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OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
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Funny that I have been booking with One Travel using my own money since 2014. Not until they offered and I accepted like a dumb $#*!, the OneTravel credit card, with 1000 dollars available to use on the OneTravel website only. The card did not have a visa logo. The card was issued by Synchrony Bank. I attempted to use the card myself on the website, I was unsuccessful. I called the bank that the card was issued through. They did not address my concern. They only assured me nothing the was wrong with the card and the problem I was experiencing was not on their end but on the website's end. Ok, I tried to book flights with two different agents using the OneTravel credit card and I received booking numbers followed by phone calls and emails advising me that my booking was cancelled due to a declined card. I even had one agent to tell me that I was mistaken because One Travel does not have a credit card, but I was physically holding the credit card in my hand. Now that I am all the way angry for being bounced around from the Synchrony Bank and the One Travel website with no resolution to my problem. I have to find me an alternative but One Travel is all the way out with me. No one was able to help me. I am going to cash in my rewards with One Travel and One Travel, Synchrony Bank, its affiliates and all the agents who lied to me between the two can kindly kiss my $#*! right in the crack
I am unable to use stairs or walk long distances. In addition to booking a direct fllight, Onetravel arranged to have wheelchair service at both airports. Could not have made the trip otherwise. Many thanks.
I didn't have any issues booking and they kep me up to date on my flight. They even followed up.
I was in a hurry my wife had to reach guyana for her mother, s funeral and I was trying other sites and having a hard time then I tried one travel and 123 I got through it was great and it saved the day
Very surprised to find good flight deals in the last moment! Had a great experience and for sure it will be not the last one!
I booked my travel on-line. It was so customer friendly even this senior citizen could do it!
When you think that you are getting a good deal on round trip airfare and find that you have booked a one way ticket. Watch carefully, they charge you $128.00 cancellation fee, even when their website has flaws Also, they exspect you to find a cancellation code to help them process the cancellation. NOT A USER FRIENDLY SITE
The price was fantastic. I had a change of planes both going and coming. All four flights arrived at their destination early.
I found travel One by accident, I was searching last minute for airfare to Denver and Travel one met my needs financially, and got my flight both ways just in time. :)
I love this website and all that it has to offer. Recently surprised my husband with a trip to Dallas for a Cowboys game and I went through OneTravel for my flights. I paid less for my flights than I paid for 2 tickets to the game! Thanks OneTravel for always providing the best deals.
I was very happy with how is it was to book my flights, there was no trouble or hassle. Definitely will be using them again!
We were very pleased with our OneTravel experience. Not only was it a seamless transaction, but it was cheaper!
My flight was great & easy I booked it last minute but nothing stopped me!
Had to travel from trinidad w. I. to manchester england and needed the most cost effective solution. Comparing it with all the others expedia, cheapoair, google flights etc. One travel gave the the best route and had no trouble connecting through JFK using 2 airlines. Site was easy to use and got an extra savings with a promo code that was a plus. Lots of filters which I used and I felt like a travel agent. Would definetely use again and recommend.
Booking my flight was not complicated at all. Very easy and I got the best price with one travel
First time user. Surfing for flights one travel made it easy and affordable!
From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members