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OneTravel

3.7

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OneTravel Reviews Summary

The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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13,592 reviews

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Georgia
1 review
0 helpful votes
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I found the travel one site when looking for a reasonable price to fly to Florida from Cleveland. I found a nonstop flight for $99.00 round trip. The best part was how easy it was to follow instructions. All I had to do is check my bag. I was ok with paying an additional $25.00 to get the seat I wanted. I am looking to price another trip. & I told my daughter about your web site. Nancy

Date of experience: March 23, 2017
Japan
1 review
5 helpful votes
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Same scam
March 23, 2017

Never book with one travel... we have same problem for us fam of six members... one travel issue our e ticket wiz names oposite from our pasports... i made 100 calls... staf is so rude and not helpfull special his the personhas to help about our changing names oposite... his name Demetryc Lana... we used to fly from japan to amsterdam... our mesage to the people never book with one travel

Date of experience: March 22, 2017
New York
1 review
0 helpful votes
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Excellent
March 21, 2017

One travel as being one of my favorite online booking excellent with staff wonderful services I would recommend anyone to this site.

Date of experience: March 21, 2017
BQ
1 review
5 helpful votes
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Liars and thieves
March 18, 2017

I booked a flight and bought insurance with them. The flight was cancelled and they denied that the flight was cancelled. They have not returned my money or my phone calls or emails.

Date of experience: March 17, 2017
Canada
1 review
1 helpful vote
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I booked my flight. It was easy and everything went very smoothly in my travels.
Lowest prices and had no problems encountered.
I will be gladly using this due again.
Thanks for no stress! :)

Date of experience: March 17, 2017
Canada
1 review
7 helpful votes
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THIS COMPANY IS SCAM
March 16, 2017

I live in Canada and booked my flight with this company called One Travel with business class yesterday at around 3:33 PM without realized the cost is actually US dollar. As soon as i found out the currency issue, i called the customer service next day at around 9:10 AM for cancellation. The girl whom took my call tells me that i can only get partial refund. What the... this is less than 24 hours' cancellation and website says 48 hours free cancellation. PLEASE DO NOT USE THIS COMPANY AS THIS IS SCAM... NO PRICE GUARANTEE, NO TRUE CANCELLATION!

Date of experience: March 16, 2017
Georgia
1 review
9 helpful votes
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DO NOT USE ONE TRAVEL
March 15, 2017

They have horrendous customer service. They will put you on hold for hours and nothing gets done. Potentially the worst human interaction I've ever had. My request was not unworldly-- it was to move around some flights. They tried to charge me $1000 dollars per person to not take a flight somewhere and got upset when I found this ridiculous. This company should go under ASAP

Date of experience: March 15, 2017
Iowa
1 review
0 helpful votes
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Above and beyond
March 14, 2017

After attempting to book a flight online and the order not going through, I immediately had a customer service agent call me to book the flight via phone.

Date of experience: March 14, 2017
New York
1 review
0 helpful votes
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The first time I tried one travel was very helpful. This would not be my last experience with one travel. The people was courteous, and understanding. I will not hesitate to recommend it to other people. They were very explicit, patient, and overall very polite.

Date of experience: March 14, 2017
New Jersey
1 review
2 helpful votes
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Easy Peasy
March 10, 2017

Was just googling around looking for the cheapest best flight to Roatan and OneTravel popped up. Booking the ticket couldn't have been easier. I was a little leary since I'd never heard of them before, but we're really happy with the results. They kept in communication by email and when one of our flights was cancelled/changed, we simply called the airline to reschedule.

Date of experience: March 10, 2017
Canada
2 reviews
0 helpful votes
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GREAT EXPERIENCE!
March 7, 2017

We booked our flight with One Travel and it was completely hassle free. Great value for the flight we booked. On another note shortly after our trip we booked a flight for other family members and made a mistake in the return date. We were able to correct the mistake without a penalty which goes a long with with us!
Keep up the good work One Travel.

Date of experience: March 7, 2017
Florida
1 review
0 helpful votes
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They often give some of the best deals to travel. Personally I find this site really convenient and helpful as I travel often out of the country and the offers they have are the ones that I find. OneTravel.com has been my go to page for a while now and they have never let me down.

I don't see myself looking for the best deals anywhere else, this is the place to go.

Date of experience: March 3, 2017
Virginia
1 review
5 helpful votes
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I would not suggest any of my friends or family to buy ticket from this website becaause the has Hidden frees and they do not say the representative

Date of experience: March 2, 2017
Florida
1 review
0 helpful votes
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Over the years, I have used OneTravel several times, to book both domestic and international flights. They have a good flight selection, but as every travel site, not all possible airlines are represented, so it pays to look at other providers. However, most of the time, OneTravel provided the best flights at the best prices. All the bookings were as described, an never was there a problem.

Date of experience: February 28, 2017
Pennsylvania
1 review
0 helpful votes
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Convenient
February 27, 2017

We flew from Trenton directly to Orlando. The whole experience was simple and reasonable! Will definitely use the site for future travel!

Date of experience: February 27, 2017
New York
1 review
6 helpful votes
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SUCKS!
February 26, 2017

I've purchased numerous tickets from this company and contacted regarding changing my flight. Don't try to help you whatsoever. Their customer service completely sucks. Your much better off using Cheapair or Expedia.

Date of experience: February 26, 2017
Indiana
1 review
0 helpful votes
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Good trip to Venezuela
February 22, 2017

They provided me a good number of offers before buy my ticket. You can compare with different airlines and prices. Definitely will use it again

Date of experience: February 21, 2017
Canada
1 review
0 helpful votes
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Convenient
February 22, 2017

Everything it's so easy and so confortable. The attention was excellent and profesional, also you find really good deals in the prices.

Date of experience: February 21, 2017
New York
1 review
0 helpful votes
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Awesome service!
February 21, 2017

I have had difficulty with my reservations in the past. Sara, was so kind to call n come up with the solution. I hope it works. One travel, needs five of Sara... she is patient n Awesone!

Date of experience: February 21, 2017
Massachusetts
1 review
0 helpful votes
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One Travel offered to me the best services I ever received I booked my round-trip ticket until I returned. The most impressive part of doing business with One Travel were the updates and reminders on flight schedules and a courtesy call from an agent after I returned home from the trip. On my next trip I am booking my ticket with One Travel again, and I recommend family and friends to do the same.

Date of experience: February 17, 2017

From the business

OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.