MyUSReviews 5,285

STAY AS FAR AWAY AS POSSIBLE FROM THESE SCAMS!
What they in fact do is check everything that comes in and what they can use they keep for themselves using some lame 'regulations' of 'law' related excuses. They tell you they can't ship the goods to you and then give you 2 'options', disposal or back to sender.
If you try the back to sender option myus will give you again an excuse for not being able to do this. So the only thing is the 'disposal', what they do anyway because they don't answer your objections and reasons.
So far they kept a server (1500, 00 $) for themselves, shampoos, eyedrops, nail polish, a pair of louboutin shoes (1500, 00 $) claiming that these shoes could leave the US, they were made in Italy and come from outside the us!
The thing is that myus knows very well there is nothing you can do because you are abroad and that's where they take the advantage of.
But I have now turned to a lawyer because I'm totally fed up with the scams and ripping of and never getting an answer.
I really hope people don't fall for their traps anymore and that they will get what they deserve.

Do not use this company. I was ripped off today. I got a car part that was about 300g in weight. A plastic strip for a door panel. About a meter long I admit but half a centimeter thick and 5cm wide. I got charged $180 US for that by myus.com. That is $230 New Zealand. The part cost me $25. The part has not arrived yet in New Zealand but I am expecting a big box to arrive. The weight of this box is 3kg. I was charged for 13 kg weight looking at the bill. If I would have known that it cost that much I would not have agreed for the item to be shipped. Apart from the complete waste of resources in card board, paper, shipping space etc, I find this sort of inflated shipping cost almost criminal. I had no quote, no email, nothing before they send this. Obviously they got your credit card so they can charge anything they want. I obviously will never use them again however what can I do to recover this cost? Looking at other feedback a refund sure is out of question I guess. I send email making a complaint but no reply obviously. Have cancelled my credit card now. What I can do though is: I can leave feedback to prevent this sort of rip off with other people that intend to use them. The net is littered with negative feedback about myus.com. My lesson this time is to do my homework first and I wish now I had seen this site and the reviews before I used them. Whatever you do, do not use myus.com under any circumstances. Its daylight robbery... I will make a photo and upload it here soon. The box with the part next to it so everyone can see for them-self how unreasonable and dishonest myus.com inflates their shipping charges! Zero stars for you myus.com:-(

Scam. The only reason I joined MyUS was because the Kohl's website has a big banner saying "International Shipping Now Available" (through MyUS)

I thought if a big company like Kohl's recommended them it would be OK, and made my Kohl's order through them to be shipped to Canada. A week later I got a confusing email from MyUS saying that my package had arrived in their US warehouse but there was a problem. (They claimed the sender wasn't Kohls and the contents did not match what I'd ordered --- as if this was MY fault (?)).

Their solution? I needed to pay $2 for a photo to see the package and $7 to open it. If I want to send it back, they also charge the customer to send a package (like this, with problems), back to sender!

Right away, this is looking like a scam. I'm furious with Kohl's for not checking out this service better.

Best to stay away from MyUS. I joined MyUS in 2011 because they were offering free membership (no annual fee). But I ended up never using them because their prices are too high and it's never worth it unless you are buying lots of things from all over US at once.

Suddenly last week (3 years after joining, after I completely forgot about them, and never used their services at all) they charged me $60 on my credit card for an annual membership, with no warning or reminder whatsoever. I told them I have never even used their service since I joined. They simply said you have agreed to the T&Cs when you joined. I was given no option to cancel the membership.

Just be careful. If you join MyUS, there will be unexpected charges on your credit card, which you have no option to say no to.

They are TERRIBLE! I have been selling and shipping my items all over the world. One customer who lives in Australia had went through this company and they held her item for days and then stated because there was a TINY piece of abalone she had to pay a fee of $180. The piece was 20mm and cost maybe $2. I have never had a shipment held because of this. I ship all over the WORLD! Do not use this company they are terrible, I would just ship through regular sources.

I have been a steadfast customer since 2005. In recent years, their service has totally deteriorated. There is a fee on everything, while consolidating packages and wholesale customer declarations disappeared. They don't answer e-mails. This year I sent 3! E-mails requsting a cancellation of my membership, the first in February. Yet, they have debited my credit card for a renewed membership fee without even alerting me. This is also called stealing! I foresaw that and tried to delete my credit card from their site in April, but it was not possible.

The worst experience ever. Going through the process of filling the invoice out and shipping it to myself was too much stress. System problems on their part we nerve wracking as well. They re-packaged my original package in such a sloppy manner, using their own material and not even wrapping the items up in anything. The items were sitting at the bottom with the safety packaging laying on top. I ordered an eye shadow, which cracked in dust and got other products dirty, not to mention paying a fee online and at the door. You may read that it's "Duty and Tax free" but you ARE charged by the shipping company. I spent over 55$ in all just to get 7 items of makeup to myself. Never Again!

DO NOT GO NEAR THIS ORGANISATION. I have used them for over 3 years and up until June 2014 everything was fine. I had ordered large quantities of goods and had them ready to be shipped from myus. They split 5 shipments into over 20 shipments - this is now costing me (so far) $1,200 MORE. Items that were required to be sent urgently have not yet arrived? I know requirements have changed to Australia but WHERE on the website does it state that all shipments are sent individually?

This company is the most biggest scam I have ever seen, they charge you for everything, they are unhelpful, they prétend that they do not understand what you want, they even lie... you should forget about this awfull company.
C'est une gosse arnaque, bien que vous payez chaque mois pour être un membre premium, vous devez payer pour tout, voir le contenu du colis, ils m'ont même volé de la marchandise, honteux, je me désabonne aujourd'hui meme

On my most recent (and last ever) shipping order with MyUS, I received a notification that my consolidated package would be sent out that day. Then two days later I receive a cancellation and two new shipment notifications at a total cost of $30 more.

I jumped straight onto MyUS to request an explanation, and I received nothing. They first explained that MyUS no longer consolidated packages to Australia, which made no sense! They later took this back, but used the excuse that the package had already gone out and there was nothing they could do.

The girl I spoke to then gave up on trying to help me and said she'd contact me later but then never got back to me.

This is the second time that MyUS has cancelled my shipment to charge me more.