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Always up to my expectations and sometimes better!
Booking made but not reservation on my name when at the hotel
Thanks for the immediate response... looking forward to enjoying our experience...
Nina was fantastic and so efficient and professional. Many thanks. Sarah Macintosh
Camilla went far above and beyond my expectations by helping my girlfriend and me in a pinch during the holidays. After visiting family in another state, our trip back home was delayed by a winter storm. Despite our booking at the Tru by Hilton North Platte through Nustay was non-refundable and non-exchangeable, she made multiple phone calls on our behalf, eventually convincing Hilton to allow us to move our stay back two days at no extra charge. Thank you, Camilla, and happy holidays!
My boyfriend booked a hotel in NY on 29th April but could not make it due to COVID-19. We contacted a month before that to check if we could cancel it and you offered free cancellation for COVID-19. Now just waiting for the refund...
Although you did not offer a full refund I felt that providing a credit note for 12 months was a fair response
I had some questions in regards to the cancellation of the reservation and Ms. Kornet was really glad to answer us.
Grazie per la tua cortesia, rimango in attesa di una conferma
Thank you so much. It was so hard to loose this cruise at this time. We will definitely be going whenever we will be allowed to do so safely. I really appreciate your support
Representative was very helpful and friendly. I would use this service again.
Some excellent customer service.
I didn't expect a reply so quickly and my query has been fully answered. Superb.
My account got locked and the refunded money got refunded back to Nustsy's account but you sent it to my new account with no delay. Thankyou for helping me.
Keep use this company for my hotels and travel arrangements. Whole team was super helpful and kind to me.
We were very pleased with the service as the agent made sure, that our booking options possible matching our needs and they were very communicative and followed up to secure bookingt at the best price possible. We can definitely recommend this online platform.
Tina you are star. Thanks for your empathy and results)
Grazie comunque per il tentativo di spostare la data e la cancellazione
With all do respect, I felt that the price listed should be the price charged. Contacted Mary and she verified the price guarantee. 5 star to her services and 3 stars go to the company
Excellent prompt and courteous communication.
Would make me want to use company again.
Thanks for doing the right things during the pandemic.
