Nordstrom RackReviews 575

I ordered an Elliott Lucca clutch advertised as 100% leather exterior, and received a clutch with a tag clearly marked 100% polyurethane body. Seems like a knockoff. When I addressed with a live chat agent she first said I could just return it. I bought it for an event, and could of managed a return on my own. I pushed the question of why it was being false advertised, got no explanation other than I received the wrong item, and they had the correct one which I could reorder. They didn't do much to make me feel better about paying for a knockoff advertised as an original other than offer 10%, and refunding shipping.

Wish I had sought out reviews BEFORE I bought online. I always thought Nordstrom Rack would be just as easy to deal with as Nordstrom's. Not the case. These people are horrible. The shipping company they use for online orders is OnTrac and it is by far the worst delivery service in the industry. After 12 days they have yet to find my package while lying to me on the phone and via their tracking order number system online that it would be sent out via next business day. Nordstrom Rack did nothing to help! They just put me on eternal hold and never ever addressed the issue. They continued to tell me to call the shipping company- making it MY problem. Never again! If I could shout this complaint from the roof tops I would- DON'T BUY FROM NORDSTROM RACK ONLINE.

I been shopping in Nordstrom Rack for over two years. In the beginning, the store was very wonderful and the customers service was great. However, this few past experiences were very difficult. First, Brea store was not as organized as before. I felt like I was going through a grocery store. Things were pile up and no one greeted me. I felt like the store manager was like an stressful street police. Also, there was not much choices for men. My husband was very disappointed and will not go back shopping with me. I rather shop at other stores now.

I ordered something from Nordstrom Rack on April 17th (my first time). According to the tracking information that was sent, I should have received it on April 22nd. I never got it, and now they're telling me they will file a claim, and that should take 15 days to complete. Then, based on their findings, I will need to file a police report... Okay, then what?

In the meantime, they haven't mentioned how I'm supposed to get my money back.

I ordered two items and after waiting more than a week, received the package - with one item that was entirely wrong. I called, and the customer service representative said "too bad" the item that I wanted was no longer available. I asked for a refund, and was told that she'd have to check with a supervisor and would call me back. I asked for her contact information and she said she would email it to me. I did not receive a call, nor did I receive an email. When I called (and waited on hold) again, I asked for a supervisor, and when I tried explaining what happened and why I was frustrated, the customer service representative became very hostile and ultimately hung up on me.

I think this site is a scam - I think they purposely send incorrect items and make it difficult to return so that a "lazy" customer will just give up - while they keep our money. I will never use this site again, and would encourage anyone thinking of using it to think again.

I started buying from Nordstrom rack on line because I had been buying from Nordstrom store and their rack for years, however most of the items I received seemed to be poor quality and just did not look nice on. I like a bargain but prefer to pay more to get the quality look and feel.
I was disappointed and stopped buying from the on line store. I never returned anything but gave away most of my purchases so no savings for me.
I do not recommend it but you might take the chance as find something you like.

If I could leave them no stars I would! I ordered 3 items in Christmas Eve. So 12/30/15 I still hadn't received them when they guaranteed 1-3 day shipping online. I called just to see what was going on I understand the holidays everyone gets there packages display. So I spoke with someone and she said we had the wrong address. I said what do you mean? She said the package is on its way to our shipping department. I said well send them back. She then said it'll take 14 business days. I said wow that's a lot, but whatever we want them. She then was on the phone with me for an hour trying to switch my address to the correct one. After not being able to do it she stated she will call me back because she is having technical issues. I said no problem. She called me back after about 2 hours and said she was going to refund me the items and repurchase so they can get here faster I said no problem whatever way is best. She then refunded me the items and canceled my order. After cancelling my order she started adding the items back to the card for real order. When she got to the 3rd item she told me the booties that I order were no longer available. I told her you have my pair in a box somewhere just send me those. She stated she will look everywhere & call stores to find them. She told me she would call me back with the refund confirmation and to place the order for all three items. 24 hours later and no call back. I called back and spoke with someone else. Explained everything and they told me that the second item is not available for order anymore and that I was supposed to order them last night. So now after 2 hours on the phone I got a "we are sorry and you were supposed to place the reorder. We no longer have the items in stock." WTF Nordstroms Rack! Great costumer service.

I ordered a pair of boots off of Nordstrom rack online on 11/30/2015 (monday) and today is 12/9/2015. It said they would ship within 1-3 days, but still have yet to get them. I have not even received a shipping confirmation e-mail. I have tried to reach the company multiple times, phone was 45min wait and their online chat is even longer if it works! So I bought these boots and I have no idea where they are, if they have shipped, or if they are even in stock. Who knows if I will every get them... they have great prices, but if I knew the order would never come I would have just went into the store.