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NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Quick shipping. Great product. Love my new spark guard! Fits in perfectly in our 1939 home we're restoring.
Great product and service... they want happy customers and they have one here.
I've had this machine for 8 years and it works great ********
Would never buy from them again. A horrible company that does not care about thier customers.
Works great! Didn't need the whole unit and I have worked on quite a few Skeeter Vacs to keep them running but this time I decided to give up and purchase the replacement head and it started working right away!
As you wouldn't ship to Alaska, I had to have my order shipped to my son who forwarded it on. It seems like it would easy enough to USPS flat rate shipping and service Alaska.
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Extra cool pipe! Extra, extra cool pipe. Did I mention the pipe was cool? Because it was!
Good product knowledge is much appreciated. Excellent experience!
On Line ordering only. Found what I needed for my chimney. Read reviews that were helpful.
I have rarely experience customer service that would rise to the level of this company. They should have allowed a ten star rating.
My product came quickly and at a good price with extra accessories. Also appreciate the follow up to make sure I got everything I ordered.
Easy to order and great product descriptions
Your price point was good. My chimney guy uses this on my chimney stone, so I'm confident that my 25' long stone planter will seal up nicely. Thanks
Can't tell yet but I only used 1 tablet and it has been raining for days so far so good
Was looking for a specific size firepit cover that wouldn't cost an arm or a leg & found one in NorthlineExpress.
The order arrived in a timely manner. Well packaged, no damage. Very nice cost. Would buy from North line express again.
This is the first time I have dealt with Northline Express. Their prices are are much better than other vendors, the service and delivery were great. I will do business with them in the future.
I placed an online order and the customer service team reached out to verify my information. I really appreciate that extra step they took to make sure it wasn't a fraudulent order. My order arrived as expected and in perfect condition. Highly recommend and will order from them again.
Easy to use site. Promo codes could be better. It said I would receive $10 off of $100 when I shared my email but the code didn't work
The product I ordered was excellent. I would like to pass on to Northline Express and Online Stores, that they need to add a "tracking" mechanism so the customer can track the shipment. I had to call after a week, and that could have been avoided if I had the ability to track.
From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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