Nordstrom RackReviews 575

I ordered a dress for a special occasion and in enough time to receive but the date got pushed back due to them not shipping. It took FIVE days for it to leave the warehouse I should have read these reviews before ordering anything. The customer service is ridiculous they are not the brightest crayons in the box on top of being extremely rude. I got an email when I asked for management and it basically reiterated I needed to re purchase the item and ship it expected and return the first one. Huge inconvenience to the customer. I will not be ordering from this place again it's so stressful talking to irrational people I almost had a stroke. Disgusted

I've shopped on Nordstrom rack online for a decade now. And for a decade they love to get you to order things and then slowly but surly email you that it is not longer in stock. Well when I ordered it in the first place there was nothing starting low stock, and why are you selling so much you don't have. Really why it makes me mad is stuff I add in my cart that I didn't necessarily want but would give me free shipping is the only things that don't get canceled. Everything I was really trying to order does. This to me is a scheme to get people to purchase anything from them. Knowing they will cancel random items in orders. Get your $#*! together Nordstrom rack.

Ignoring service requests. Not resolving an issue. Long wait times. Poor employee knowledge. Lack of manners and etiquette.Her name is Karen at Topanga Nordstrom rack.she don't even try to help me.I feel my expectations was not meet.She need in service what a good customer service,im a nurse,even whatever the family member complains,you still need to attend the needs of my patients and family and to make them happy.I think she need that! Thank you

Scam. Bought a coat from them. Wrong size so I returned. Fedex tracking showed that the coat was returned though Nordstrom Rack claimed that they never received the Merchandise back from me and couldn't refund me. Do Not Trust

If I could give a negative 4 star I would! I made two returns one for 54.97 and 189.97 that was returned to my account. I have contacted customer service just for them to call the store and the store won't return my call. And after 6 attempts still nobody will help me or open some kind off investigation to find out ( here's the best part) who's credit card the number she supervisor read of to me. When I said that was not any count of mine she's said oooohhhhhhh you need to call the store so for the 6th time I'm waiting for a call that will must likely not come. Tampa Florida Nordstrom rack is not only a dump it clearly stills from people. But for all my troubles I get free shipping on my next order. Thanks but how about you give me my 255.94 plus tax back and keep your free shipping

Found a great buy on my fav fragrance and ordered right away before sold out. Got shipping notices so knew on its way. I got home from store and saw it said it was Delivered according to my email. Well, it wasn't! I called them right away and she said she will start a refund. I said I don't want a refund, I want my product I ordered! I asked if she could contact shipping company and she said no. I then contacted them myself and was told any shipping issues talk to Nordstroms. So after driving around the neighborhood, hoping it was dropped off close by, I'm back home and not sure if I can ever trust them again. This same thing happened to me last year. I purchased some shoes to take on vacation. Said Lasership del'vd. But no package. I don't know why they would use a shipping company that sucks. I guess they don't care. Funny thing, shipping comment said handed to me!

Nordstrom Rack has useless customer service ever. Their shipping are a lie and the prices are always high. The Nordstrom Rack in store is full of the meanest people. A woman in a sleeveless white shirt with blonde hair in a ponytail is being extremely rude and prejudice towards people as she is loitering near the door with two guys at Nordstrom Rack at around 12:30 PM in Palm Desert, CA. Do NOT trust Nordstrom.

Hate how they deal with cdl still after complaining about the package not reaching and always getting lost now I done buying from Nordstrom rack too. It's so sad all they say is will give u ur refund back..

My order was cancelled 2 times without real explanation. Each time I received a response please place your order again. Well, now some of my items are sold out. I would not recommend shopping on northstromrack.com.

Two of the 4 items I bought online from the Nordstrom Rack are knockoffs! Addidas shoes were fake, I have another pair and very inferior. Bought Clinique moisturizer that appeared previously open and did not resemble current Clinique packaging. Afraid to use it and it cannot be returned.
Never shopping online Nordstrom Rack again.

The shipping times for online purchases is atrocious. Calling customer service is an exercise in futility. I will be taking my business elsewhere.

I went in Nordstrom Rack downtown Portland Oregon and was followed around by the MIC Ida and three not so undercover security. One is a white guy with a tan and puffy hair, second white girl with long blonde hair braided, third white Asian. All three ran around the store following from upstairs to downstairs. Finally I asked to speak with MIC who at that time was Ida. Ida had already targeted me for whatever reason. She said they only have one security an she pointed to the puffy hair tanned white guy by the door. I asked the puffy hair security what his name was and he denied to answer. The bottom line is that I was racially profiled because Nordstrom Erik the owner allows it its his way of saying he only wants white peoples business and not blacks, Indians, Asians, Mexican or any others which is sad. If you read Nordstrom Customer Bill of Rights you see they are just words because that's the new institutionalized racist things they do in this country. BLM

Today I went to make a return my cashier was Christie S this lady is racist n should be doing customer services. She make me feel embarrassed in front of customer yelling at me and making comment about the clothes I was returning. Because Im a latin personand citizen of USA not need to be offended in public by an employee at this store. Nobody give anythi ng that I got a the store for free I paid for it. I personally not recommend no one be assisted by this employee. She is rude and racist

I was hesitant to order from here because of all the bad reviews but i went for it & ordered a pair of ugg slides, they came in a week & have no complaints about my order

I visited Nordstrom rack at Mayfair Saturday September 10th 2022 to return some shoes and was greeted by the nicest most professional young lady. I returned Sunday September 11th 2022 to purchase a pair of shoes and there was two girls working front counter at 11:25 am. They both was rude unprofessional and had nasty attitudes it's so sad to see that Nordstrom rack who has an amazing manager and a beautiful Saturday morning staff had to begin another week with these two unprofessional unkind and immature people.

We were looking for a suit for my son in the Nordstrom Rack at Westgate Mall. Mr. Behrouz N. Spent almost half an hour helping us, looking for the right size, brand and fashion, advising on purchasing online the pants (we were able to purchase the jacket but there were no matching pants immediately available). He offered us three different pants to check the size so we could make the online purchase smoothly. He also went to the alteration dept. to make sure there is a way to add some extra length to the pants. Amazing help! Thanks Mr. Behrouz!

Alyssa Solis Nordstrom rack Baybrook gives Excellent customer service always. She always post the customers first and is there to provide anything that the customer needs she puts Nordstrom Rack number one so I am giving her number one for great customer service.

I purchased $250 worth of merchandise from Nordstrom rack. The carrier they used took 12 days to "deliver" my package. The carrier they used has no phone number to contact. I called Nordstrom, and they said there is nothing they can do. The carrier marked the package as "delivered", but it WAS NOT DELIVERED. NEVER buy from Nordstrom or use CDL as a carrier. You will not get your items and Nordstrom will not help alleviate the issue. I did not ask for a refund. I asked for my merchandise.

I always appreciate the friendly, individualized service I receive at Nordstrom Rack, Rockaway Mall. They are my go-to shop for purchases. Thank you Jose, Kristine, Breanda, Grecia, Janaina. You are the best. And the Managers Ataya and Remi. Thank you for all your professionalism. Great job