On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Mytrip.com is an online travel agency, where you can book flight tickets, find hotel and rent a car all over the world. Moreover you can find useful information about flights, airlines and most popular destinations in Europe!
MyTrip Reviews Summary
The company has garnered a mixed reputation among customers, with positive feedback highlighting its affordability, ease of use, and efficient booking process. Many users appreciate the clear information provided about ticket inclusions and the ability to compare prices. However, significant concerns have been raised regarding hidden fees, unexpected price increases during the booking process, and inadequate customer support. Issues with flight changes, refunds, and ineffective communication have also contributed to dissatisfaction. Overall, while the company offers competitive pricing, its customer service approach appears to require improvement to enhance user experience and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Mytrip has one of the worst customer service experiences I have ever encountered.
I was charged more than double the price I selected at checkout, with no clear or explicit confirmation. Despite this being a significant pricing discrepancy, Mytrip has refused to take responsibility.
It has taken over two months just to reach the point of a "review," during which I have had to chase them repeatedly for updates. I was promised calls that never happened, given inconsistent explanations, and denied access to any direct contact number to resolve the issue properly.
Their responses contradict themselves — first suggesting a failed payment caused the issue, then later confirming no failed payment occurred. At the same time, they admit they cannot verify what was shown on my screen during booking.
Despite having no evidence that I accepted the higher fare, they continue to dismiss the claim.
This is not just poor service — it reflects a lack of transparency and accountability in their booking process.
I would strongly caution anyone considering using Mytrip.
It was staightforward and I navigated throughout all of the available options with very low friction. On top there was an option for paypal payment, which is great
It's really quick and reliable. I want to use this app later again.
It's Easy to use and far better then most of the sites I have seen
Great web page and service is very good. All is very clear and prices too
Me cambió el precio después de elegir todas las opciones. Lo considero un engaño, pues perdí tiempo para haber reservado en otra web con precios similares
It was a seamless experience. Booking on this site is really straightforward.
It was easy to book my flight and i just hope it will be great till my departures and arrivals.
I booked a flight through Mytrip.com (Order: 1112-259-743) which was cancelled by the airline (Precision Air).
The airline has clearly confirmed that the ticket is eligible for a full refund and even issued a waiver code (WC8123) for the agent to process it.
Despite multiple emails and calls over more than a month, Mytrip.com has not responded or processed the refund.
This level of non-response and delay is unacceptable. I am now forced to pursue a chargeback through my bank.
I strongly advise others to be cautious when booking through this platform
Very easy process. So quick and easy. Great experience...
Too much add-on BS. I just want a standard ticket and quick check-out. There's no need to require me checking 'No Thanks' for the 20 worthless add-on options.
Simple and smooth to book a ticket in the Mytrip app. I highly recommend
Really easy and great prices and lots of options to the best of your convenience
Tried all airlines and no one gave me good options at an affordable price. You guys are the best and will for sure book flights with you guys again.
Bought a one-way ticket from South American to Europe business class. A good deal overall, but I saw no option to reserve my business class seat. I found out later that reserving a specific business class seat for the long haul was an extra charge $150+, and I only found this out from looking at the airline site. Still a good deal, but annoying.
Ya había terminado el proceso y la página se reseteó
Selling to many extras takes to long and just want to book a flight not go shopping for insurance, seats, baggage, etc get the flight with seat or floor? Nuts!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members