MyUSReviews 5,285

Our company has been a MyUs customer for 6 years now, spending approx $US125,000 with them in that time (We export hand tools which are very heavy). They used to be the best freight forwarding company around, but in the last 6 months have become an absolute nightmare to deal with. They just dont seem to care anymore about customers, and just try to grab as much of your money as possible for as little effort as possible. I almost feel sorry for the new owners, as they obviously are in over their heads, as some of the mistakes they make are just laughable. I would imagine the value of the company will diminish as all their once happy customers exit also, so they will be the ones who suffer in the end. I could site several examples of their incompetence, but they've all been covered by other reviewers anyway. There are so many freight forwarders around now, that its just not worth taking the risk of dealing with MyUS. On top of their incompetence, Amazon now charge sales tax for shipments to Florida, which has made it even more expensive to use their broken service.

For the past few years, MYUS very sneakily changes shipping rates upwards many times without informing or communicating with unsuspecting customers, resulting in charges that are higher and customers may not know if does not track rates. MYUS recently change oversize dimensions, without telling customers so you get charge more when you thought the shipping boxes are small enough when you place your order. Very sneaky. Renews annual fee automatically without authorization. All in all very suspicious and insincere business practices. Weight after packed also are often more than before packing so no real consolidation done. MYUS just puts all the boxes into an even bigger box so overall weight increases - charging more. And everything stashed in the box without care. As a business user, I will look for other options soon as my normally large boxes becomes prohibitedly expensive to ship using MYUS.

Stay away from these scamsters, they try everything in the book to force you to send everything piece meal or to extract 'holding fees'. They invent reasons such as 'seller unknown' and when you purchase on of their low quality photos you can see the sender company and Amazon Invoice. They also do no longer respond to emails and everything has to be followed up by chat which is also impersonal.

Why do we deal with this company you may ask? They were once good and after they were sold everything went downhill. We are just trying to get back our property they hold, worth hundreds of dollars.

Stay away!

This company was once great. Had used it for several years without issues. A change of ownership or service procedure (early in 2014) has meant that it now takes them from 24 hours to 3 days to receipt in your package with the knock impact that your parcel will now ship later. If you are fine with the delay they are OK but for me it somewhat defeats the benefit of paying for express shipping. They also seem to jack up the cost of shipping by regularly using larger boxes than required for what you are shipping. Admittedly I have never had an item damaged in shipment.

Signed up, read about the $10 set up fee. That was fine, first shipment was a breeze. BUT, then, Made an order with a company for herbs/spices and some veggie seeds, order got seized by myus.com because there were seeds in it, tomatoe/beans/etc etc. Had to pay to have package split. But the real catch is in the delay tactics of this place, it took weeks or days for them to reply to my emails, in their emails they would write them as basic as possible so it would delay the process even more, only giving as little information as possible, forcing a continuous email game. Then after weeks of emailing they tried to charge me storage fees over $30 untop of everything else, I filed a resolution case with paypal and they refunded me everything.
Secondly was more delay tactics, the companies I would buy from would send confirmation emails stating when the package would arrive, then myus.com would hold them until the weekend of that week before registering them so I would have to wait all weekend before I could take action just to delay even more hoping to get more storage fees.
And thirdly, after I filed a complaint with paypal for the unauthorized money they tried to charge me, they restricted my account to "wire transfers" only for payment without notifying me until I made another purchase through them, and again, another rat race to try and get my package, with days between emails, storage fees racking up, and another hidden fee of $12 for wire transfers that I don't have a choice about.
This will be the last chance I give myus.com, in the beginning they were a ligit business, now they are scammers. Stay far far away, there are better sites now that do the same thing without the scamming.

I have been using myus since 2012 as premium client up until recently they are doing ok but recently they shipped my 2 identical items without even consol to one box (hence higher shipping cost) and the most annoyed part is they consol all my amazon loose items (plugs, sdcards, phone casing) into one of the factory box reducing the box clearance to none. As a result the particular item is dented and when i filed for claim, they got me walking through a lengthy process and pushing their responsibility to the shipping company instead. I got fed up and i felt nobody should be exposed to such irresponsible company for their so unprofessional act in repacking customer items. The best part is they even charge you for an annual fee which i felt they dont even deserve it at all. And when i told them please cancel my subscription, their reply was "service fees is auto charged as per T&C and mine was due in 5 months time hence they cant put in the cancellation request now and ask me tp contact them when its due." I am certainly looking elsewhere that deserve the business. Their attitude and service really gone south..

I have used MYUS for a number of years to ship to Australia. I was previously happy with the service, but it has gone downhill rapidly. It's often days after receipt of packages until they are logged into your Inbox. I have had many standard items that could have shipped direct from a retailer flagged for "Export Review" when there are no restrictions at all on their import/export. All contact I have with the Customer Service staff is generic and does not resolve anything. The story I am given is "there is no deadline for export review", yet the items can not be sent on elsewhere. They are suspended for an indefinite period. Never again, MYUS, never again..

My parcel was onforwarded to me by MYUSA after they repacked it into an oversized box and filled it with filler, consequently increasing the dimensional charges 100%. Many emails asking why this was repacked resulted in this question being ignored but responding with issues relating to staff training and dimensional charges. After I sent a photo depicting the ridiculous packing they finally offered a credit for my next shipment... so they can have another go at doubling my freight I guess! No admission they were wrong in what they did leaves me with no confidence to use them again.