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Nordstrom Rack Reviews Summary
Nordstrom Rack's reputation is marred by significant customer service challenges, particularly related to shipping delays, order cancellations, and issues with returns. Many customers report dissatisfaction with the responsiveness and effectiveness of customer support, which often leads to frustration and a lack of trust in the online shopping experience. Conversely, some customers express satisfaction with product quality and the resolution of specific issues when they proactively engage with customer service. Overall, the feedback indicates a critical need for improved logistics and customer service practices to enhance customer satisfaction and loyalty.
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The store is good & has high end brands for "cheap".
I love them--many of their merchandise is actually from Nordstroms, but at a deep discount. Their shipping is also speedy. You can't go wrong here!
I purchased two pair of NYDJ. Great product and great price! However when trying them on I discovered a note in the pocket! It was the most vile, insulting and inappropriate verse! The customer service manager stated that it did not come from Nordstroms distribution center. And it must have come from the vender(NYDJ). And "what did I want them to do about it?" No apology! Just a"not my problem" attitude! If insulting the customer is a new marketing campaign it is working! Time to cancel my credit card!
I have used Nordstrom Rack on line for many years. Always receive the same great customer service you get in their retail stores. Never an issue with returns. Against my better judgement I recently tried Blue Fly and be warned - they are deceptive and impossible to get a refund.
Should stick with the companies you know and trust.
Shopped only once... purchased shoes they really hurt so i called to find out how to return them. We have no printer and i had to fight it out! Finally i convinced the fools to just GIVE ME THE RETURN ADDRESS! Wrote it out. Dropped it at post office... goodbye!. No more!
I love shopping on Nordstrom Rack's site because of the upscale, contemporary styles. The prices are great and they have sales.
So much better than their main store. Got my 19 year old grandson a complete outfit for $89.00 for his uncles wedding. He looked fabulous. The salesman that helped was so friendly and helpful. Love it!
A lot of the merchandise has never been inside a nordstroms store, but that doesn't matter. Great deals and great selection!
Like going there for nicer items but at a discount. Easy check-out
Good value is what I have found when shopping at Nordstrom Rack. Have purchased numerous items and have been happy with the items purchased. There are so many items available and on sale that sometimes it is difficult to choose what I want. Staff is friendly and helpful.
I don't really do designers and so this is not one of my excellent stores, but it has great items if this is your style. Even with the sale, it still a little expensive.
Always have great prices, products and service! Love it!
Have had 4 orders delivered from this site and everything was as described. Fast delivery to Australia. Drawback that prevents me from shopping here constantly is the huge international charges... more than twice the price of other sites... but the dresses I bought for my grand daughter were beautiful and other items were exactly as expected. A Betsey Johnson watch had some problems and they were dealt with fast and courteously. One of those sites that makes you want to live in the US.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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