MyUSReviews 5,285

Badly ripped off. Amazon's advice to use mail service firms such as MyUS.com, led me into an expensive tax-trap. Key point is Amazon uses USPS postal delivery, no taxes are levied by the importing country Customs. Not So, when using MyUS.com
I wanted to buy a few simple items: walking stick, fixing unit for camera and small wooden abacus. Amazon.com informed me (25-Oct-13) the vendors do not export to my country of residence, Thailand. However, among Amazon's advice was the following:
"You can use freight forwarder to ship the item. There are many freight forwarder's available to ship it to your location. You can search them by Google."
Google suggested: MyUS.com, and now I see this almost everywhere I look on the internet, they advertise heavily).
Strangely, when it comes to shipping, MyUS.com, charges hundreds of dollars for the basis USPS postal service, which would normally be cheap and efficient and "signed for" delivery. Yes, in Thailand too, I've used it countless times.
MyUS.com guides their customers to Fedex or Fedex Priority. Charges are much higher than normal, but not so extortionate to scrap the deal.
But what I found is the Customs people in Thailand will automatically levy onerous taxes on Fedex shipments, and all the more for the Priority service. This is surely known to MyUS.com, but of course they field the easy evasion."import taxes of another country are beyond our control".
But i suspect this is all very well known to the people on the inside of the postal/courier trades. I discovered the structure offered by MyUS.com led me directly into an expensive tax trap at the point of end-delivery. Goods with aggregate value of US$207, had MyUS.com postal charges (Fedex) of US$77; plus Thailand Customs Tax of US$100. So, my total cost was US$385, or +85% of the actual goods value.
Based on my experience, I would not use MyUS.com again, and would ask Amazon.com to stop guiding their customers into their hands. This leads to an expensive tax trap at point of delivery.
The key point is, whereas Amazon uses a reasonably efficient USPS postal service, this is denied by MyUS.com (unless you want to pay much much more than the Fedex price). Maybe MyUS.com and Fedex are in collusion to take their customers for a ride?

I signed up with MyUs.com so i could purchase cosmetics and skincare products from American companies who don't ship to the UK. Initially the service was good, but they began charging extortionate prices for shipping! They also use massive boxes to ship small items - again increasing the shipping fees. The final straw was their refusal to ship a facemask to the UK because the box had Chinese writing on it- despite the fact that it clearly stated on Amazon the product had FDA approval for international shipping. Their Customer Services was unhelpful and inflexible! Shame,

I have a good experience with this company. My package was quickly handled and sent. The shipping fees are a lot lower than with one of their competitors that I used before.

I had one little issue with them, in the live chat they told me about a promotion that they have with AMEX. Later it turned out that the promotion was not valid in my country (their mistake). MyUS however respected all discounts of the promotion anyways after I explained what happened.

I can only speak for my own experiences, but I have no complaints whatsoever. Their customer support (by email) was polite, clear and expedient. My package was delivered from them to Sweden in just 5 or 4 working days in mint condition and at the same price as their shipping cost calculator suggested.

I have read that they donät have any phone support, which I have no experiences of since I never tried to call them.

It may also be that other companies offer better pricing on the services but I don't consider 65 dollars (+ 10 dollars initial sign-up fee) bad for a pair of shoes (4.3lbs) from Florida to Sweden.

I was completely overwhelmed by their great email customer service, of a quality that I have never experiences before. This might have a great influence on my impression of MyUS, but as I wrote above, I had no negative experiences from the delivery service itself either.

Karl (Sweden) (Shipped a pair of shoes in the beginning of April 2012)

This site enables anyone who doesn't live in the United States of America to purchase products from companies who only ship to a U. S address, by giving you an address and phone number which you can then use to have products sent to from there they are then shipped by myusa.com to your actual location. Um so while the prices on shipping can be a bit much for somethings they are offering ah a, very nice service which for me makes life easier. I've used them with Ebay and Amazon. With Success. Thanks for reading.

I really regret trusting MyUS.
I have several package and there's ALWAYS a mistakes in each package! And what most ridicilous answer I ever had is that such mistakes is COMMON in MyUS!
What a very bad services,,
I email the cs and the cs manager and they said that they have make an adjusment to my package. But what I get is same mistakes repeated, again and again!
Please rethink a million times before using their services.
I think an expensive cost is not a problem if you get an excellent service.
But surely NOT from MyUS.