Nustay

She went a mile for me and applied a refundable policy even though the deadline expired

Not as fast as if we could exchange messages in chat but still very good

I booked the room for my partner's bday and she received a piece of cake when we arrived. Thanks for taking care of this

It was amazing! I will book with you in the future 100%!

You looked into my complaint and we amicably resolved it. Thanks :)

Yes she repled back in 3 to 4 seconds after i sent email very very good service! U need to give her a raise and keep her if u dont promoted her!

The hotel didn; t have my booking but you fixed it within 10 mins

Initially I was very confused, but thanks to Mary all was handled

Your way of handling the problem is the epitome of customer oriented company. I would hug you if I can, Helen!

I had a problem with the hotel's respresentative at the hotel, but Nustay solved it for me. Once again thank u Anna.

Thanks for confirming with the hotel the reservation 9 months before our trip.

Thanks for being honest. I can wait for 90 dyas for the funds, no worries.

The content of the reply was fine & my rating is not a reflection of Ivana's response. However, by the time I received the response, the hotel was booked & I was not able to take an advantage of the deal.

Within the quarantine I had a chance to deal with at least 13 different agents of you, and each of them was nice and was trying to soft the situation the entire world is going through. Never had a feeling that they were trying to eradicate from me and my endless messages

Very professional support with accurate check for the details.

Super atenta, muy buena ayuda, estoy super contenta

I must say that it was very easy to book and complaints are dealt with expeditiously.

I am pleasantly surprised with the quality and promptness of your service. Thanks!

Swift response and spectacular attention to details

All members of staff I have had contact with have been so quick and helpful. Thank you