Nordstrom RackReviews 575

Hi everyone. I just wanted to share my experience with Nordstrom Rack. I bought some running shoes and 30 days after the 90 day return time I find damage on the shoes. Both shoes --- went to store and was told if they helped me, they would have to help everyone with a damaged item. Talked to store manager, talked to a supervisor of customer service, no help with damaged items. Good luck.

Today I discovered a branch in Brooklyn@ The Gateway mall since usually I would shop@ Union square, I decided to gave it a try. I wanted to get a pair of shoes upon walking through that section. I found a pair. There goes this sales rep saying" Can I help yoh"? I asked her if she can check the system to see if they are a bigger size. She was Katie t enough to check, which she didn't find. She give me a next option asking if I would like it to be stretch instead... I never felt so happy. Right away I asked her for her name and thankyou her for her service.
Once again Thankyou JOHNNA. I wished every store can train their staff they way did serve customers for them to leave with a smile and feeling to always want to do business...

It's been two years since I shopped on line from Nordstrom rack last time, and it was all right though. I recently placed three orders from them, two of them had taken more than one week to reach my apartment and one of them seemed never to be sent to me. I called the customer service and even chatted on line wondering why they never ship my order cz it's been two weeks. I gave them my order number and they told me there would be a delay of my order. And then I asked when my order would arrive, they said they had no idea. I also asked them to cancel that order and they told me they couldn't cancel my order. So what I have to do is only to wait and the service will never solve your problems. Never shop from rack again!

I'm a huge bargain shopper and in my opinion, Nordstrom Rack's prices are still pretty up there. I only really shop there during the clear the rack sales! I have scored numerous pairs of boots during their 50% off boot sale at the end of April earlier this year as well a Rebecca Minkoff MAC bag for a penny! Yes, it's possible to buy something for just one cent! The reason why some items can ring up as one cent is because they weren't supposed to be on the sales floor anymore due to not being able to sell. I learned that some employees overlook these items and many customers, like myself, have gotten away with paying a single penny for something worth $300 or more. A good tip is to scavenge through clearance racks for items that have been marked down several times cause there's a higher chance of scoring penny finds within those items. It's all a matter of shopping during their biggest sales of the year and having patience to score deals for as low as a penny! Definitely take advantage of clear the rack sales.

I ordered three items on Sept. 15th.
I still DO NOT have my items by Sept. 26.
Checked tracking number - says it was delivered - it was not.
Had to call NR for them to tell me there was a 'glitch' in the system and they would have to resend my items.
NR then told me they could not fill 1 item and would only be sending 2 items.
I asked for a complete refund due to annoyance in shipping times.
They REFUSED to give me a refund, saying I would have to wait until receiving my package.
It is now OCTOBER 4th, NO PACKAGE. NR DOES NOT KNOW WHERE MY PACKAGE IS IN TRANSIT (BLAMES USPS). AND REFUSES TO GIVE ME MY MONEY BACK.

NORDSTROM RACK STEALS MONEY FROM THEIR CUSTOMERS.

I ordered online with this company for the first time back in august. They sent all the wrong sizes and would not let me exchange the sizes. I was only required to return the items and get a refund. I had been waiting for a very long time to get the refund and had sent email inquiries on the status of that process. Nobody got back to me and I finally had to get on live chat to find some answers. I was finally told that there was a delay in the return process on their end. NOBODY thought it professional enough to notify me of what was happening! After talking with customer service rep on live chat he supposedly talked with his "seniors" and the refund was ok'd... like that was going to fix it! Because now I have to wait 5-7 business days for that to even process and it should only take 24 hours. Because of this unprofessionalism I will never shop here again and will continue to plaster bad reviews all over the place because this service is unacceptable.

I ordered two pairs of shoes, and returned them within the 90 days. For $40 spent I got $11 dollars back. Apparently "USPS is slow" that's what the customer service lady said and it took almost 2 weeks for them to receive my package which put me over the 90 days. I told her that she could check the postage. She said that they won't go by the postage date. This was my first and last time ordering from them. -make your customer happy. This wasn't a repeat occurrence, and it wasn't my fault that usps is "slow" when delivering to your warehouse.

Sure they have great value-for-money items, and shopping for items is easy... but the real nightmare begins once you have completed your order. They have lost an ENTIRE order - comprised of 10+ items - in their warehouse because, as the customer service rep advised, "the labelling has gone off the box". This was only discovered when I sent an email inquiry asking why the order has not been delivered, and the package status of "SHIPMENT DATA UPLOADED" has not been updated for about 10 business days. That's it: it's just gone, order cancelled, money will be refunded. What they seem to not understand is that purchasing takes time and effort, and the excitement that an upcoming parcel brings do not have a price.

This online store is also incapable of displaying the actual status of stocks in REAL TIME. You order an item, the status of the item is "ORDERED" in their system, then they will advise you that they no longer have a stock of the item, hence, the item is cancelled.

Rockets are being launched from computers, but Nordstrom Rack, a retail giant, is not capable of displaying which items and sizes are available, and which are out of stock. If net-a-porter, eastbay, and even offspring.co.uk have the capabilities to display actual stocks in real time, one will wonder why can't Nordstromrack do this?

A suggested solution is to review the capability and capacity of your whole IT department and logistics department, including the infrastructure, policies, and procedures. Set some reasonable service level standards. If complaints like these would continue to exist, then sack the incompetent Senior Managers running these departments.

I was so afraid to order from the app (Noberstrom rack) because I was seeing all theses bad reviews so I went to the store just to check out their business and ask questions about shopping online. The employee that I spoke to let me know that everything should be find and when I finish placing my order I should call the 800 number just to let them know my size and color boots so they get it right just in case. I order 3 pair of ugg boots and they all came the right size and color! Not to mention they came the next 3 days from my order date! Cant base everything off reviews just gotta do your own research and pray for the best. Sorry to anybody who had a bad experience but mine was great

I ordered sneakers, paid $8 in shipping and 10 days later they still didn't arrive. The tracking online showed they were at a facility about 45 minutes from my home. I called, customer service had me on hold for a long time. After 20 minutes of waiting I found out they were "lost" and it would take another 8 business days to investigate the situation and track them. I asked to cancel my order. The rep said only a supervisor could do that. I had to call back to speak to a supervisor because I could no longer sit and waste time on the phone and they refunded my money. However, they were unwilling to send out another pair of sneakers using expedited shipping (at their cost) to accommodate me so I could get them as soon as possible. They also were not willing to do anything for me because I was inconvenienced. I told them I would not shop there again and they acted like they could care less. I have seen other reviewers on this site say the same thing. Clearly Nordstrom Rack doesn't need our business or our money. I am not sure this company will survive given that Amazon and other stores out there can provide free shipping and quick delivery.

I ordered two pairs of boots a taupe pair and a black pair. When they arrived, I opened the taupe box and all was fine. When I opened the black, I found one grey boot and one black. They said they could not send out the correct pair, I would have to package, return and pay shipping to send them back and I would see a refund 10 days later. So I did that and re-ordered another pair. Guess what arrived? Yes, another box with one black boot and one grey! I have invested/paid for 2 pairs of boots at this point, only to have one 1 that was shipped correctly! I cancelled everything and asked for my money back, yet it will most likely be two or more weeks before I see the money!

I've ordered online from this site a couple times and never had to really return anything. So this last time for back to school shopping for my daughter, I find a store in another city and made my return. Only warning I have was it takes about 3 business days to get your money back to to your debit card, so your in trouble If you need it instantly... no cash back either. Other than that I have nothing negative to say about nordstrom rack in store or online I will continue to shop there