OnTracReviews 1,481

Ontrac claims they delivered on 09/08/1953 - which they didn't do! It's already October & still don't have package

I have emailed this company everyday since my package was delivered and told them I did not receive my package. I have asked the everyday where they delivered it. I guess if there just Ignore my questions It will go away.

Well I'm in a area where Walmart uses this company to provide their delivery services & although Walmart offers 2 day delivery I never get them in 2 days more like 2 weeks or just doesn't come at all & I have to call & request a refund. This is so frustrating. I really do not know what to do I have contacted customer service & everything!

This place should be shut down! They have incompetent ppl that are working and nothing is on time ever. When you call customer service they sound like they are a bit slow in the head. Fashionnova needs a different company to ship their stuff. Because this is just a bunch of idiots working there, or should I say not working because they can't do their job. And the excuse of not having enough ppl working, oh that's a you problem not a me problem. How about fix it you morons.

I get anxiety knowing my package is getting delivered by this company I honestly thought it was a scam! I had a packaged I spent 500 on say it was delivered at front door never got it and I been home all day my ring never showed anyone deliver anything... they told me to wait a few days to write a report to see if it shows up. My other packaged has the status out for delivery for 3 days now. This is a JOKE! Worst then the postal office.

Recently moved to Nevada, never dealt or heard of this company. Made a recent Walmart purchase, a PacMan Arcade1 unit. Two day delivery, so far so good, until Walmart used OnTrac. On 9/22, I get a text that it was delivered at 11:51 am. Problem, is that I had work done by contractors in garage, and cameras, including Ring doorbell. Noone arrived to deliver. Upon contacting Walmart, I was told to wait until 48 hrs. After 2 days, Walmart did not want to reveal who the vendor to deliver was, finally, Walmart wanted to have me contact my bank to dispute the charge, told me that OnTrac was the delivery company, and they CLAIMED that OnTrac stands by the delivery, and item was delivered in front of the door. Walmart left a very bad taste in my mouth, that they were not willing to do anything. After calling my bank, to dispute, and sending DM in Twitter, explaining, and sending them proof from the Ring history, that noone from OnTrac, was even at residence, they mysteriously, refund my purchase. Still without my item, it's out of stock, and no longer on sale. Would I order again from Walmart? No, not when they use OnTrac.

First, this was the most unreliable shipping company before Covid-19 and now they are even worse. Never mind the fact that deliveries are never on time and those that are paid as expedited or even over night show up days late. I'm currently waiting for a shipment that was expected 3 days ago and it was shipped from a warehouse less than 50 miles away from my home! If their drivers aren't quite able to locate the address do they call the customer? NO. They freaking threw my package over my back wall, 6 feet high no less, into my backyard where the dogs found it before we did, and marked it as delivered to the front door!

I was waiting at home the whole day for my packages to arrive, just to get an email that they were delivered though they wasn't, when I called their customer service I was told almost that I'm lying because the driver scanned the package on my address, I have no word to describe how disappointed I'm with them, their service is a real joke! I reordered my packages and this time I had to pay 15$ to get my packages delivered with another carrier

I ordered colone for my husband and sadly the company shipped it with OnTrac. The company resent upon my asking but again with OnTrac. Yeah, that was not helpful at all. Three weeks later I filed a dispute since it was never delivered. I then ordered clothes from Gymboree for my daughter for our vacation. Order was shipped on 9/8. Today it's 9/21 and I am still waiting. The package was first stuck in their facility in Reno and now it's stuck in their facility in Phoenix. I am so frustrated. I wish companies would ship with a different company and just make me pay for shipping. If they would let me I would drive to the darn facility and pick it up in person.

I live in a country area and have dealt with Ontrac three times only once I got my delivery and that was at 5am the day AFTER it was reported delivered. I had my neighbor bring me another delivery which was reported at 9 pm and was delivered at her door at 430am. Drivers are definitely inept.

I'm almost 100% sure at this point the driver is stealing my packages. I had one resent and another on the way equalling 3 packages that were marked as delivered that I never received. If I could give it 0 stars I would

OnTrac could not possibly be more off the track. I paid 40 dollars for express shipping, and the only thing expressed about it was my disappointment in knowing my package will never arrive. Their 2 day estimate was delayed 8 days. My package was likely stolen. RIP package. Press F to pay respects.

I ordered clothing from a vendor who uses the business OnTrac for delivery of their products. On 7/17/21, I checked my email to check the status of my package and that is when I saw the confirmation email indicating my package was delivered on 7/15/21 at 2:45 PM. I immediately contacted the OnTrac to let them know that I did not receive the package. Initially, they verified my address - which was correct and then on 7/22/21, they responded to my request again stating, "We are sending this email to advise you that our driver returned to conduct a search at the delivery location. We apologize that we were unable to locate your package. If you are still missing your package, please contact your Vendor for further assistance with this issue." I then proceeded to contact the vendor who just pointed me back to the OnTrac stating per OnTrac, the package was delivered. I'm 99.9% sure my package was not delivered to my home. I was home all day on the day it was supposedly delivered but do not recall seeing anyone come to my front door. I even went around and asked my neighbors and all of them said they same thing, that they didn't see anyone. I order online quite frequently (more so in the last 2 years then ever before) and items are constantly left at my front door. In the last 10 years that I've occupied my place, I have never had a package not arrive. I live in a townhome complex and I'm the middle unit. Our townhomes are setup in the shape of a U or half square, so everyone in the units has full visibility of the other units right out their front windows. It's also not a drive-thru parking lot, one entry and one exit, so any car that enters must turn around to exit. I spent hours and days contacting the vendor, the carrier (OnTrac), filing a police report and filing a complaint with the BBB. I even asked OnTrac to provide proof (like a picture) that my package was delivered to my front door and they responded, "our technology is not equipped for photographic delivery confirmation at this time". Two months later (9/13/2021), I'm still out $70 and my missing package is still a mystery!

Ordered an $800 AC unit. Box arrived in shambles, crushed and torn. Had to send it back and ordered a replacement. The reordered unit tracking showed it was delivered two days later but I never received it. I kept calling customer service day after day. CSR kept telling me they would call me back but never did. Every time I called, CSR said they had sent messages to the warehouse but received no response. Finally after five days of calling they said tracking was a mistake, it was not delivered, so they updated to "in transit". Another week went by, no movement on the tracking. So I called and was put through the same cycle: CSR sending messages to the warehouse but never receiving replies. I could not reorder a replacement because the merchandise was no longer available.

So my husband went down to their warehouse in person. He was given the runaround and had to wrangle the agent for information. Finally a manager pulled up security footage showing my package being loaded on to the delivery truck. It was a product box with a picture of the merchandise on the sides, so it was easy to identify. So in conclusion my package was loaded on to the truck but never made it to its destination. THE DRIVER STOLE MY PACKAGE and it took almost three weeks of me calling and given the runaround to find out.

On-trac does not properly monitor their operations, so employees are blatantly stealing customer packages with zero accountability I was able to get my merchandise refunded but I will never get back my massive waste of time and aggravation.

After this incident I have ordered other merchandise not realizing that On-trac was the delivery service… items have NEVER arrived on the date promised, always late. Companies need to stop giving them business.

I placed an online order with the wrong address accidentally, and I've tied changing the address to the company from where I placed my order but they unfortunately couldn't do anything. When I got my tracking notifications from OnTrac, I called OnTrac customer service and they were able to fixed the issue with no problem. Great customer service

OnTrac is the worst shipping company I have ever had the misfortune of dealing with. I placed an order the morning of 9-1. Tracking information showed the order out for delivery on 9-3. The order never arrived. When I inquired about it, I was told that the truck was too full and they couldn't deliver all the items. They tried delivering it on 9-6, but did not have the gate code required. Rather than call and ask for the code, they took the package back to the facility. They have a section on their tracking page to enter needed information, like gate codes. I entered the needed information using this feature once on two different days, but it made no difference. My package continued to sit in their facility. The third day I called and spoke to someone about the situation. I verbally gave them the gate code, which they said they forwarded to the facility housing the package and that the item would be delivered the following day. The next day the package was still not showing as being out for delivery, despite the "expected delivery" being end of day that day. I tried using the "Live Chat" feature of their website to no avail. It did not work. I called every day regarding the status of the package and continued to be told that it would be delivered that day. Yesterday, when it still had not been delivered I called in the evening and was told that despite being told earlier in the day that my package would arrive that day, the customer service rep initiated an investigation as to why my package was not being delivered. So, after everything I had already been through with their company, the customer service rep could not even be honest with me about what was really happening with my package. My package needed to travel 367 miles. I ordered it on 9-1 and as of 9-11, my package is still sitting in their facility. I don't expect to ever receive it.