On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Used One Travel recently and was impressed with their service. I was given several updates about changes due to weather conditions.
OneTravel was very helpful with my booking when it came to getting a better price, seating arrangements, and flight times to fit my schedule better. OneTravel is definitely my go-to site for flight booking from here on out! :)
Will be using your service again. Had great experience with traveling internationally and getting updates on travel times.
In general, I had a good experience with OneTravel and will return to them.
I highly recommend it to everyone who is looking for affordable flight ticket.
I purchased the ticket online and accidentally misspelling incorrect 1 letter on the last name! It has been more than 3 weeks with a daily phone call, and still nothing gets taking care of! I called the Korean airline and they said their approval to re issue the ticket with no fee have been approved and sent back to OneTrave on the endorsement box with reservation no#******* more than a week ago! I faxed! I called daily and Still nothing get done and My niece is traveling with in a few days! They are the worst nightmare travel agency I never experienced! I never understand why can their just taking care of things as it is important and necessary to get done in the manner of times! Fixed it if you're responsibilities company!
I love traveling with one travel it's excellent I've never ever had a bad experience it's awesome.
I travailed from New York to Houston Hobby with 1 hour connection time in Dallas. I missed my flight. I was on stand by for 45 minutes. Fortunately, I had a straight flight to Hobby.And i end up spending less time. Customer service was very courteous.
NEVER EVER again and for sure not to recommend. Booked a 200 USD ticket. I needed to make a call from Germany and Hong Kong to the US four times to confirm that it is me and no fraud. Spend around 120 Euro on one hour of phone call costs. They offered a telephone conference call with my bank Hotline where I would need to disclose my private credentials. Great idea. No response to emails. Customer service was completely useless.
Summary. If you want to book a ticket without spending hours on long distance calls and repeatedly receiving e-mails asking you to call them back... pick another site. Safe your time and money and use one of the established travel agents instead.
The site has better price than other web and the process is very smooth. Definitely will book through it again.
I book my personal travel and business trips through this site. I find it convenient to book through one site and I usually find pretty good deals (I do check other sites to compare). However, I think the site's user interface can be improved further to provide easier search for 1) flights starting or arriving at a particular time, 2) pick options for outbound and return flights independently 3) to find better routing (i. E. via a particular city), etc. This will help me book my business travels easier (I spend a lot of time now to find the right flights).
OneTravel was easy to use and offered a wide range of flights for me to chose from. I'd use them again, the next time u need to book a flight.
I have always used One Travel to book my flights. One Travel makes traveling so much easier. It is easier to travel when someone else will do the confirmation for your flights. I am so pleased to use One Travel for all my travel needs.
Stress-free and excellent price! I tried several site before landing at Site jabber. I have a great experience and feel confident recommending t to anyone looking for fast and efficient services with a great deals. Good luck!
First they charged me when i wasnt done booking. Then they did not warn me about loggage allowance so I was surprised when I got to the airport and had to pay my firts baggage.
You know i am facing the same problem, i phone half day, they put me on line half day, ask me the number but never call back. I got nowhere and was met by one frustration after another. Three supervisor hold me on line more then one hour. How many people talk to me? Sienna, innis, Elizabeth, Heidi, Tiffany, Dennis... they all promise won't let me wait long, but after hold never show up again...
Booking through one travel was fine aside the fee I was unexpectedly charged for booking a seat, which I think is ridiculous because it's free to book through the airline. Additionally, the seat I booked wasn't the seat I was given when I actually boarded the flight, so it was both a waste of money and felt like a scam. I did let one travel know what happened and they were able to refund the money for my seat.
Very bad response on insurance my friend had a death in the family and they told me I have to submit a death certificate to get the money back. Its ridiculous.
Customer care person name was Louis. I hung up saying bye and he keeps calling me like three times in one minute leaving the voice mail that he will call in 5 minutes.
Very bad experience I am never coming back to it. I like Travelocity I am sticking with it from now on. I have traveled multiple times with them why did I open this site. They paid my flight and hotel the same day no hassle but this site is the pain in the neck. Asking for a death certificate that is just too far.
I booked a ticket from Cape Town to Gatwick April 2016, It was advertised at £250-00 but more than $600-00 was deducted from my credit card. In spite of numerous on line chats and promises from the 8th December that someone from the billing department would contact me to resolve this matter, NOTHING has happened. I myself e-mailed billing department with NO response.
Im satisfied client, my next flight im booking in one travel
From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members