On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
OneTravel Reviews Summary
The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The site is user-friendly with features that's not complicated.
It's very efficient! I was assisted in the shortest possible way for an online booking.
Easy to find what you looking for. I recommend this Add
WOW! That was easy! I have been dancing through budget.com sites for two days... one actually booked then contacted me that there was an issue with my card (my card was fine) and offered me the same flight for 3X what was offered! TWICE!
I should have come here to begin with. I have reserved here before with no problems either with the booking or the trip!
Great thanks
All z zm cm an kl to up do so so su dl
Simple and good customer service i feel Good customer service I am very satisfied
I'm disappointed u send me a text. On chg my long layover in Charlotte, then want to chg. Me twice as much!
Everything is going smoothly! This is becoming an awesome experience!
You guys are amazing, thanks for helping me, the only problem is i already bought the ticket but you have not charged it, please charge it as soon as possible
Easy to navigate the platform to obtain the required information.
Too much selling after I said NO, I realize that's how the site works but it gets somewhat confusing. Maybe box that says, Skip to your itinerary or to pay...
I do online booking for all of my travels. One Travel has the most expansive choice of flights that you could find anywhere and their rates are competitive, if not the best. Their site is also very user friendly so you are not confused by unnecessary ads or information. It is most straightforward.
If United continues with their present baggage and seating policy, I will not be one of their customers. The present policy with the seating and baggage is more or less "bait and switch".
My first time used OneTravel but it was easy and fast booking my family ticket here.
Fantastic experience so far. Clarity and very competitive prices.
Very good tanks, almost of all the time I find the trip a need so.
It was easy to make a reservation and when i needed help it was prompt
Good easy and fast cheep etc I don't know what you expect to be answered
I still don't understand how the preboarding pass works, the one I paid for so I don't have to stand in line.
Seating is confusing. I have no preference and I don't like paying extra if I did. Also, baggage fees are expensive! I'll rate the flight after the trip. I understand costs. I'm only going for three days which two are inflight, but $55.00 for a carry on and $40.00 for bagge? Really?
Very good experience! I love One travel! I'm very glad that this company came out of nowhere and I happened to take the opportunity and check them out!
From the business
OneTravel is a travel search engine for booking hotels, plane tickets, rental cars, vacations and cruises.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry that the experience was not satisfactory but the concerns expressed appear to be with the airline and their operations and not our agency where the ticket was purchased.