On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.7 stars from 5,285 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
It took a long time for this response, even though it seems to be a general copy paste message.
I've been a long time user with MYUS.com. I ship many packages via this service and 99.99% of the time there are no issues. For the 0.01% of the time when something goes wrong or there is a problem I can count on the excellent customer service provided by the MYUS team. A special shoutout to Donna, who has time after time helped me and assisted with my queries, big or small. I have lost count how many times she has helped, but thanks again for the fantastic service Donna.
I was really disappointed with their services.
They do not respond when they can not make any profit.
They treat the merchandise very rough.
Very dishonest, unkind company.
The worst company I have ever dealt with in the world.
EXCELLENT. I have sincerly good comment for you guys at myus.com. My shipments and packages are nicely taken care off.
Very bad experience. I recommend people not to waste their time and money with this website. Reaching customer care most times is like a day hassle. Some of them are rude.
I'm sorry to hear that you had this experience, but it is certainly unusual. Can you please provide your suite number so we can follow up with you?
Dear Sir,
ANGEL was very succesful in assisting me. By her excellent attitude she respectfully convinced me not to withdraw my membershio with you.
This was the second time I have used MyUS to forward my purchase to India and the experience has been great. Would be sure to recommend it to others.
This is a scam company after several month from ending my subscription I found out that they charged my credit card for five months subscription without my authorization I contacted the customer service but they didn't solve the problem and insist they didn't do something wrong.
I contacted my bank and filed a claim and my bank told me they received lots of complaints from this company, my bank considered this transaction as a fraudulent and cancelled my credit card (unfortunately after myus stole my money) and send me another credit with different number, shoppers beware this is fraudulent company and your credit cards are in danger, don't be fooled by fake positive reviews which is obviously posted by myus employees.
Please allow us to help resolve this issue. You have not provided a suite number; can you please provide one in a private message so we can investigate and contact you? We have more than 250,000 happy customers, and rarely have issues with banks or billing. We also have options with no annual or recurring fees, and would love to see if your account is (or was) configured properly. Please contact us so we can help.
The repackaging add more Weight, this is not good way to take more money from us.
Scam company increase the volumetric weight all my shipments put air bags for weight gain
The worst customer service I've ever seen, I have submitted shipment request and they sent the shipment to me in two packages and charged me for the two packages, when I picked up my shipment it was just one package with all my stuff in there, I contacted customer service to reimburse me for charging me second package that doesn't exist, but they refused and told me the second package in transit and it will arrive soon, I told them I got all my stuff in one package but they didn't response, I guess after all they care for stealing money more than they care for their customers.
Consumers beware this company makes mistakes and steel your money and doesn't acknowledge their mistakes.
This is very unusual, but it does happen for some customers based on import and export restrictions. The suite number you provided (0000) is not valid; could you please provide your suite number so we can review and issue any adjustments that may be necessary?
MyUs was not able ( or not willing) to issue a right Shipping Invoice containing all the needed for the customs importand sentences like:
1. Country of the goods Origin: USA
2. The shipping costs... e.g. 20,00 USD
3. Total value of the shipment
4. Delivery: Incoterms 2010: CPT (City), Country.
Because of that the customs clearance will be unnecessary more expensive for me, and sometimes not possible.
No fault with MyUS, always helpful, only problem was my end with Australia Customs! (not happy with them)
The Staff at MyUS have been most patient with me and I could not have asked for a better customer service to deal with...
I Had a positive experience UNTIL I received a damaged package... Instructions for returning were not clear and I have incurred a lot of extra charges! Very disappointed at this point and would NOT recommend to anyone else
I'm sorry to hear this, Diane! We are here to help. Can you please provide your suite number so we can investigate and assist?
Thanks to the management team and special thanks to Angel to help me.
I would like to say thank you to MyUS team.
I received my first shipping without any stress via DHL.
MyUS provide me a peace of mind:-).
Victoriano Menezes
Thank you MyUs, in the past and now I always received outstanding service from you. Your speediness in helping me is really something to be proud of. Keep up the good work!
I had a request for an item return, Angel handled it very well, excellent job!
My request was handled promptly and efficiently. I am very happy with the service
After several questions or did not receive the goods taking into account the various frauds and scams that happen on the internet finally received within the stipulated time. During the process of buying and paying always had the support of the staff despite the time difference between Angola and the United States of America.
The team MyUs is to be congratulated for their professionalism and deserve the respect of one more satisfied customer.
From the cradle of humanity
Poetic hugs
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
I'm sorry to hear that you had this experience. It appears that you have already cancelled your account, but we would like to help. If an item was damaged and you had insurance, we can help negotiate a claim with the courier. We also investigate any incidents in which merchandise is handled in our facility. Can you please send photos or any additional details in a private message? We want to help.