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From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
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Simple and straight forward booking. Will use again in the future.
It was pretty easy to use MyTrip to book my flights. I had to use two different airlines which worried me but it all turned out fine!
The only thing I would recommend is a better way or a better explanation on how to check in to the airlines before your flight. Since MyTrip does the booking you're left without confirmation numbers from the airlines themselves making it difficult to check in. I just make sure I got to the airports a little earlier than usual and checked in at the counters.
App is buggy, it's hard to get the enter key to engage. Not an easy interface
Perfect. Very friendly and easy to navigate. I enjoy it. Keep it up
From the beginning to the end, it was easy and friendly. Thank you.
👌 superb service ……………………………………………………………………….,….,,,,
Please avoid at ALL costs. Fraudulent company that is mis-selling tickets so they can cash in on the extortionate refund fees. Not sure how no legal action has not been taken against them yet. I was sold a ticket with self-transfer and checked baggage. Upon purchasing I received a message saying checked baggage was not allowed and there was not enough time for the transfer, these points were not stated at all anywhere along the purchasing process. Sarika from customer service wanted to "assure me with their past experiences" that I could make the transfer on time which is completely unprofessional and entirely unhelpful as their "experience" won't cover any missed flights or fees. Ridiculous. 50% of the ticket price just to cancel, even within minutes of booking.
Scam company, with no helpful customer service and no interest in providing any sort of product or service. Will definitely look into taking further action. AVOID.
Excelente servicio, página confiable. Fácil de entender.
The additional charges after buying a ticket become annoying. Choosing a seat shouldn't be more expensive than the "ticket" how does a seat not come with the ticket?
Not friendly website to deal with. As an example even the feedback must to be 50 char
"Hello,
We would like to thank you for your feedback. It is important to us, as we can keep improving our website.
Best regards,
[My trip] team"
Terrible, I wouldn't recommend this site to anyone for buying tickets. Nobody helps you with anything, and they charge you for any mistake made by just a few seconds. This never happens when you buy directly from the airline. These platforms are abusive.
"Hello,
We were unable to locate any reservation with the information you provided.
Kindly use our official contact channels found on our website to reach us for assistance.
Best regards,
My Trip"
VERY easy to book and very affordable! You are highly recommended to all my friends and relatives who would like to travel abroad!
Something unethical happened! The price showed as USD688 and upon agreeing to pay, the price jumped by USD200! This is fraud or theft as the added USD200 did not appear anywhere while doing the transaction. Good reason to stop using this and report to my colleagues.
"Hello,
We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[My trip] team"
The a la carte upcharges are unnecessary. Better to give the full real price up front so customers know what they are paying from the start. Times are tough and alot of time taken when at the end of the transaction, can't afford the trip.
"Hello,
We aim to offer as low a total price as possible. Please note that the prices you can see on our website originate from the international booking system, where they are uploaded by the airline companies. In case a minor price change occurs by the airline, you will be notified about this and will be able to see the final price before proceeding with the payment.
[My trip] team"
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Ok, still some redundant and unclear choices, that I am not clear about nor do I know whether they are important, and whether they only add $$$ to the cost.
I hate all online airline reservation pages; they are infinitely and always very confusing.
Excellent. Thank you for your patience when I experienced the declined credit card transaction. I finally booked the tickets. Thanks!
It was very easy to use the site. The prices were the cheapest. I hope the service when I get to the airport will be as easy with no glitches.
Demasiada información para elegir desde que se escoge el pasaje hasta la compra.Confunde
I tried to buy my son a ticket on two different sites, one site was down. Kiwi.com kept sending me in circles. Mytrip was quick, easy and completed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
"Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
My trip"