OnTracReviews 1,481

I have notified all of the companies that I do online business with, that I will discontinue their services if they continue to use Ontrac for delivery. Ontrac will not deliver to the house & leaves packages & (food items attracting bears & coyotes) in various places at the bottom of our drive near the road. Packages shown to be delivered can be anywhere on the 4 acre property or neighboring property.

Absolutely every single package that has been sent to me with on trac has been delayed for weeks, delivered to the wrong place or simply shows the item "out for delivery" but is not delivered until several business days later. Please report them to the Better Business Bureau.

This company is a joke and is so sad to see so many reputable businesses using them.

Every time I see that a package was shipped via on trac I dread it. Their packages are repeatedly late, dont arrive by the promised date and delayed. I dont know why this is an issue year round. When I ship I never choose this company. BAD SERVICE

I ordered a new monitor from Best Buy this week, and I was all happy and joyful until I saw Ontrac as my delivery service. It said it was arriving on Thursday at first, then Friday, and then Saturday, and now it's arriving next week. I honestly don't even know if it'll arrive by next week.

If you ever get Ontrac as your delivery service - cancel the order right away. Look for the product from different vendor. This is not the type of service where you HAVE to get unlucky to have bad experience; you need to be very lucky to have even a decent experience.

I don't even know how they're still not bankrupt from all vendors pulling out.

Bought pair shoes from Nordstrom. On Trac said it was delivered. I was home at the time. It was not delivered. On Trac stole my package. This is the second time I've had this issue with On Trac. The first time they lost my package and couldn't get refunded for entire month. I will never use this service again.

I submitted a complaint to the AZ Attorney General's Office due to being a victim of OnTrac's falsification of delivery for a non-delivered shipment. Victims of OnTrac's unlawful and deceptive actions can file a complaint with the Attorney General of their state. I am hopeful that a consumer law attorney will initiate a class action on behalf of the multiple victims of OnTrac's egregious business practices. BEWARE!

Not a trustable service, unreliable, and on top of that a very rude customer service. They don't care about customer or service. Do not hire their service.

My order from Walmart has been seating in Tacoma wa for 5 days I live 20 miles from ontrac you call they can not give you no answers they always say give it to higher up team to look at this company need to be turn in to better business bureau poor company and employees are lazy it made me do one star to do review

I contacted OnTrac telephone customer service 3 times in the past 2 days to request an update on medical supplies that have been sitting in their warehouse in Vancouver, Washington since October 5th (today is October 14th). The first customer service representative requested an email update from the warehouse since the customer service representatives apparently don't have telephone numbers to contact the warehouses. After not receiving a response I called again to be told that the second customer representative would escalate the request. Still no response. I called this morning and the third customer service said that there was nothing more that he coud do. I question the usefulness of a "customer service" unit that does not have the ability to interface with the warehouse centers except by email and that the warehouse centers do not have timeframes in which they are required to respond. This is a totally useless customer service model and I will make sure that my medical products are no longer shipped using OnTrac.

First of all, I get mailing services could be delayed. I purchased 2 day shipping for a reason with 2 day buffer. Status on delivery states ontime arring on this date. 4 days later no package. I finally get my mail at the delivery guy tossed my package and didn't handle with care. Super disappointing.

I have now had 2 packages lost with them, and all they can say is sorry. This is bull. I just cant deal with them anymore...

Delivery was 2.5 weeks late! Poor customer service. They say that they'll have someone email you with a status on your package but no one ever does. They also have tracking information that is incorrect, the status says out for delivery but it doesn't even get delivered. This is the most inefficient, slow, disorganized company ever. It must be dirt cheap for all these big companies to use it.

This is just the last of the problems with them, tracking said "delivered" but it wasn't delivered to addressee!

Most garbage service I have ever encountered. I order a weekly meal service and never received my last two shipments but I was charged! This has happened several times in the last year paying for meal services I have never received. If you use this company you will lose customers, it's a guarantee!

My order originally due to arrive Oct 2nd- delayed. Oct 3rd- delayed. Oct 4th- out for delivery-delayed. Oct 5th- out for delivery- delayed. Today, Oct 6th@ 6:31 pm- out for delivery. Any bets on if these freaks don't attempt AGAIN and just mark delayed? Extremely disgusted with the complete failure this company is. It's vile. If it doesn't arrive by 8pm (their "will arrive by" time" I'm reporting this business to BBB as they can't handle doing their jobs. If I could give -5 rating, that would be too good a rating for them.

Repeated lost packages to my address, starting about 4 years ago. They never delivered one single package since then, despite marked as "delivered." I bought from Mango, Anthropologie, Nordstrom, Etsy, and Amazon…all the same…as long as Ontrac is used. When complaints are made and packages resent, the same has happened. There must be collusion between the driver and management for this to happen repeatedly with no resolution. I am looking into complaining with BBB or the courts. Wonder if a civil lawsuit could happen!

IMO, businesses who use this company risk losing their customers. Pkgs are left in unacceptable places (out on a bench in the pouring rain [pic 3], in abandoned bldgs [pic 1&2] with signs that clearly state NOT to leave packages there with simple directions of where they should go). As a business owner myself, I understand the need to keep shipping costs as low as possible, but my abysmal track record receiving packages from OnTrac's "Delivery Service" puts the whole definition of "Service" into question (not to mention "receiving").

If there was a way to opt out of any company using OnTrac I would do it. I would love to have the option to not have anything ever delivered again by this company. The drivers do not give a rip about your packages. They toss them on the yard, the steps, put them right out where everyone can see them and steal them. All delivery instructions request the packages are placed in the package container so they can not be stolen. This is THE ONLY delivery service that can not and will not do it. My ring camera caught yesterdays delivery being tossed towards my house. LAZY delivery people.