Nustay

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Texas
1 review
7 helpful votes
Follow p d.
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Bait and switch
August 8, 2019

This site is a joke. It shows cheap prices but as soon as you enter card info and select "book and pay" it says, Just kidding! That $112 room is now $521. Do you still want it?

I could stay at a LUXURY hotel suite for that price, so ummm... NO. I don't want a single room at this basic motel for $521.

They are shady and there is NO way I would use them.

Date of experience: August 8, 2019
Australia
2 reviews
17 helpful votes
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This site is a SCAM
August 8, 2019

This site is a SCAM. They take payment from your card (a "pre-authorisation", but it comes off your balance and if it's cancelled will take 14 days to return to your balance) BEFORE confirming that a room is available at the hotel for that price. THEN they say that they can book a room for a HIGHER price at the same hotel but if they are sold out they can book at another hotel for you, again at a HIGHER price. Unethical business practice and incredibly misleading.

Date of experience: August 7, 2019
Canada
5 reviews
24 helpful votes
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Unreliable company. Be careful!
August 5, 2019

Not a reliable site. Be very careful and use reputable sites. We got burnt using this site. They confirmed our order but not our booking? Who does that. Every reputable site will only send you a confirmation of booking.

They don't seem legit.

Date of experience: August 4, 2019
Arizona
2 reviews
9 helpful votes
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I have tried to book multiple times via Nustay, routed through the Google Maps hotel search. However, on 4 different occasions (I have screen shots as proof), the price that was quoted ends up CHANGED and the new "updated" price when I am trying to check out is often hundreds of dollars higher. This is AFTER I enter credit card information and my email information. I am incredibly suspicious their deals are a scam to get information from us.

Date of experience: August 3, 2019
New Jersey
2 reviews
3 helpful votes
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Amazing service!
June 23, 2019

Wide choice of hotels from luxury and exclusive hotels to guesthouses & hostels. I am mid range hotel guest, appreciate their hotel review feature cause from the beginning you can easily imagine what cons the place has as usually exactly these things can brake your trip mood

Date of experience: June 21, 2019