MyUSReviews 5,285

I ship products to South Africa every month. MyUs.com have been instructed to use a certain import tariff. They did not use the correct import tariff, my shipment has been impounded by customs for going on a month. Fedex and myself have been in touch with Myus.com to ask them for a voucher of correction as well as to pay the penalty as a consequence of their error, but they have ignored every email, their Facebook page is set so that complaints are not shared with the Facebook community, and once you complain they ban you so that your comments can no longer be posted. I went on their live chat last night and they refused to acknowledge their error and eventually just withdrew from the conversation and ignored me. DON'T USE MYUS.COM PEOPLE. THEIR BUSINESS PRACTICES ARE QUESTIONABLE. EVERY TIME THERE ARE PROBLEMS THEY NEVER ASSUME RESPONSIBILITY. THEY ARE JUST AWFUL TO DO BUSINESS WITH.

They use ridiculous big boxes to ship very small items (they do that to raise the dimensionnal weight so they could charge you more). Their customer service sucks as when they messed up one of my orders they just kept on saying do you want us to send you the package or return it to the seller without adressing the questions I made to them (the picture was showing only one item, while I ordered two - luckily out of anger I just told them to ship the package and there was two items like expected, while they kept telling me there were only one).

We've been using myUS for several years. They were the best, now they are the worst. Our problems:

- several costs have exploded over time: shipping costs, handling costs, costs for extra services
- customer service has taken a serious fall: very slow responses (takes a few days now to get an answer), unwilling to listening to customer problems
- the guys at the warehouse have no idea what objects they're handling
- the guys at the warehouse have no idea of the value of the objects they're handling. Since we have to declare purchase values, we have to sent receipts all the time to convince them. This takes a few days.

Can anyone PLEASE recommend another forwarder? We use it for shipping to Europe.

Thanks!

I have used this service for years.
They used to be the best.
Now they are the worst.

1. Scam: the default value is "use the Least Expensive Option shipping method".
This sound reasonable, right? No.
They charge you $1 less than Fedex next day, but then use Fedex economy which takes 10 days.
This is an intentional scam if there ever was one.
Of course Fedex economy costs them 30-50% less, but they give you only $1 discount and keep the rest of it for themselves.
Disgusting.

2. Delays.
For any items above $1000 or so, they now need to fill out special export forms.
This means that if they don't like the look of the invoice that came with the package, and if they called the store and it didn't pick up on the first try, they can hold the shipment easily for 10-20 days.
The numbers are hard to believe, but it happened to me more than once.
Since the end of 2013, pretty much every item over $1000 gets delayed a minimum of one week and can be 2-3 weeks easy.
They make very little effort to release those packages, and they just sit on the shelf and there's nothing you can do about it.

3. Carelessness
Many times I've had delicate items such as hard drive just thrown in a box with zero protection, so it gets banged around the box, and of course they arrive broken. Not once did they agree compensate for what they broke. These are things a two year old would know not to do. It would seem they employ drunk homeless people to package the items.

They are crap, their service is crap.
First couple of shipments were fine 5 stars fine,
Then they started messing up valuations of parcels once they realised I was getting them in under $1000 even though the merchant receipt was provided, they went from charging $400 per shipment with one the exact same costing me $1800. They decided to put it on a pallet. This was 4 weeks before Christmas. So they held my Christmas presents for ransom. Crap service crap company

For GOD sake, dont leave anything son their hand and I mean anything at all. You buy things from ebay from website you always get your tracking no. You always know the weight of your item. With their scale you'll get 0.3 -0.4 pound more! Hello we are not talking dimensional weight they will add dimensional weight later. So how many pounds might be added when you bought lots of things?
I have lost a few items so far since they denied to ship! It was bosalino hat! They said we couldnt proved what was it made out of. I purchased cosmetic for my girl friend from ebay and we knew later that the seller sold fake staff so I asked my US to ship them back Guess what happened? They denied to ship back because i had tracking no for just one piece not all of them. They were simply stupid or just wanted to play the game they acted like they didnt know that the seller applied combined shipping. I 've been with them so a year it is not that i wan to be but because i paid them one year member

Please be aware of this Myus.
I've been a customer for a few years and I have had some bad experiences so I had to stop.
The fact is that they open the packages and repack them to send them to you. Problem is that when they notice the shipment is of some value, like in my case a cisco-router, that they will use the lame excuse that they can not ship the goods to you.
They give you the choice: either return to sender or disposal. But if you choose the return to sender option, then out of the blue this option isn't possible. Every communication you send then regarding this problem will be ignored. In the mean time the goods aren't disposed, they are just sold of used for themselves. This happened to me a few times and this has cost me a lot of money. They know you're abroad so you can react in a legal of other way.
So, please, I would like to warn everybody: think not twice but five times before ordering anything through myus. They like to fraude.

I'm in Australia. Joined myus premium service, cost $80.00 but wanted to take advantage of the discount they offered on freight to premium members. That was my first mistake. Charged me $117.00 via DHL for a 6.5kg parcel. The store in the US I bought it from was going to charge $71.00 via USPS International. So I had expected myus to beat that price hands down. Charged me an extra 12.00 for dangerous goods. I told them I had no dangerous goods and supplied an MSDS for the products. Never heard another word from them again. Still waiting for goods to arrive 14 days after they left myus. They say on their site save 80 % on international shipping. Well I did not find that so. They say 2 - 4 day delivery world wide. I always thought they meant Earth which is where I live. All in all for me. Never again. Oh and don't forget the exchange rate. When I paid. $US1.00 was AU$0.92. But myus only gave an exchange rate of $AU0.87. So the exchange rate you see on the morning news may not be what you get when you purchase your goods in the US. It is still worth shopping in the US while our dollar is high but that postage will get you. You got to shop around.

I wanted to make a wrist corsage and was unable to find the needed items in France. I visited US websites and found AFLORAL which sells floral adhesive, elastic wrislet, floral tape etc. and I bought many items and paid 26$. I was advised to go and register with MYUS first if I wanted a shipment abroad. I paid a set-up fee of 10$ to MYUS. After they received the products, MYUS told me my floral glue is a dangerous goods and charged me with 10.50$. So far so good, I agreed to pay. What I didn't expect is that MYUS put my initial package into a bigger box and stuff it, they doubled the size and the weight of my package, thus doubling the shipment fee (with their calculation method). Without my being noticed, they withdrawed 39.49$ from my bank account for the shipment. I asked them why they didn't let me know the cost before proceeding, and were answered that I had agreed to their terms of services (by ticking a box). Here, they got a point. But I never gave them the authorization to withdraw whatever sum they wanted from my account. I felt very angry at MYUS because if I had been informed of the total cost of 59.99$ charged by them, I would never have agreed to the shipment but return instead all the products to my supplier. Be careful if you want to use MYUS services, because it will be very very expensive compared with the value of your purchase. My experience was that I paid a total of 85,99$ when the real cost of the products was 26$.

I had a great experience with myus.com. I ordered 4 items from Amazon.com which all arrived at myus.com within a week and then had them shipped to Australia. I requested shipment on Friday 8th November and received my package Thursday 14th November. Shipping costs were a little high but the products I ordered cost twice as much in Australia so I still ended up saving money. Storage fees are fair ($1 per day for each item after 7 days of arrival) Overall, I had a positive experience and will be using myus.com again and recommending to friends and family.

I decided to order a pair of slippers, worth $30 and $70.

When those arrived, myus declared them worth $30 and $600 respectively. I immediately contacted them with the description of the mistake, but they shipped the package anyway, charging me $60 for it.

Our border controls held the package and - because the price declared was much higher than the slipper price, they didn't let it though. I again lost $20 for brokerage services.

I contacted myus support with this, and what they told me is that they are going to charge me for return shipping, and than for the shipping again.

If you considering whether you would like to use them, think again. It's not worth it.