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Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
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New to this site.
Hope no hiccup and all goes well. I will update after my trip
Había solicitado vuelo LATAM saliendo de SDU para GRU día 6 de junio a las 20:20 hs Y cuando llega la confirmación me compraron vuelo que sale a las 14:10 hs. No había opciones de cambio para el vuelo que había solicitado y al cancelar me cobran un fee. Increíble. Decepcionado totalmente. Quiero el reintegro total
The representative was super nice, but the cancellation fees are a bit unforgivable. The flight I needed was coded incorrectly, and the website put me at an airport that was nearby instead of the airport I needed.
The possibility of picking your airlines is amazing. I was able to shop and reduce my price ticket
Simple to utilize and the additional fee questions are clear
I spent 2 hours to buy ticket on your site: constant "this ticket no available anymore", prices changes etc.
Not a fake bot website on skyscanner like all the others. Thank you for having a real price and real transaction.
It would not take my security code repeatedly & so many nickel and dime options that were additional... UGH1
A SCAM COMPANY! Do not order anything from this so-called travel agent. They charge for things they do not do and have hidden things in their general terms and conditions. I paid for a cancellation guarantee, but did not get any money back when canceling. Strongly advised against.
This website is sketchy And wouldn't take my Apple Pay nor a completely valid credit card. Somebody needs to work on your interface. And the click beta is terrible.
It took over an hour to book a flight. Your site kept saying a flight was available, but when I went to pay I was told it was not. Of course this took 3 tries because by the time I got to pay, I was told that I had to start over as my search had expired. This was my first time to use your site... not good.
Be prepared to have a higher price at checkout. Im thinking that's how they make money if you don't buy all the unnecessary extras.
All so good! Good price too. I have used before, and nothing went wrong.
Thank you for quick process and confirmation. You made it an easy process
Easy booking experience. Will use again i hope soon. Lets go
The price suddenly changed after going through all the process.
This is purposely misleading.
Answer: [email protected] although don't expect a timely response (if any)
Answer: NO! They won't provide any service, unless you pay a penalty. Even if you need assistance for a situation that is outside your responsibility. This is really the type of sales an marketing organizations that ads nothing, just takes commissions and turns away when they need to deliver. Stay away!

