On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was delivered not only on time but much faster than anticipated.
They provide a vast selection of product and quick delivery.
The site is very user friendly. I found what I was looking for without having to go through every fireside product listed.
Easy to navigate through their website. Found exactly what I was looking for.
Ive been using Northline Express for years. Quick and cheap shipping if not free shipping
A little slow on the shipping, price is a little high but they seem to be the only game in town with color choices for high temp paints. Be prepared, 2 minutes of shaking in not enough. All good.
Easy online purchase. Prompt delivery. Easy installation. Great follow up.
Very easy to order and quick service, would recommend even had pictures of products.
Service was great. I was very disappointed that this piece I ordered didn't come in chrome finish like the picture shows.
My experience just became negative because you insist on a long review from a customer who actually had a good experience. Reset your customer survey, dumbass!
I had an hard time finding this item Purchase Excellent! Wonderful! Glad I ordered was God sent!
The corners were bent from shipping but e made it worked and it's already installed.
Kept me informed when the item was back ordered and gave me the option to cancel or keep the order.
After searching various internet sites I chose this grate for its perceived value and strength. I have not used the grate yet; just getting ready for the coming season. I will say it is indeed heavy duty and appears very professionally built. The grate arrived packaged to protect it and it arrived in a timely manner.
Both products had issues. I am insulted that I must give you at least 50 characters and do not have any more to add.
Quick shipping and easy checkout, product arrived safely and with no damage.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members