OnTracReviews 1,481

They can do anything right. Its been over a week and they haven't picked up a package they delivered to the wong place.

They will lie to you and worst service ever if you order from Walmart make sure they are not the ones to get the order or you will wait longer then ever before

Worst courier company ever. I do not recommend them at all.
I have medical supplies that were supposed to be delivered last Friday and it is now Tuesday and On Trac apparently does not know if it is in their warehouse or in transit to the warehouse. They send out the packages on a first come basis and they don't know when I will get mine, even though it came from a medical supply place.
Oh and their excuse is because of Covid.
Now on the phone with the supply company and BBB is next.
No proof of purchase because the hospital ordered it.

I just read the other reviews of OnTrac.com which matched all my own experiences with them. I can hardly believe they are still allowed to do business. My current purchase has been "held up" for only a week so far, with no response when I call them locally. At least five years ago I got to talk with the supervisor Dan Walters, in Eugene, OR. Who gave me a made up story of a driver being attacked in my neighborhood. Another time, didn't have the gate code, twice left packages on the ground outside the gate, another time on the ground at the end of the driveway and still another time at a neighbor's. I finally stopped ordering from iHerb because they used OnTrac and they told me they had no control over who delivered my order. I had forgotten they used OnTrac and recently ordered something I really need. When I contact the local Eugene, OR. OnTrac office, I get no reply. When I contact the main headquarters in Arizona, I am told Eugene's OnTrac business has been "backed up" for a while. Who has the capability to force them to comply with proper business practices like reliability, or response to recipients of their non-deliveries?. Complaints, etc.? It's against the law to write a false review here, but NOT against the law for OnTrac to run a business in such a careless and unreliable manner as they do.

The tracking site repeatedly states that the package delivery is being delayed and extends the delivery date until it falsely states that the package is delivered. Tracking states my package was delivered, but I was home the entire time, and no one ever delivered anything to my house. The company re-shipped a partial order (because now they are out of stock of what I initially ordered), and the same practice is occurring once again.

Not even worthy of a 1 star review.
The Spokane facility is ran by a primate that is throwing sht at the wall and hoping it sticks. They never have enough drivers, the drivers they do have are rude, will chuck packages from the road to the porch (most of the time they miss and they are lost in the bushes or hit the house or front windows). Sometimes they are in creepy pedo vans with blacked out windows that creep by at 11PM to throw a package at your house. Their customer service is the worst in the industry. If you are a large shipper with them, they are nice as can be and apologetic, will call out to the distribution center for you to find a lost package. If you are a customer, you get the big F-U from them, rude service, no compassion, and it isn't their fault, just ask them. They are currently holding TWO 47" televisions of mine hostage (the original and the replacement), three boxes of bedding from an entirely different vendor, nerf guns from yet another vendor, and a laptop from a different vendor. They have been in Spokane for over 14 days now.
I, for the life of me, can't figure out how this company has stayed in business as long as they have. Marty McFly shipping Pony Express would be faster!

This isn't a pandemic thing.
This is a NORMAL thing for OnTrac. We've been dealing with them from a vendor point of view for years now, and their service has always been crap.

My tires were to arrive on 10/26, now they say 11/1. When I first tracked them, tires, they showed two different arrival times for the one of the tires. They following day they said my tracking number was "invalid". The tires are 35 miles away, but it is taking them 6 days to deliver them!? How can they call themselves a shipping company. Sounds more like a warehousing company. I upset with the seller, because they have to know about this companies, yet they continue to use them.

Unable to deliver a package that is in their care. Days that it arrived at the their facility, without a clue of what's going on or able to give me an answer.
Terrible! Support is friendly, but no results.

You'd be better off just walking down to the interstate and throwing your package into a random vehicle. The chances of it reaching its destination will be exactly the same, but you'll save on shipping costs.

Avoid this company if you can help it. Sure; the package arrived, but I got into contact with customer service at least 5 separate times and they seemed to just tell me something i wanted to hear? I would ask them where my package is because the shipment updates on the websites said: "held at facility" for over a week. They would always say "just wait one business day." One business day would pass, no update. Then I reached out to customer service again and asked what is going on. Someone finally told me that On Trac was too busy and they were having slow shipments. I don't even know if that was accurate because other customer service reps told me that I wouldn't have to wait more than one business day? Absolutely a tragic business, seemingly no communication from the mysterious warehouse. I even asked the reps if I could just go to the warehouse and pick it up myself, since it was in my city for over a week! They said NO! What? Why not? So weird.

Ontrac has now lost multiple of my packages. One star isn't low enough for how terrible of a company this is. It would be one thing if it had only been once. Multiple times the order says delayed delivery or delivery in progress but after about two weeks it says lost. Their customer service is pleasant but only says to take it up with the company that I ordered from never do they say how they will prevent this from happening again. I advise anyone ordering stuff for the holidays please look up to see who and how your order is being shipped because if you were in my shoes, 50-50 chance your order will never arrive.

If I could give them zero stars I would! The absolute world's worst shipper that exists! I will stop ordering from any site that continues to use OnTrac and don't allow me to change the carrier. They loose my package every time even from other sites and I don't have this problem from any other shipper!

2 day delivery of fresh food from Tovala now going on 7 days. It will all have to be discarded. Tovala provided full credit, but I am physically challenged and needed the food delivery to have meals. My home is close to, and easily accessible from, both warehouses. This is utterly unacceptable. I would not be surprised to learn that the package was lost and that they simply have not informed us yet.

Ordered boots for my 4 year old boy from a reputable online retailer. Was sent on trac shipping info so I could track it. Item made it to distribution hub 30 miles away from us and then tracking said delayed seven times yes 7! Then all of a sudden it says delivered out of the blue. I go home no package. Check my HD security cameras nobody came to the house, there was no delivery. Full blatant liars. Called company they said it was delivered. Yea right bunch of scam artists. Don't use these guys at all costs!

My package was supposed to be delivered on Thursday; OnTrac said it was delayed and would be delivered on Friday by end of business day. By 2 a.m. I sent OnTrac a message asking where my package was. I had no response. I tried again the next day and still no response! Finally I called Wal-Mart, the shipper, they apologized & sent a replacement due to be delivered on Monday. On Sunday my original package was delivered, tattered and practically open, but delivered! However the lazy $#*! driver could not be bothered to take the light but bulky package to my door; he left it in my driveway! Monday came and went; No replacement package! Late Monday it too showed delayed, after showing out for delivery earlier that day, 10:30 a.m.! Today, Tuesday the replacement package was delivered, at least it was not falling apart! However the same lazy $#*! driver left my package in the driveway, AGAIN! What does "Deliver To The Front Door" on the instructions does he not understand! We are a disabled elderly couple, we need our packages delivered to the front door!

Didn't receive my package and they were like oh well. They wouldn't even bother to call the driver or anything.

I've ordered almaot $400 worth of clothes from target since it's colder now a days and my kids put grew their last year winter clothes. The first 3 boxes came just fine via UPS I'm not sure why but the last package was being shipped by Ontrac it's been almost a week now and still no delivery of my package online it keeps saying that it is delayed but yeah I've never had any packages of the baby yes when my package is going to come why it's been delayed or anything this is the worst delivery service I've ever experienced in my life.