MyTripReviews 2,976

RAPIDO Y BUEN PRECIO COMOARADO CON OTROS BUSCADORES

Title: 6-Month Delay and Intentional Breach of Conditional Refund Agreement

Review Content: I am writing to formally protest the deceptive practices and breach of agreement by Mytrip (Etraveli Group).

On January 11th, I discovered a price discrepancy during booking and immediately requested a full refund. I established a clear, conditional instruction during the chat: "If a full refund is not possible, I will not proceed with the cancellation/refund.". The agent explicitly confirmed this by saying, "Of course," and assured me not to worry.

However, Mytrip's subsequent actions were a total betrayal of this trust:

Unilateral Processing: Despite my instruction to stop the process if "full refund" was unavailable, Mytrip proceeded without further consultation.

Extreme Delay: After notifying me on Jan 19th that they had applied for a refund, they made me wait for over 6 months only to send a rejection notice on July 26th.

Absurd Outcome: They claimed the airline's refund was lower than their "handling fee," resulting in a $0 refund for me. This is a direct violation of our initial agreement where I stated I would not cancel if such a loss was expected.

Mytrip ignored the customer's explicit "stop" condition and prioritized their handling fees over a documented agreement. This is not just a policy matter; it is a fraudulent business practice that ignores consumer rights. I have submitted all chat transcripts and email evidence to the Korea Consumer Agency (KCA) and will demand a full investigation into this unethical conduct.

Order ID: 1046-395-820

Estuvo bien pero me gustaria mayor velocidad para confirmar mi vuelo

ES MI PRIMERA VEZ ESPERO HABERLO HECHO BIEN

Wat too many add-ons and upcharges for things that should be free (like $10.00 to "try" and seat you together). This is absurd. The upcharges added up to way more than the cost of the flight. This feels like fear mongering to scare people into spending more than they should. I still gave three stars because it was easy to use (except the decline offer buttons are hidden, yet another trick to try to get people to pay unwanted costs) and cheap.

Excelente, la mayoría de las veces, encuentro lo que busco

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I purchased a flight from Dammam to Colombo and paid extra (200 SAR) for their "Flexible Ticket Option," which clearly states that I can change my travel date without extra charges as long as the new ticket is cheaper than the original.

My original ticket was around 1400 SAR.
The new ticket I wanted was 1344 SAR — cheaper.

Despite this, MyTrip refused to honor their own written policy and tried to charge me an extra 1600 SAR just to change the date. This is a complete violation of their terms and a dishonest business practice.

I contacted them 48 hours before the flight, well within the allowed change window, yet they still ignored their policy, wasted my time, and attempted to overcharge me.

This company is misleading, unprofessional, and operates in a way that feels like a scam.
They took my money, failed to provide the service I paid for, and then demanded even more money without any justification.

I am now filing a formal dispute and chargeback because MyTrip did not deliver the service promised.
Do not trust this website. They will take your money, break their own rules, and refuse to help you.