MYTHERESA

I purchased a designer bag from this site & somehow ended up paying nearly $300 extra! There was no explanation about the xtra charge & I called the company 3x & 3 different people gave me 3 different answers! One said duty tax, one shipping & another ridiculous charge that was NOT listed as I hit the Buy button. SAs in luxury stores will tell u that u should always just go directly to the luxury website & pay NO extra to make a purchase. U can also go to NeimanMarcus, Saks or Bergdorf & pay NO shipping or other made-up charges. Look but don't buy from this place, unless u feel like getting ripped off!

Awful service this morning by this website Mytheresa.com. The female advisor called me a liar when I mentioned that I had previously been helped with the collection of my return without a label. When I told her this did happen, and she was wrong the advisor hung up the phone. Say I was being rude...what? For saying you were incorrect. What a pretentious and rude employee! For the record, I did get that help from a previous employee which was good enough for me to remember. All for the right reasons unlike your awful service! AWFUL! AWFUL! AWFUL! When I want to complain after ring once more I was told no one was available, again really poor!

I read the reviews after I purchased and I was worried… but my Sorel boots were shipped quickly and arrived from Germany to Australia within 5 days! I got them $150 cheaper than I could find anywhere, and wasn't charged any extra customs fees. I'll definitely be buying from them again!

Just completed my first order and had a great experience! After researching and seeing the negative reviews, I felt the need to share. My package arrived on time to the US two days after ordering. Nothing but good things to say, and won't hesitate to order again in the future!

I paid for an item Dior Sunglasses(an amount of 345 £) and it was not delivered according to my instructions. The website clearly stated that it will be delivered within 1 working day which never happened. The deliveries were made when I was abroad because DHL disregarded my choice of delivery time slots. I was forced to change my delivery preferences because the missed deliveries I asked for it to be left with my door man or one of my neighbors. The item was later marked as delivered but is was neither seen nor received by my neighbors or my concierge. Both mytheresa and DHL refuse to take responsibility for the missing item despite not being able to provide a photographic evidence of its delivery or location. They just keep repeating that it was delivered according to instructions. Which one? They don't know exactly!

My first purchase at this place, will sadly be my last. Beware of constant misleading advertising. And please don't expect a response from them when you enquire for further info.
For a number of months this site was advertising 2 x cup & saucer sets - I bought this as a gift, only to discover it was 1 x cup & saucer. I've since discovered I was not the only person mislead by their advertising. Screenshots clearly show what they were advertising, but once they sucker you in & get your money - it's too late.

This was my first order because the sale price of the pants was so good and they are sold out elsewhere.
The shipping was very fast; packaging was very professional. I received a tracking number immediately. I also like that the import taxes are added in so nothing to pay later.
I would definitely order again.

AVOID!
I have ordered the shoes from them and was hoping to receive a new item, not worn or dirty, however, that's exacly what I got. The tags were not there, the shoes were obviously worn a A LOT. When I contacted customer support about it, if you could call them that, they asked to privide a picture of a sticker on a sole, which ofc was missing. Apparently you cannot return the item if the damn sticker is missing. So somehow this was my fault that they shipped a faulty item and I can't do anything about it. This is completely unacceptable, I feel they resell damaged items and then go out of their way to avoid any responsibility. This is a scam, avoid it at all costs

My Theresa is a killer company and a service! Amazing selection of items, great quality pieces, branded but still you can get them for an excellent price. Which is near to impossible buying directly from the designers. I shopp at My Theresa ALL THE TIME not once did I experience something not satisfactory. They exchanged my Gucci shoes after return policy has expired. Months and months afterwards. Of course I never wore them.
Someone said "I bought YSL, they were not comfortable and My Theresa didn't want to accept return" are you serious? So why don't you buy directly from YSL and let's see what treatment you will get there after wearing the shoes.
Or that other comment "I bought Gucci sandals after a year I asked for repair. My Theresa gave me full refund but didn't 'repair' my sandals. There for they are bad company with terrible service"
You guys are really something. Bunch of quasi people with over the top entitlements. Just because you can afford pair or two of branded items per year doesn't give you the right to harass top notch companies and services.
My Theresa is not for you.

Great job My Theresa, please continue doing what you doing. I loveeee my items that are coming from you!

This company shipped me a $1,600 top. The item was never delivered and stolen from my home. It was supposed to have Fed Ex signature. However, Fed Ex never got a signature and I was told by MyTheresa that due to COVID Fed Ex didn't need signature and can just drop it off - ARE YOU SERIOUS?

2 MONTHS NOW I've tried to get my money back or a replacement. Never in my life have I thought I would have an issue like this. Please stay away from this site!

Not trustworthy
Bad service, horrible customer service
Save your self money and trouble
Avoid at all costs

Sent an item back and it sat in customs for a week. FedEx claimed They couldn't reach Mytheresa'a broker.

Then the item sat in their warehouse for a few days.

I got an email after countless calls that the refund was processed 7/9- it's 7/16 today and I don't see the refund in my bank account!

I ordered two pair of shoes and I received at least 2 updates a day, shoes came right on time down to the minute. One pair didn't fit and I followed the easy return instructions. So far so good, I'm very impressed. I hope to get my money back, per bad reviews. I tried the right foot shoe for less than 10 seconds on a carpet, didn't even take the left shoe out. I Hope it passes their strict inspection!

I received defective damage shoes from their website unfortunately, they didn't accept to return it on their cost knowing that the damage is from their side

Unreliable website, bad experience

I bought an item that had only one left in stock in my size. MYTHERESA took the money out of my account, and then informed me a few days later that the item had a "defect" (I suspect there was another reason and this excuse sounded better). I now have to wait even longer to get my money back before I can look for an alternative. Because there was no more stock I couldn't get an exchange.

If their excuse given is in fact true, it really makes no difference because their quality control process is not my concern and I shouldn't have to suffer due to its innefectiveness and their misinformation. What kind of retailer only does quality control just before the item ships? If this review is really about trusting the company, I wish I could give them 0 stars out of 5. They lied to me and failed me as a customer.

When questioned about their poor service they just copy & pasted a generic support response email to me explaining why they weren't at fault.

They literally had one job and couldn't even do that. My advice would be avoid at all costs, they aren't providing a reliable or trustworthy service.

I live in Sweden. A year ago i bought Gucci sandals through that site. A month ago a defect appeared inside the sandals and I contacted Mytheres customer service for help. My request was to correct the error that occurred and they approved my request, the product is under warranty for two years.

They wrote me in the email.
So, they wrote, as you can see: we accept your Gucci sandals for a repair service from the brand.

I was pleased with the answer because that was all I asked for. I packed my sandals and sent them.

I also put the letter with the shoes in which I explained that I was not returning the Gucci sandals but was sending them for service, as agreed.

One week after I received a mail from Mytheresa that my money had been returned and that my sandals were no longer mine.

However, they decided, without my consent, not to return my sandals to me and return the money to my account.

It was not part of the agreement nor did I indicate it in the email.

I create my own style according to the Gucci sandals I have had for a year. I could have solved the defect with the local shoemaker, but I wanted to see what they could offer me. I think they should ask me what I want to do with shoes that I bought one year ago.

It is not right for Mytheresa to break our agreement, which was written in an email and send me there decision without my consent.

I have the right to decide on the things I paid for before everyone else.

Please help me. I tried to contact them by email or phone. No one answers me and gives no explanation or apology.

I didn't ask for the money back. Money doesn't mean anything to me. I want my Gucci sandals which I sent for service. According to which I create my own style for a year.

If they were not in the process of arranging them, as they had promised, they should have informed me of it. The decision should have been up to me.

Ordered boots. Only ONE boot in box. They basically called me a LIAR. STEER CLEAR of MYT! Complained. They asked for photos. Can't easily photograph a missing boot!

I bought a pair of £1400 ysl boots. I only tried on one boot- didn't like the fit or shape of the toe. I returned the boots the next day. They responded that I had worn the boots and sent pictures of scuffed up boots. My only explanation is that they scuffed them after I returned them. They claimed to have a 4 eye inspection process before sending them out. I had 3 people in the house when I tried the boot- I had 6 eyes (besides me) who can confirm that they were unworn. But they refused to listen and refused to return the money. In fact, I'm still waiting for the boots they have scuffed up to be sent back. I'm out 1400 with nothing to show for it, waiting for boots that they most likely trashed to be sent back to me. I recently told this story to a friend who said the same thing happened to her with expensive shoes she ordered from MyTheresa. This must be how they trick people. Very upsetting and dishonest. Avoid if you might need to return.

I have bought a pair of shoes and refunded it after.
Then found out the credit card charged 1% fee on the transaction, in which normally charge to the vendor instead of customer.
Meaning that I was charged 1% payout and 1% on the refunded amount, totaling 2% of the item.
Very disappointed as other websites like net-a-porter would never charge customers on that for the same credit card.
Will never buy stuff from this website again!