Nordstrom RackReviews 575

Last Christmas 2022, I placed an order for a gift and they cancelled it 8 days later- so I was out a gift 3 days before the gift exchange. I should have learned! This year, 2023, I ordered Men's Ugg boots for my son on 12/9/23, and on 12/14/23 I received women's waterproof walking boots instead. I am DONE with this company. Their online customer chat showed no care and typos.

I received a lot of inaccurate information ("Package was delivered last Thursday," for example) and was told I would have to pay for items I never received. Fortunately, the items did arrive five days after. Very unprofessional and irresponsible. Also asked me to report to the police if I missed the package. I will not shop with them anymore.

I purchased some items from nordstrom rack and asked for a gift receipt but only got a regular receipt so when i asked for the gift receipt the girl working the register said it already went through and didn't even try to fix it and rolled her eyes at me when i asked her to try again or call for a manager

These are really the worst shoes I've ever had, I just wore them once and can throw them away. Therefore, I warn you not to buy there, the quality does not justify the price.

Hate when they use UDS to deliver my packages. I have had nothing but my orders being delayed with UDS. I was told a delivery date several times but my package didn't show. I was told by agents yesterday if I did not get my package by the end of the day yesterday, I could contact back and request a refund. Today I reach out for a refund since I didn't get my package, the agent decided to tell me they can't do that for me and to basically wait til the 12th. So then they transfer me to someone else and they tell me they can't do a refund because it was out for delivery today. I am beyond pissed. Whether it was out for delivery or not I still should get a refund. Their customer service and policies suck. They do not care how you feel or go by what they tell you.

Ordered gifts for baby. Explicitly requested items be mailed directly to giftee. Spent 30 minutes on phone gave both billing address and mailing address for the recipient. Did this because I was going on extended vacation which they CSR and myself discussed. Indicated what I wanted on gift card. Of course I got an email and to my dismay the order was shipped to me. Called customer service and was not items were in transit. This all occurred within a 24 hour period. Saks will be the future online site for me

I ordered the wrong size ( based on the reviews) of booties and they were final sale so they will not exchange or return so I can get my size. Bastards considering they were $28 and how much I shop At Nordstrom rack. They lost me as a customer. $#*!s!

False Advertisement is against the law. Bait and switch unethical business tactics are what you can expect at Nordstromrack.com.

I purchased 1 pair of ray-ban sunglasses and rayban sunglasses always come in their ray-ban box fully sealed. Not if you buy them at Nordstromrack.com. What you receive at Nordstromrack.com is the ray-ban case with shrink-wrap wrapped around the sunglasses case.

I called customer service and complained and asked for a return label.

I ordered another hoping that the first order was a fluke. But the second order came In the same way.

I opened up the case and looked at the sunglasses and the lenses are Soiled with fingerprint smudges?

So I return both sunglasses and now have to wait 14 day for a refund?

Free returns they say... THEY'RE NOT FREE IF YOU NEED PAPER AND INK AND TAPE AND A CAR WITH GASOLINE TO GO DROP OFF AN ITEM YOU SHOULD HAVE NEVER RECEIVED IN THE FIRST PLACE. NOT TO MENTION MY TIME!

I'M UPSET WITH MANAGEMENTS UNWILLINGNESS TO MAKE THINGS RIGHT WITH AT THE VERY LEAST A FASTER REFUND TUME FRAME.

SHOPPERS BEWARE... CHECK YOUR PRODUCTS... DO A SMELL TEST FOR CLOTHING BECAUSE YOU ARE SURE TO RECEUVE EITHER A FLOOR MODEL PERHAPS TRIED ON SEVERAL TIMES BY STORE SHOPPERS OR A RETURNED ITEM 60 TO 70% OF THE TIME! JUST BECAUSE IT HAS A TAG DOENST MEAN THE ITEMS ARE NEW!

Read the screenshots of the "Customer Service" you can expect when you receive used products instead of the new ones they're advertising.

I will never order online again. Four items missing out of eleven. Items are no longer in stock to replace, so I'm out some great deals I found because either an employee stole the items or was incompetent and couldn't do their job. Customer service said 'I MAY' get a refund for the missing items; I'll know in three days and was unable to offer any other compensation.

Apparently even a "manager" cannot return an item with tags on, in the original shopping bag, and with a receipt, if it's dated anything over 60 days. Might have gotten further if I "lost" my receipt. Doesn't make any sense. I worked retail in Seattle for many years when Nordstrom was known for their customer service; in particular, accepting return on a set of tires! This got them decades of positive and free publicity. Guess those days are gone, but in a world with fewer free-standing retailers you would think customer service would be more important. Oh well… time to shop elsewhere…

Shipped shoes delivered to a neighbor luckily they were honest gave them to me.Nordstrom rack reply was they were delivered and was all they had to do.Would not recommend doing business with them.

I purchased a necklace. They sent me earrings. I paid $10 to have a necklace shipped in the first place lol what a joke then they charged me 10 more to return the items they sent an error. This company does not know what it's doing.

I bought a pair of shoes & paid a total price of $41.13. The shoes did not fit so I returned them figuring I'd lose the shipping fee of $9.95. I received a refund of $21.23 which means it ended up costing me $19.90 to return the shoes. Outrageous. I'll never buy from Nordstrom Rack again.

On 9/28/2023 I ordered two pairs of sunglasses. On 10/3/2023 I received the empty package. They don't want to refund me.

Dirty facilities, poor service and terrible returns policies make this an awful shopping experience- give it a big thumbs down!

Majida is amazing! She was very helpful.tyank tou for assisting me fixing my phone number on the system.