MYTHERESA

Totally unprofessional store, I can't pay by card, once I sent money via bank transfer, I called MyTheresa support that according to my bank the money had been delivered, after 2 days MyTheresa cancelled my order without informing me what's the reason. I don't have ordered clothes and money as well! I do not recommend MyTheresa. I lost 49.04 CHF and products were never delivered.

I ordered a pair of jeans. I tried them on and thought they fit weird. I always go by measurements not by sizes. I know my exact measurements. Their measurements on their size chart says waist is 34.65 inches and the hips are 44.09 inches. I measured the jeans and they're in fact over a size smaller. The waist is 33 inches and the hips are 43 inches. I asked if I could exchange the pants because they made an error in their size chart. I initially trusted they had provided the correct information didn't catch the jeans were a completely different size right away. Customer service said too bad they're final sale and it's too late. Sorry but if you make an error in your measurements that is in fact your error. I didn't even want to return them I just wanted to exchange them. For almost $600 I'm not buying the larger pair. I've spent thousands of dollars with this company and it's extremely disappointing. They don't lose any income doing a simple exchange. The jeans are brand new with all tags attached and are still being sold on their website. I would've had no issue paying for shipping myself. This is the second quality control issue Ive encountered with this company. There are so many other similar e-commerce companies I just won't be returning to Mytheresa. Even Meta AI has a scathing review of this company noting their customer service, quality and customer satisfaction has significantly declined in recent years.

I have had the worst customer care experience, I have sent thousand and thousand on their site over the years they garnted me vip status which solele means free shipping, then they revoked it on a whim without explaining the criteria that qualifies you for the status. Their discretional elithistic behaviour is humuliating after spending there a fortune. Don't waste your money on this site there are plenty other with wider selection of luxury items even on a better price.

They do not honor their return policy - they say free shipping and return, but in fact that is a lie also - they charge higher prices for the same product on other sites

I had a disgusting experience with this store. We ordered a MARINE SERRE brand jumpsuit. It turned out to be literally disposable: after the first use, there were cracks and arrows from the collar. That is, we didn't even have time to wash it - it's obviously a factory defect. I contacted the brand - they confirmed the problem, but said to contact the store. Mytheresa replied that their experts concluded that we had misused the product. How? Put it on your body instead of putting it in the closet? After that, no one responds to my emails and messages anymore. I was even ready for a refund in the form of a deposit on the website, but the store begs. This is disgusting service and just disgraceful actions by a store with such an audience. I will be sharing this story until I get a refund.

Be aware, that in fact, most of the reviews are fake.
They pay people to place reviews. Fake reviews.
I was one of them. For a very short time. Until they scammed me.

19//June24

SOLD two used (but almost brand new) Gucci Bags to MyTheresa Second hand store - Vestiaire Collective, where these were valued against a multitude of close-up photos as requested and provided.

The value estimated was already low but I agreed and shipped out to Vestiaire. (Estimate was LOW compared to a competitor's offer Farfetch but wanted to use the refund on a bag available only with MyTheresa).

On receipt, they deducted another Euro 36- stating stains/blemishes which were already quite visible in the high-resolution photos originally provided for the first estimation.

This is their reply... has been found as almost compliant to the description and photos: multiple stains on the main compartment. Micro scratches on the hardware. Discreet marks on the clasp's leather parts.

Understand that I agreed to the terms that the estimation can be devalued upto 20%, but what is disgusting and deceiving is that you are not allowed to reject their 2nd evaluation even though it was confirmed via e-mail that YOU COULD, before starting the process …

14-Jun-24 – 09:41 CEST – June R wrote …
Concerning your next questions, you can of course refuse the final evaluation. So, once the item is refused, then we will return the item to you for free.

Unfortunately, I felt this was quite deceiving and a low blow from such a high-end shop for Euro 36- knowing that you are about to spend the sale value at their shop. It's not like getting a cash refund.

MyTheresa … it's the FIRST and LAST time.

Continuation on... 21/Jun/24
This SLEAZY bunch also had the nerve to come back stating I was addressing the complaint to the wrong company, where one can ONLY access the RESALE SERVICE thru the MyTheresa website and all correspondence SHOUTS out MyTheresa … how LOW can they go?

KEEP AWAY FROM MYTHERESA AS ONE DAY YOU ARE BOUND TO FEEL THE PAIN.

Mytheresa sent me a completely different item from a different brand. They messed with my $3000, my whole savings. Even after I followed all their instructions, they still didn't take the item (THE WRONG ITEM) back. They played with my hard-earned money. Now I'm not only stuck with the wrong item, but I also have a $3000 hole in my bank account. They sent me a $1000 item that I didn't even need or want. It's a total scam, scam, scam! I would never recommend ordering from this website.

I purchased a tshirt from the italian brand The Attico, the initial price was over 400€, so I was happy to find it reduced at 245€. Only that the quality of the t shirt is so low, so cheap. It doesn't look as an authenic item at all. I will send it back.

This shop is scam!I'm buy three pairs of shoes and have returned all of them next day in one box but them turned back money only for 2 items! After my calls,letters,long waiting for explaining them mailed me that them didn't find my third returned pair of shoes. I'm in shock! What to do in this situation?! I'm robbed!

The shop consistently lies to its clients, doesn't stick to given promises. Was my first time experience with this platform and it was a total waste of time, money and effort.
I made 2 orders within 2 days. First one - a dress for my daughter. Delivery from Italy to Greece said 5-7 working days. Makes sense. How long can it take? I had a few more days for it to arrive on time. The dress was supposed to be for her birthday party. However in reality it became 2 full weeks! Which means no dress for the party.
I placed another order dress for myself 36 hours later. This time I chose express delivery, promised timeline 1-3 working days. 2,5 days later the dress wasn't even sent and it's already weekend so no one would send it till Monday now despite customer support ensured me they prioritized my order for logistics department! Yeah right. I had to cancel the order now on day 3 cause it's already clear it wouldn't arrive on time as well.
I will never purchase anything from them again and don't recommend anyone do it unless you have a month to wait. Ridiculous, unacceptable service and no respect for customers.

I ordered from Mytheresa for the first time however, I received a package without the item inside (they stuffed the box with all papers). After contacting the customer service and lengthy communication, Mytheresa denied the responsibility and provided only fault and untruthful excuses. The money was taken upon placing order, but I received nothing. No refund and no help. Have reported to police about this fraudulent transaction. Big scam!Please be careful.

BOUGHT A VELVET GOWN FOR 1000 DOLLARS SHEEN WORE OFF AFTER WEARING AND SITTING FOR 1 HOUR.RETURNED IT AND HAVE PICTURES OF THE GOWN...REFUSE TO HONOR OR EVEN GIVE A CREDIT EVEN AFTER AN REPRESENTATIVE SAYS THE GOWN IS NOT MADE TO BE WORN.YOU BELIEVE THIS BULL$#*!...STOPPED THE CREDIT CARD PAYMENT

Ordered The Row Margaux bag 15. They took a while to deliver which I was ok with. When the item arrived, it was packed in a terrible state. A lot of scratch marks on the bag (they claim it was not previously returned by anyone and brand new), no stuffing in the bag and no protective covering. The Row should frankly not be selling its items to MyTheresa. I returned the bag 2 weeks ago and it has still not arrived at their facility. The staff claim all paperwork had been sent to DHL but DHL can't seem to clear the goods at destination. They were unhelpful. I would recommend ordering from other sites which pack goods better and have a smooth return / refund process.

I am not the type to leave reviews but having gone the reviews here I feel bad for Mytheresa. I have ordered about 5 times from them and had my orders delivered within a week. The last minute order I had during Christmas was delivered within 4 days. My return was processed as soon as it arrived their facility and that was within a week. As long as items are genuine and I keep getting good service I am stuck with them.

I bought a pair of Christian Louboutins and I tried them on inside my home on hardwood floors for two minutes and they didn't work with my dress. So I put them back in the box and returned them. A week later, I get an email saying they refuse to take back my return because they have been worn and they will charge me for the shoes and would send them back. I know I only tried them on for 2 minutes inside my home so it was impossible there would be any damage. I asked them to take pictures of the bottom of my shoes to show me the proof I wore them and caused damage. They never did. Instead of sending me proof of the bottom of my shoes I know I didn't wear, they emailed me saying they attached a photo of the instructions of how to take care of every shoe and the attachment was blurry and you could not see anything! Attached is what they sent me of their "instructions." They are con artists. Never shop here. I've never seen anything like it. If I could rate them in negatives, I would. Buyer beware! Once I receive the shoes I supposedly have damage on the bottom of the Christian Louboutins, I will write another review to show what they consider "damaged."

I'm confused because I ordered a killer dress from them before and it came brand new and perfect. This time I purchased a Magda Butrym belt. It arrived completely rusted and it had worn marks all over it on every side of the gold belt buckle. I'm never buying from here again because it sounds like a gamble every time.

The website clearly states orders will be shipped out within one business day at the latest after payment is received. It is day four and no one can give me an answer as to why my order hasn't been shipped. I'm going out of town next week for my birthday and their inability to honor their shipping promises means my order wouldn't arrive in time before I leave. And every customer service representative that I spoke with verified that the warehouse is not backed up, there are not too many orders, and they have no idea why it hasn't been shipped out. This company reeks of scam. Do yourself a favor and read the other bad reviews that are out there- there's plenty of them! This was my first experience with them and it was a horrible one. They have lost a customer for life.