OneTravelReviews 1,673

Bought a ticket on 21 Oct to travel home for Christmas from my new job. On 23 Oct, the job offer fell through and I called to cancel. Before I could give the cancellation number, the internet went down. Being in Liberia with poor connectivity, I couldn't contact to cancel again until 25 Oct. Instead of paying the $150 cancellation fee and receiving the full price for the ticket, I was told I had to pay an additional $75 on top of the $150 cancellation fee. DON'T USE.

Booked a flight from LAX to Zurich and reserved an exit seat through Onetravel. Even got a confirmation mail from them. When arrived to LAX, Swiss executive said there is no reservation for my seat and that it is taken. They even called OneTravel who admit to them that they screwed my reservation. Had to spend 10 hours in a lousy seat near the toilet. When arrived home tried to contact OneTravel. Customer service tried every excuse in the book: First they blamed Swiss, than said they never got a call from Swiss, then moved on to the next excuse: it's a rare technical problem, at the end they even said that they knew about it at the day of my departure when it was too late. But I had my confirmation mail from them weeks ago and contradict every excuse they had... At the end, they offered me a 25$ copun... I told them I will never use that copun because I'm not planing to use OneTravel ever again. Didn't seem like it matter to customer service (who by the way has poor english and keep transfering you from one rep to another untill you just give up). In two words: STAY AWAY.

This is the worst online travel booking experience I have ever had - Poor customer service, lack of communication, unable to receive refund.
On Sep. 9 I purchased an online ticket from Lisbon Portugal to Venice Italy only to be stuck in Paris due to a 3 hr delay departure from Lisbon by Iberia operated by Vueling. I missed the connection from Paris to Venice. I was not able to receive any support in Paris from Vueling and ended up having to buy a new ticket with EasyJet in order to go to Venice. Once I got home I contacted OneTravel and Vueling numerous times and still have not received my refund from either company. Both companies are blaming each other and neither is taking accountability or responsibility for what happened in Paris.

I booked a flight to Vegas from Calgary yesterday. There was a small banner underneath the booking labelled "Flexible Dates". Those dates weren't going to work for me, so I continued with what I thought were the original dates I had chosen. I completed the sale, and when I looked at my itinerary, the site had booked the dates I didn't want!
After speaking with "customer service", they charged me an EXTRA $290 for the changes!
Of course, they offered me a full refund, but how was that possible when I had other people meeting me in Vegas? So I ended up paying the extra, but will absolutely NEVER use this gong-show of a company again.