MYTHERESA

I Am not the type to leave reviews but I'm highly disappointed with this website. First they've delayed the shipment then they've even stopped replying to my email to let me know what's going on and when the box will be shipped! Please note that I've paid for the shoes on 7th September and still they haven't left their facility. Very poor customer service.

The worst online shopping experience. They delivered my package to someone at my building and claimed that it is DHL fault. Bunch of thieves and cowards. Worst customer experience ever! Careless and rude.

Ordered a pair of rick owens shoes, too small, and return via Post as they requested. It's been 2 weeks since the item arrived at their warehouse, and still no refund. Multiple emails have gone unanswered, and phone calls have resulted in different messages from the person on the phone. Some say item that arrived at Swiss warehouse has to go to their German warehouse. Others promised refund by certain day, and no payment received. At this time, it appears they are not upfront and honest. Avoid ordering from Mytheresa.

They dont ship the orders! I made order like more than week ago- And still this isnt send. I going on vacation without things i want :/ thanks Mytheresa for ruin my mood. I dont have this kind of problems with any online shop!

No refund big amount in euro. No reply. The don't respond on my email. No trust. Technically website working much worse than before.

Unfortunately my experience shopping online at MyTheresa is in line with the general feedback- namely poor. Delayed shipment despite reassuring same day delivery on their app, automated and slow response, they just don't care about clients

Hi, I have great experience with Mytheresa, I actually feeling sorry for that company by seeing how many bad reviews it's got. By now I have ordered 6 items in total, no delay with delivery, no problem with return, absolutely love the way they packaged the items.
For example I had horrible experience with Cettire, when they have sent me a Balmain leather jacket instead of Balmain tweed blazer it was my first experience and of course last, I would never shop with them again, refund was 100$ less than what I paid, so I didn't even argue, I'm happy at least got the rest of money So I will keep shopping with Mytheresa and Farfetch, the sites I can trust by now.

I ordered a bag and they didn't send it, they informed me after 1 week. I don't have time to buy another one and wait. I wrote an email and they don't answer because they don't want to. Irresponsible company, I do not recommend anyone, liars. (I had ordered 2 bags for me and my friend, this is probably the reason. Actually, I was left without a bag.)

It was my first purchase. I saw the reviews after I made my purchase and became very skeptical about it. But fortunately, My Gucci shoes arrived in time, well packaged and with perfect fitting. Customer service was very helpful throughout the process as my shipment was delayed by just a day. Overall a great experience. Will be buying again.

They are selling fake Tod's, the logon on the shoes are obviously fake and different from the authentic one!

Ordered a clothing long sleeve and received a completely different style of long sleeve shirt. Did not wear it nor damage the tags.

After attempting to work out an alternative to return. Company stated they would not take back because "tags looks used"

Pathetic excuse. Highly recommend not purchasing from here

I would never ever buy from these again, customer service is diabolical I bought a coat was over a£1000 would not exchange and waited months for a winter coat to be sent back in the spring think hard before you buy from this company, in my opinion they are disgusting

This is a hit and miss business. Ordered first time no problem. Recently ordered and started to get the run around on shipping date. Numerous "sorry for the delay," ship date given is usually the day of the response. I asked to cancel the order and now there's no response. Made complaint with PayPal and no response to them. I suspect they will hold the funds for the maximum time or completely scam me for my money. This company is a complete SCAM.

I ordered several dresses for an event from this site the same day I ordered from 3 other websites. All of the other dresses were shipped and received with at least five days to spare before the event. However, it's been over a week and the shipments have been delayed twice. Now they're telling me I will not receive my order until 4 days after the event, which is two weeks from the date I ordered them. They have no expedited shipping that I can pay for, so I will have to send them back as soon as I get them. Make sure you order at least 2-2.5 weeks in advance of the date you need them. Not sure about the quality or if I even receive them at all.

First of all, I need to say that I am not paid for this review, nor do I work for the company! I am only a customer, and this is a real review of my experience with MYTHERESA! After reading all the bad reviews, I still gave them a shot due to all the good reviews... AND... Other big/ reputable companies who I dealt with before also did some things that I didn't like, and would have given them a bad review as well, so. I said why not try MYTHERESA! Maaaan am I glad that I did! Yo, they did better than a LOT of stores who I spent money with! They did so much as if they wanted me to know that they were trustworthy! First of all, I got updated emails as my package was being processed, handled and carefully shipped! Then. Yo. After I received my order (which I did take pictures of) look how they prepared it, packaged it, and shipped it! Yooo... Flawless! (Really! Look at the pictures that I uploaded! Yo, forreal! No doubt baby!) I have AB-SO-LU-TE-LY nothing bad to ever say about MYTHERESA! ONLY The best from me!

Company refused to take back a bag that I never ordered even though brand new.Someoje else ordered the item.Extremely disappointed as have no caring for customers.

This was my first and last purchase from this company! My girlfriend wanted a pair of shoes, others in Europe listed for $100 less but i was worried i would not get them on time for Christmas so i order from Mytheresa because they advertised a 2 days shipping. It took 3 weeks to get them! They withdrew the money from my account within minutes but no shoes. I try to call, wait time of 40/50 minutes. They responded to my emails 1 time saying it would take 3 days to pack it. Bunch of lies. Don't buy from this middleman, it's kind of a ponzi scheme..

Really disappointed. In november i ordered a pair of shoes and my package never came. Every day I tried to contact the company to find a solution and they told me that they would inform me. I do not recommend this particular store at all.

I made an order on 9th of December a gift for my husband and It's still not shipped! ( today is 20.12) and when I called them, they told me that it will be shipped today but I won't received it by Christmas! The service is absolutely unuseful and they just say "I`m sorry". WTF? It's far away for a luxury goods shop!

1. Promises of 2-4 day delivery is a lie.
2. No updates and an email after days saying there will be another delay
3. No email reply to my enquires - Don't expect a human reply to your email. My order was automatically cancelled just before Christmas.
4. Called the hotline and they said it will take 2.5 weeks to arrive.
5. If there is a issue with delivering then be transparent. Not promising what can't be delivered, especially during the holidays