I am utterly disgusted by the appalling service provided by MyUS shipping forwarder. My shipment, referenced by the tracking number amazon *********************152 and package ID *******, has been held hostage by this fraudulent company, who have shamelessly ignored my urgent requests for assistance.

Despite my repeated attempts to communicate with them regarding the release of my shipment, MyUS has callously chosen to completely disregard my emails. It is evident that they lack any sense of professionalism or respect for their customers.

My frustration has reached its peak as I am informed that the release of my shipment is being delayed due to a nonsensical request for some documents, which has never been required in previous shipments of the same nature. Their incompetence and lack of understanding of basic customer needs are utterly unacceptable.

In light of this deplorable situation and after several attempts to release my shipments they left me with no other option but to pursue legal action and report this case with the FTC. I will hold them fully accountable for all damages incurred and that will be incurred as a result of their incompetence and negligence.

Additionally, I asked them to close my account permanently.

I implore anyone considering using MyUS shipping services to steer clear of this fraudulent company. Their lack of professionalism, disregard for customer concerns, and outright negligence make them nothing short of scammers.

MyUS, your actions are inexcusable, and I will not rest until justice is served. I expect a swift resolution to this matter, and I will not hesitate to take my business elsewhere if my demands are not met promptly.

Update: They are even worse than originally thought, not only did they take weeks to process the reception of packages, they took weeks once I gave the order to ship them to me, shipped only 5 package out of 8 (screenshot show 7 but they received another one after) that was was part of the shipping order, charging me for a weight of 6lbs for the 5 items while the original already inflated weight of the original 8 items was 3.30lbs! Oh and they lost my 9th package. Their repackaging service added over 3lbs and they did not even ship everything while charging me a fortune automatically using the Paypal payment agreement of the membership fee, that by the way, I was forced to pay because they took so long my 30 trials ran out before my packages were ready and was unable to cancel because of this reason. Now I have the 2 remaining orphan packages, a simple DVD and music CD barely weighting anything that are ''ready to ship'' for another 30$ USD! It was a complete robbery and will be evaluating my option at this point as this is borderline a scam. When the package arrived, it was marked as weighting 3.1lbs only and they did not re-package anything like advertised, they just dumped all my package inside of their original packaging inside a bigger box and charged me shipping for 3 extra lbs. So something that was weighting 0.525lbs was suddenly 0.7lbs since they just weighted the original packaging instead of repackaging them like they should have. So even if they would have charged me for 3.1lbs, it would still be overcharging as it was including the weight of all the original packaging. Support is ghosting me now and still missing two packages. Truly a criminal company.

Decided to do the trial as I order often from the UK. It was a very frustrating and costly experience. They took weeks to process my different packages and would enter zero information about the package to help identify them. They would classify them with super generic description like "CD / DVD / Disk Drive", which is really not helpful to identify package when you're ordering several DVD and CD, like, which one is it, a DVD or CD? They would write NA in the "From" field and "Other Store" for the merchant on all my 7 processed packages and only added the tracking number on two out of 5 packages that had them. The date of arrival listed for package do not even match the date of arrival of the tracking information and the value listed were not always correct. The lack of information got problematic as I was missing a package and trying to figure out which one. Then it seem they have lost one of my package and they took so long before giving any useful information, which is stupid because they have a photos of each item as they receive and process them, but of course they want you to pay 3.50$ to see the low res image. At some point, with my trial ending date aproaching and still no info about which package I was missing due to them putting zero useful identification information other than the weight (which I also question) and them taking a while to help me with description of packages, I decided to shell out the 3.50$ to see which package I was missing. The option said "View low res pictures of your packages as they arrive at our wharehouse" or something very similar, so I figured with this I'll be a able to see what they have received and find which one isn't there. I check my first item, then goes to the second and surprise, they want to charge me again! Turn out they want 3.50$ PER ITEM! Eventough the message to purchase the option is written in the plural form, they want me to pay 3.50$ per item if I want to be able to see what are the other package I have received. Its not only false advertising but very deceptive and borderline robbery. When they finally answered with the description of item received (after I sent them the invoice and listing pictures for each of them and had my mail forwarded to the correct place after several days), I decided to cut my losses and have my packages bundled for shipping before my trial ended. The package was "being processed" for days until my trial ended, couldn't cancel the membership because I had a package processing and was charged for renewal of the subscription. Now I lost 13.50$ on a trial that was supposed to be free and dreading to see the real shipping cost once they're done with packaging. The weight of the item were already a bit high and seem to be almost higher for some when I compare weighting an item I already have at home from the same series of tape. For example, they list an item as weighting 0.70 lbs when I weight the same thing at home and come up with about 0.425 lbs. it doesn't look like much but it add up fast and put you pretty quickly in the next shipping bracket. And when I e-mailed them about my trial ending soon and my issue not being resolved yet or the false advertising of the low res photo option price they charged me, they just ghosted me. You would think with all the issues they would have at least extended my trial until my packages got shipped so I can really sample their service, but no, they just ignored thoses e-mails. All in all, a terrible experience and felt like my packages were being taken hostages. And I haven't even seen the real shipping once they repackage my items, it was already over 50$ for a 3 DVD, one CD and 3 VHS tapes before the repackaging step, we will see what it end up once their worker are done with them.

Please do not use this company! I'd give them a 0 star if I could. They promise the world and deliver NOTHING - and in my case not even my packages. My order checked into my suite promptly but beyond a shipping label being created, there is no tracking info for my packages. I contacted MyUS.com (don't bother trying to call or speaking to a live person, they don't want to talk to you and you can't get through.) I was told to "allow some time." I allowed more time and contacted them again; they said contact the carrier (Aramex). I already had; they didn't have them. Come to find out, MyUS is owned by Aramex. I was run in circles about contacting the carrier, allowing time, etc. MyUS would provide no tangible information about where my packages are, when they would be given to the carrier and when they would arrive in my possession. I have been asking and asking and asking via chat and e-mail (because, again, they won't allow you to speak to a live person.) The response? "I cannot confirm a specific time" and then please contact the carrier. I'll be surprised if I ever get my packages. Hopefully, Visa can go after these crooks. My chat transcript is below with my tracking numbers redacted. Hopefully I can save you time and a gigantic headache.

Chat started at 10:53 AM - 07/07/2023
• S
Hi Tracy! My name is Sara. Thank you for chatting with MyUS. How may I assist you today?
Sara
• I am getting the run around on packages and I would like a resolution. There has been no movement on xxxxxxx, xxxxxx, or xxxxxxx since 6/30/23. I inquired initially and was told to be patient - it took up to 10 days. I waited 10 days and inquired again. This time I was told the packages would be deliver "soon." This provides no information as to where the packages are or when I will receive them. I went to the Aramex website to obtain more information from them since Laura it was Aramex that said they'd be delivered "soon." Per Aramex website, they have not received any of the packages yet.
TB
10:54 AM

• it is under process
10:57 AM
• please allow us some time, we are waiting for the carrier to collect
10:57 AM
Are you here?
Sara
11:00 AM

• yes
• That isn't information helpful.
• I want to know when the packages will be to me. They have been in your possession since 6/27.
TB
11:02 AM
• S
Please check with the carrier as they did not collect the package
Sara

• Since the carrier did not collect the packages they should be in your possession
11:03 AM
• The carrier can't tell me anything about a package you haven't provided them
TB

• it is still in process the request was arranged yesterday
• S
Please allow us some time
Sara
11:04 AM

• I am getting frustrated and upset. You are providing me with no tangible information. I have given plenty of time.
• Why, since you have had the packages in your possession since 6/27, was the request only processed yesterday
TB
11:05 AM
• S
Yes
Sara

• Yes what?
• Why was the request only processed yesterday?
TB

• it was arranged yesterday
• S
Please allow us some time and try to check with the carrier again
Sara
11:06 AM

• Not an acceptable answer
• I want to know when EXACTLY I can expect something
• and what you are going to do to resolve this!
11:07 AM
• Also, there is nothing in any of those 3 tracking numbers that reflects any request was made yesterday.
TB
11:09 AM

• unfortunately i cannot confirm a specific time
• S
Please check with the carrier
Sara

• The carrier can't provide details for a package you haven't provided them
• Your company has the packages
• and has charged me for something I'm not getting
11:10 AM
• and has my merchandise
• I would like the number to a supervisor
• in America
11:11 AM
• if you are unable to resolve this, I am going to fight this through my credit card as your company should be able to provide better customer service
TB
11:12 AM
• the ship request was submitted 2 days ago and it needs 102 business days to be processed so it is not delayed
• S
One the carrier comes and collect it, it will be shipped
Sara

• 102 business days?
TB
• S
Sorry 1-2 business days
Sara

• I think you are looking at a different order. There is a 4th order that WAS processed yesterday.
11:13 AM
• And I can track that order
• I am talking about the packages you received on 6/27. It's been well over 1-2 business days for processing.
TB

• I will escalate this to the concerned team to check
11:15 AM
• S
And we will update you via emails
Sara

• Not acceptable
• You are putting me off further
• I am still waiting for the number of a US supervisor
TB

• i cannot confirm anything from my side without checking
• there is no contact number
• S
I will escalate this to the concerned team
Sara
11:16 AM

• You don't have a supervisor in America
•?
TB
• S
We do but there is no contact number
Sara

• I'll take an email then
• and a name
TB
• S
We can only give our company email address
Sara

• Is this because your company rips people off and you don't want them to be able to complain?
TB
11:17 AM
• S
I will escalate tour complain to the concerned team and we will contact you
Sara

• You are providing me no information.
• I am going to take this up with Visa as well as post anywhere I can about your poor customer service.
TB
11:19 AM
• S
We apologize for any inconvenience, we will do our best to speed the process up
Sara
11:20 AM

• Finding my packages would be a great start. Let me guess...I'm going to get a vague e-mail in roughly 24 hours providing no real information about what's happening.
11:22 AM

• we checked already with Aramex from our side and they updated us that the packages will be delivered soon
• S
If you have any other inquiries you can contact them
Sara
• THEY DON'T HAVE THE PACKAGES!
• I HAVE CONTACTED THEM!
11:23 AM
• S
They will be collected soon
Sara

• I don't think you know what you're talking about.
• Your talking in circles.
• Giving excuses and providing no tangible details.
TB
11:24 AM
• S
Please allow us sometime, they will collect them and they will be delivered to you do not worry
Sara
11:25 AM

• I am taking that as MyUs's guarantee that they will be delivered even though it's not helpful not knowing WHEN my packages will arrive.
11:28 AM
• I am printing this as record of your guarantee.
TB
11:28 AM
• no problem
11:30 AM
• S
Any other help?
Sara

[Last update comment 10-May-2022]

Hello great peoples

After all problems has been wrote in 02-May-2022 about change services MyUS to so so bad after Cyber attacks in Mar-2022 "by their said", many stupid employees end conversation by WhatsApp while I talking "many times", late shipping one month and two months and they try many times removed wood parfum cost about 700$ including parfums wood&oil, and chocolate from Hu company "not yet try it", water from Waiakea, Sparkling water from Spindrift, Notebook from LeStallion and I sent to this great companies "I try find great shipping company of USA for I'll buy it from you again"

Now, after my comment 02-May-2022 MyUS bring another problems to me, I cannot shipping must I pay 36$ balance due!, and they say "There're shipments must pay because up 60 $ "SO THAT, WHY WITHDRAW 436.33 $ FROM MY MASTERCARD COST UP PRICE CHOOSE SHIPPING BY YOU (MYUS) WITHOUT INFORMING ME?!, WHY NOT BRING TAX EVERYDAY LATE IF UP 60 DAYS INSTEAD WITHDRAW 436.33$?!"

Dears great peoples, you can check pictures for confirmation about all.

The worst shipping companies in the world are MyUS in Florida State, Aramex in Dubia City, Stackry in New Hampshire State and SMSA in Riyadh City, all these companies late my shipments many times and bad services not frindly and end call and conversation while I talking and they try many times removed many shipments.

[Comment 02-May-2022]
Hello great peoples

Before its Ok but after Cyber attacks in Mars/2022 they be bad employees and late my shipments up one and two months and don't has any problems the first shipment is wood natural "parfum" 500 gm only they told me "our rule say no shipping this shipment just shipping from MyUS of uk to any address in uk only not international!" and I told them this rule from you and public rule has not any problem, FedEx TNT and airport of uk passed shipment to you without any problem!

Then last solution I called FedEx TNT and they call MyUS and shipping immediately same day.

I have rest 10 shipments then still 60 days not shipping and MyUS take 1636. 61 SR = 436.33$ from my card without informing me!, this not surprise this after late two shipments up month and two months!, also I sent to (up) administrations (managers) of sections of MyUS not answered me after explaining their bad services for me!

It is axiomatic the employees of MyUS as them.

Also before MyUS there's the worse shipping company of the world is Aramex of riyadh city and uk its so bad try cancel shipment half ton. I told them I complete pay they told me you cannot, then they sent email in late time for not focus at this email say "if you not complete payment we'll destroy the shipment!, I called them not answer and if answer end calling while I talking! They so stupid employees!, and Stackry shipping company in USA bad company and all same time late and bring to me problems although I'm very much professional and frindly!, same time also SNB close my account bank at online, all those actions not surprise this from stupid managers and their stupid employees but the solution is (FULL ELECTRONIC SYSTEMS IN ALL FIELDS).

Please great people don't forget this words this especially for you because if do it will not lost your time, health and money.

Very Important Note: about me after all those problems, I'll buy, work and contact only with the biggest "mather company" in their field, especially shipping and banks, also before I call them I compare between the biggest companies in their field and I choosing the best, also contact with them by direct electronic system no need human because there're too much stupid employees call their friends say "cancel his shipments!) and this actions usually find in bad companies as Aramex of riyadh city and uk, Stackry in USA and MyUS in uk and SMSA in riyadh city contract with MyUS for shipping and some employees of SMSA their positive is high leaders are good but another section as call center and drivers are bad and almost ladies overthere bring problems also as late shipments and same employees guys and ladies of Aramex they end call while I talking thay so stupid employees!, and same the time SNB bank in riyadh city that close my online account after take MyUS 1636. 61 SR = 436.33 $.

Look those cenarios are very similar not surprise!

Another note: I gave it four stars, but after the last experiments, especially the last one, if I could, I would delete all the stars and leave no star for him, I would have done it.

God bless all great peoples worldwide.

Thank you very much

Sincerely
MESHARI ALDAWOOD

My pleasure visiting my account of Google by my comment about Stackry by my name MESHARI ALDAWOOD for you see all my comments to know more about the pros and cons of companies and about the very bad companies that I will not deal with, such as MyUS and before that, Aramex and Stackry.

The best experience a customer can have all because of Rogene

Charlene M. — MyUS Rep

over a year ago

We truly appreciate the kind words! Thank you for using our service.

The person was extremely helpful in every way, Great Customer Service!

Charlene M. — MyUS Rep

over a year ago

It is our pleasure to assist you. Thank you for using our service.

Novelyn was very easy to communicate with and quickly resolved my problem. Very grateful!

Charlene M. — MyUS Rep

over a year ago

It is our pleasure to assist you. Thank you for using our service.

The best web site for print on demand
Fast delivery with the best Support team 24/7
Thank you!

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over a year ago

Thank you for supporting our service.

Very very very very very good
Very good
Very good
Very good
Very good

Charlene M. — MyUS Rep

over a year ago

We appreciate the kind words. Thank you for the support.

I needed clarification concerning my ship and Jason provided all necesary information.

Charlene M. — MyUS Rep

over a year ago

It is always our pleasure to assist you. Thank you for using our service.