Nordstrom RackReviews 575

I purchased a Ray Ban sunglass at the store. In 40 days it faded. They did not replace it because ther returning policy is 30 days. But I have been using Ray Ban for ages. It has never happened to me with the Ray Ben. Is that possible they sell faked Ray Ben?!

I ordered a pair of sunglasses, beach shoes, white tank and a few other items from their online site. The sunglasses where a final sale. The sunglasses arrived with a scratch on the arm and appeared to have be used. I reported my concerns and was told they would investigate. Weeks later I received a letter stated that the investigated and the are still going to charge me for the item. I don't want the item and now I have spent $55 on a item that I will never wear.
Yellow beach shoes heel fell off after I worn them a few times.
White tank top never arrived.
Needless to stay, I will not ever order anything from them online.

I visited the store in Temecula today 08/25/2023. I was made to feel like a criminal with my own Nordstrom card. The cashier Maria G. Made up a story that my profile is not complete and she need to call customer service. She stated to customer service, "I don't see any notes on her account". From the sound of it, the person on the other line really didn't understand why she was calling about my profile. There was a long line and this took her 10 or 15 minutes. Initially when I walked in I had a return for three of the 10 items I purchased at the San Diego location a week ago. Two of the tags fell off in the bag, the manager told me to make sure when I make a return the tags are attached. She was not kind at all, and the tags were in the bag. Not sure if I will continue to be a customer, I will be closing my account.

My wife ordered a big $69. Have cameras at the front door. Tracking said the package was delivered 7/31. DID NOT receive the package. Have been back and forth with customer service saying it was delivered/check with neighbors/check with local PO. It has now been almost 2 weeks of back and forth and still no refund or item. DO NOT buy from this site. It is a scam

My package was said to be delivered on Saturday 7/31. Immediately after I got the notification, I went to my mailbox and there was nothing there.
I've been trying to contact their cs and of course no answer.
The worst company ever to buy from!
What a rip off!

0 star...

After reporting my package missing, the company weren't wiling to resolve my issue. I didn't realize the delivery company they used was the same company I had issues with in the past. I came here to read some reviews and seems like a lot of people are having similar problem.

They had the nerve to send me a denial email telling me to choose a different carrier for my future purchase when the agent himself stated that they didn't have that option. They practically said I am $#*! out of luck. So now I'm out $500. Hopefully my credit card company will be able to tag this purchase as fraud.

First time ordering feom them and it didn't work out.

Purchased a $70 dress online that was too tight. Unbeknownst to me the RACK has a 30 day return policy which I learned of while trying to return in the store. (BTW just over 30 days wasn't trying to return something 6 month old). Now, I don't have a dress nor do I have $70! Nordstrom should not associate itself with the Rack. Bad for business. Will never shop there again and view Nordstrom in a whole new light.

I tried to track my package calling the costumer service, Flavio Priano took my call, my package were a lot of dildos extra large, and he confessed to me that he stole my package beacause he always wanted those kind of dildos, and that in his country they don't have it. He also told me that he already used my giant dildos extra large what kind of company is this? I want my money back

Yesterday I went to a Nordstrom rack store in San Leandro,Ca.Among other things I found a pair of shorts
Which I liked. I am size 34. They had 32 and 36. A kind lady was able to locate one in Dublin,a few miles away(one pair only). I rushed to Dublin,without taking a picture, or remembering the brand.There I found the nicest young lady Victoria. Based on my description,style,color,she went in the back.3-4 minutes later she came back holding them with a beautiful smile on her beautiful face.she made my day. How wonderful will be life with Victoria(S) EVERYWHERE..

Nordstrom Rack has horrible customer service. Horrible! I ordered over $700 of merchandise, which was not actually delivered by Lasership and I have proof it was not delivered by security camera. I was told by Nordstrom Rack that "the only responsibility they have to to deliver it", and referred me to the police. After reviewing the security camera, the police stated that "there is no crime here", and Nordstrom Rack has to deliver the package. Nordstrom Rack is refusing to accept responsibility for this lost package and refusing to issue a refund. I even reported them to BBB. This is the WORST customer service I have ever seen. I will never shop there again and I encourage you all to do the same. I'm disgusted.

Delivery person took a pick of delivered package but it wasn't there when i opened the door. ( i was home all day) shipping company had over 2k review and they all 1 star. Poor! Why would Nordstrom use such a horrible company to deliver their goods. Some reviews was similar to my situation. Delivery guy took a pick, garbed package and left without realizing that there were multiple cameras.
Will never hop here again. Dont want keep loosing my money again

After taking quite a bit of time selecting items for a wardrobe refresh and placing the order, Nordstrom rack cancelled my order without explanation. Even if they suspected fraud due to the fact that I added a new ship to address, that order should not have been cancelled. The items had minimal stock and now more than likely those items will become unavailable. The order should have been placed on hold, the inventory allocated and I should have been contacted immediately or within 24-hours. This is not a good business practice. I will shop my wardrobe refresh elsewhere.

They use unreliable and incompetent delivery companies. Their customer service doesn't provide correct information about the delayed or missing deliveries. Why wouldn't they let the customer choose the delivery methods/companies when checking out like other businesses do? And what is this TForce? Has anyone heard of this delivery service? They don't speak English! What's the official language spoken in this country?!

Bought a shoe to my son but it didn't fit. Had some trips after and was not able to return it right a way. I went back to return it after 35 days and the manager just said I'm sorry you can not return it and either use as a credit. I'm very mad and won't go back there anymore.