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Even though they dont use phones they are quick to get you answers via email
He solicitado una modificación de la fecha y Alex lo hizo muy rápido! Saludos
Questa è stata la prima volta che ho provato i servizi Nustay e non ho rimpianti. Altamente raccomandato.
Thank you, I have had a mare with previous cacelkations, you have made this so easy. So many of us have said would only book package in the future. I'm only going to book. Nutsay. Fantastic response and service.
Nina was absolutely wonderful to deal with as I'd had some issues with my reservation and payment. She helped correct everything and did so very kindly and efficiently. For that I am very appreciative!
Thank you for your reply and the good news.
Kind regards
Christine Greco
Truly appreciate your help and your professional behaviour.
Instant reply which allows me to know that you have received my request.
I hope that everything else will progress as smoothly.
Thanks for satisfying my credit voucher request as I cannot get to the hotel from Australia because of the lockdown.
I will recommend your company in the further! Wish a good luck to your business in passing this period.
Thank you for the quick response and resolution for my request.
The hotel clearly stated their cancellation policy on their site but didn't have a word about bookings like mine. Thanks God you refunded!
For satisfying my request but it was longer than I expected
I am trying to book something and you helped a lot with all details about the hotel
It does give me confidence that my problem can be solved.
Very helpful and kind, sorted my problem in 5 minutes!
I have contacted the customer services, no waiting and my query was sorted out straight away. Highly recommend Nustay.com.
Not only am I happy about the quick response, but I am EXTREMELY pleased with the amount of detail that the response provided. Never having had used Nustay... as well as reading that the offices are in Europe. I didn't know what to expect. Efficiency, professionalism, intelligence, and a "human touch" were not any of them. My 1st experience w/Nustay will DEFINITELY not be my last! You've EXCEEDED my expectations and have gained a customer for all of my future travel plans! Thank you SOOOO much!
Because did not get confirmation and had to make a new reservation
Now I need to cancel the first one
Clear customer service response and very understanding in this time with allowing us to have a credit when a pandemic out of our control cancelled our trip. Wonderful email response.
