MyUSReviews 5,285

"TO HELL WITH MyUs"
My Suite 055-016, You cheat and clever fake, document delivery from the seller and carrier is 252 lbs, while there wrote 284 lbs, I do not agree with the calculation there, many times I send via e-mail and chat, but you do not never gave me a choice, when I will send the goods back to the seller, without my consent, suddenly you send stuff to my old address (wrong address) and without my "click send" You have taken the postage $ 500 from my credit card balance, and still collect debts $ 842.61, if you intend well, of course you can learn all the files in the e-mail and chat and now my stuff is lost on earth swallow, because the wrong address, for all customers MyUs.com, my problem could happen to you, too, think a two times if you want to use his services, because you there will brought to "HELL"

From MyUs

"Hi Katherin,
I'm very sorry that you recently experienced an issue with the weight of your package. Though we try very hard to always provide the most accurate weight possible, there are a number of factors that can affect the weight. In reviewing your account, it appears that your account manager extended a 15% discount on your shipping charges. Is there anything further I can do to improve your experience?

Thank you again, Keith"

Dear Keith

Butt you sent to my old address. And I will never receive my item, you should give me compensation. Because of your mistakes, why do you have no shame... because you mistake my stuff is gone, and you still ask for shipping costs, if this is fair,
Why is there not have self-esteem...

Khatharin

Dear Keith

You are good at playing skits,
If you really want to help me, you can read my e-mail files and catt,
Whether you've done?
Can you send my goods to New Address?
You are good at playing skits...

Khatharin

Hi to Angel & all the Staff@ My US.com
I was a little concerned, that my emails were not being noticed...
But I then realized that your company must be a very busy firm, because of all your clients around the world. So I am truly very thankful, that you handled this problem for me and stated your views in your return emails, I agree.
I have always enjoyed shopping in the United States, and I would love to visit there one day. But my present situation prevents me from traveling there.
I sustained a spinal Injury at my last workplace (, I won my case).
It prevents me from any travel to distances around Australi8a and Impossible to all the other Countries around the world.
But know because I have really been able to enjoy myself due to your company, in giving me the opportunity to be able to buy Items from all the sellers in the U. S,,,, that I could never obtain those Items from these Individual sellers before.
So Thank You Very much for your help. I am looking forward to further avail myself of your services in future. Sincerest Regards Wayne

Repacking service is appalling, the size of the box used was almost threefold of what was in fact required AND LITERALLY DOUBLED THE FREIGHT COST! As this was an international delivery AS COST IS BASED ON DIMENSIONAL WEIGHT.

The ridiculously large packaging is despite when you work through their site and stipulate that this item is shoes, they in fact recommend repackaging in order to reduce freight costs. A complete paradox between their recommendations on their site and actual reality.

Despite my account being "one time only", when you raise the issue with MyUS their staff will just keep repeating that the solution is to aggregate purchases, I assume they can actually read that my account is a "one time only account", its like dealing with a voice message stuck on repeat, where staff will not actually look at the issue you have raised but trot out a standard response they have copy/pasted from many other such issues no doubt.

Another issue is the at no point in their website can you enter any free text, to clarify expectations, this is point and click options only.

Overall rating out of ten, zero.

I DEFINITELY WILL NOT BE USING MYUS EVER AGAIN.

4 years ago the service was excellent. The become to big. CS responding is bad. If the respond it take 3 to 4 days. The repacking is become bad.

I wish the change back to what it was 2 years ago. Than the service is very good again. There is still a case going on.

First of all, my first experience with them was already terrible. They tricked me into getting the premium membership, so I had to pay $80. So I contacted them, and instead of refunding the money, they put it as credit in my account with them. Next, the shipping rate is expensive, and plus they used FedEx to ship it to my house, and FedEx made me pay extra fees for them. Big minus. The second and possibly last experience, the shipping rate was also super expensive. The package weighed 0.7 lbs at first, and then after it was 2 lbs, but even 2 lbs is pretty light but I paid $27. I thought it would be cheaper, but it was even more expensive than the original online site shipping fee. You can bet I won't do business again with them unless the online site doesn't ship internationally.