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The team was incredible. I always felt I was cared. Thank you, Samantha
Thank you so much for going above and beyond with your service. I really appreciate it, especially during the hectic holiday season. You are awesome!
Alex is extremely professional, calm, clear. He is a pleasure to work with, especially on the hardest customer service matters, where he is most effective.
I can't express my gratitude enough for looking into my situation and extending flexibility by offering me a voucher for a stay I needed to cancel due to COVID- 19. Camilla Lane's message was thoughtful and uplifted my spirits during a very challenging time. Thank you again and I look forward to using your services in the near future and in years to come. All the best.
My issue was resolved rapidly. I would use them again.
Customer care department is really concerned about client issues and do their best to resolve it
I wanted to cancel please ir hoy sent me some email and helped me cancel my reservation
We can live with that. Thanks for your assistance in this matter.
I will definitely use your services in the future!
Absolutely fast reply and sorted straight away Thank you so much.
Nice and easy...
Great customer service
Will definitely use again after this experience
Great response and superb customer care service. Much appreciated. Keep up the good works
My flights was cancelled, and it was a pleasure that they did my date amendment.
Alex never failed to answer every question. He followed-up with me via email over the course of six weeks. Alex was persistent in achieving my request, collecting additional funds and confirming a future stay.
Appreciated the timely response that we had here, high level of service!
Hopefully you will be able to comply with my request, as I have already spoken to Hilton London Gatwick Airport who, under the circumstances, would be willing to cancel the booking, but have said that the cancellation and refund would have to be made through yourselves.
My first interaction with Nustay, I am impressed with the quick response, but a little confused, I chose a hotel, and the moment I clicked to book a room in Tulip Hotel Apartments, the price changed upwards?
Have always made my bookings through Agoda and Booking.com, and this time I saw better deals on Nustay but the price jumped back at par with others.
I am looking for a hotel apartment from the 23rd to the 29th, can you suggest one for upto 200 AED/night in Barsha or Silicon please, Thank You
Thank you Camilla Lane for your great Customer Service. I will have no hesitation in recommending Nustay to my family and friends, and will be a regular customer myself from now on too!
Even though they dont use phones they are quick to get you answers via email
Alex Fitch Customer Service Specialist, replied to my request extremely quickly, was super efficient and clear, polite and just great.
