OnTracReviews 1,481

The worst unethical company, ever. Tracking indicates the item was delivered. However, the item was nowhere to be found. Reviewed camera footage, and the driver was never at my house to deliver the item. Contacted them and they advised me their GPS shows delivery.
Would not back down despite me having clear evidence to the contrary. Very unethical and dishonest company. Shame on BestBuy for using them!

I have had nothing but problems when companies use ONTRAC for shipping takes longer than regular mail and lose packages says it is delivered when it was not. They do not update the status. If I could give negative stars I would

Yesterday, Labor Day my Baseball bat never came, just the box. If someone stole it they would have taken the whole box. My order was delivered empty and opened on one end. Box was not even laid down. Standing straight up. Usually I get a picture of my delivery. Didn't even receive that. Thank God Amazon refunded me, but this is not right with your delivery system.

I have a package that has been delayed for 5 days and counting from Reno Nevada, which is only 30 miles from where I live. Other packages that I'm waiting for were shipped with Ontrac as well, and they are also delayed. Walmart really needs to stop using this company. THEY SUCK!

On trac has a terrible track record with our Blue Apron orders. The delivery drivers have refused to bring our box up three steps on our front porch (which every other delivery company seems capable of) to get the package out of the weather and out of sight from the road. About every 5th or 6th delivery goes completely missing or arrives more than two days late meaning that the food has become spoiled due to the cooling units thawing. Calling customer service brings further disappointment as there is no taking responsibility of the failed deliveries or attempts to make the error right.

OnTrac is the most unreliable delivery service I have ever seen. They have lost packages twice and other boxes are delivered smashed and barely held together. All of my experience has been items delivered from Zulily. I've complained to Zulily and asked them not to ship my packages via OnTrac. They claim they have no control over who ships their packages once they leave their facility. That seems very hard to believe. They would be better off eliminating any connection with this inept company.

Three times in a row they have lost my package. Called them multiple times but received same response that they will follow up. No one ever did. Do not use this company ever.

Several months ago, FabFitFun shipped me a box via U TRAC. It showed delivered but was no delivered to my single family home. Stuff happens sometimes. So no history to judge yet.
HOWEVER, NOW I HAVE HISTORY. The same company, FFF, sent me a box on 8/13. It showed as arrived in my city on 8/14. Every day the U TRAC site showed a delivery date of the same date. However, it never showed out for delivery. Every day, the expected delivery date changed to the next day. This went on until 8/23 when it showed delivered to my single family home. It DID NOT come to my home. I checked with all the neighbors. No one has it. I have written U TRAC 3 times and received no answer. It turns out my daughter in law (a gift recipient of mine) also shows her FFF box as delivered with a time of day. She never received it. She has reviewed her RING and no delivery person comes up to her single family home. She still doesnt have her delivery 8 days later. ALSO, i am waiting for a delivery from another vendor. It shows as being in my city for 9 days. Tracking says delivery date will be provided when available. This is crazy, right? So I dig deeper and find out U TRAC is the carrier for this parcel as well. All of this happening in a 2 week period. From my personal experience
U TRAC is TOTALLY UNRELIABLE. I will no longer deal with vendors who use them as a shipper.

Ordered something in August. It was shipped on the 25th from Reno, NV. Arrived in Stockton the 26th. Everyday it updates saying it will be delivered by end of that day and every day at 6 pm it updates to say it's delayed due to an "event". I contacted the originating company and they were nice enough to resend the order. I requested they not use ontrac but I guess ontrac is the contacted vendor so they sent it through ontrac again. It was shipped again from Reno, NV Sept 1 and arrived in Stockton early AM and said it would be delivered by end of day today and surprise surprise it was "delayed due to an event"!

I received notification that my package was delivered to my front door on August 30,2021at 8:44 AM. There was no package and, I contacted the company. I was told that their GPS showed the driver had delivered and that I should contact the company I purchased the item from. I did so but was told to recontact OnTrac who could not/would not help. So now, because I purchased this with a Capitol One card I have to write to them and explain what happened. Cap One apparently does not have an online complaint form. Neither GraceAllure nor OnTrac was helpful and I am out $129.00. They have no front door picture like Amazon does. VERY disappointed.

I ordered a Brita Water Filter Pitcher and I got an email that stated it was delivered. I have a home office and sit next to the door - there was NO package delivered to my door! I called the seller and they had me contact Ontrac - Ontrac stated that the driver marked it delivered and that I needed to contact the seller. So not I'm out $32! In the future I will make sure that I NEVER do business with a company that ships through Ontrac!

OnTrac is a bad service and their worker's stole my package. I will never use this shipment as my shipping anymore. Never ever received the package. My carmera never show any shipment at this time. Used other shipping instead of this OnTrac shipping.

Terrible, terrible, terrible. Packages go missing all the time, when they do arrive they arrive DAYS behind schedule. CS team are useless. Any company who chooses to use them for delivery no longer gets my business.

On our front gate, which is locked, is a sign please deliver to wheelchair lift in carport. This carport is less than 20 feet away. But driver tossed package over gate. I now have to impose on a neighbor to retrieve it and put it on lift. Couriers blind as well as dumb.

Ontrac basically always skip first delivery attempt and tell me "Oh no we missed you"
I guess they are charging their customers more when multiple delivery attempts are (supposedly) made?

Sometimes they won't deliver you at all.

I'm not an unreasonable person. If a shipping company made a mistake, lost my package, & took responsibility, I would get over it... OnTrac takes ZERO responsibility and blatantly lies and IGNORES customer inquiries. Refer to my photo to see when my package arrived at the facility (15 minutes from my house) to today's date.
My delivery has been rescheduled 9 TIMES. I have emailed the company directly through their website and have not received one response over a 10 day period.

After the 3rd day my delivery was rescheduled, I called and asked to pick up my package. I was told I would be called back later in the afternoon. Nobody called. I waited until the next afternoon and I called AGAIN. I was told I could not pick up because the package wasn't READY.
I waited 4 more days and called AGAIN, and was told the package would be delivered that day. It wasn't, and after calling a THIRD TIME, they told me I was still unable to pick up the package.
The company I purchased from won't refund me until OnTrac marks the package a lost, but they don't reply so I will probably have to dispute with my bank and definitely file with the BBB.

DONT USE THIS COMPANY!

Don't ever Trust your shipping or have something shipped through this company. They'll just give it to somebody else. Tonight I had a delivery that was scheduled to come of a steam cleaner that never came. I called and had the supervisor check and he assured me that it was delivered to my address. They literally delivered it to Building G instead of K Unfortunately it was never delivered to my address and I was actually delivered to a different apartment number because that gentleman came 2 deliver it to me. The supervisor refused to do any thing about it and I told him early on that it wasn't delivered to me and that was more than likely delivered to a different apartment number so after being physically called a liar, I'm going to file a complaint with the Better Business Bureau on this because there is a risk if this company gives your product to somebody else you may never get it back

I have had an order from Walmart where they are the delivery company and they have taken 14 days and still no package. Amazon is using them and they still haven't delivered my package 3 weeks. I have ask both Walmart and Amazon to please do not use them. They are saying they did deliver on my Amazon and I have camera's 2 in front a Ring doorbell that alerts me that someone is at my door and I can see them and I also have two at my back door no one was there either.