MYTHERESA

Don't order from this company if you don't want to risk being accused of damaging / using the product if you send it back!

I wish I had read reviews before purchasing. I ordered a bag from MyTheresa. When I received it I took it out of its dust-bag and handled the bag for just a few minutes, with care. The shade of green wasn't right for me, the leather and construction didn't feel like it would hold up for many years and the bag sat awkwardly on. I put it back in its dust-bag, filled in the customs paperwork and took it back to FedEx. I actually took it back to FedEx before I even received an e-mail confirmation from MyTheresa that my package had been delivered to me (I like to send things back immediately when I can).

The return process seemed to be taking a while and so I enquired what was going on. Apparently they needed more time to inspect the returned product. The next day, today, I received an email claiming that I damaged / used the bag. This is a spurious accusation which now has me worried that they will refuse to issue my refund, especially after reading some other reviews stating that when this happened to them, the company refused to issue them a refund.

I have had a few negative experiences placing orders online, but never anything like this. I will never place an order with them again and will warn others to stay away from this company. Even if they end up issuing a refund, I would prefer to live without the added stress of being accused of damaging and using a product when I have done no such thing.

Edit: They notified me that they are issuing my refund. I provided customer feedback that I won't be making purchases from them again after being accused of mishandling their product.

They have a terrible, uncaring customer service. I bought a $1000 Balenciaga skirt and had it shipped to the US. When I returned to Australia after my short 5 day biz trip they told me I could not return the skirt as it was shipped to US and I am now in Oz. I have sent several emails, made several calls and they have told me they can help IF i pay the taxes... but this was after several attempts to get a resolution. I am now waiting for them to help me. I am stuck with an expensive item that does not fit. I foolishly assumed they would have an easy return policy given they are an online brand? I WAS WRONG and they DONT care about their customers

SO surprised at the negative reviews! I ordered two beautiful bags about a year apart from this site and both were exquisite! From Germany to Canada….
Beautifully packaged, delivered in the time frame I expected, and not one mark on them. I urge people to read descriptions carefully. Know their return policy, and check your purchases thoroughly as soon as they are delivered. Looking forward to my next purchase!

BEWARE OF THIS WEBSITE: They advertised a 17mm pendant and instead they sent a tiny 12mm pendant. They provided no instructions on returns — when I sent it back it cost $30 which they refused to refund.

Ruined my fiancés birthday. Terrible company.

They sent a defective pair of boots. Broken leather in the inside. I paid almost $900 for them. Nightmare dealing with customer service. Still I have no solution.
Terrible customer service! TERRIBLE
You will regret it!

I searched more on YouTube and their blogs and experiences with mytheresa and took a leap of faith. Their customer service was very nice and prompt. I really had no problems with customs and DHL was able to deliver to my doorstep without any hassle and problems. I ordered a Balenciaga women's track sandal fake fur which costs around 580 euros spent about 191 euros for duties and taxes. I could have ordered from the Balenciaga website but they wouldn't send it to my country (Philippines). It comes with the original box and mytheresa documents that has instructions on how to care for the shoes and how to return everything (taxes are non-refundable). I ordered these on January 27,2022 and got it on February 12,2022.

It is the right size and model. I love it! I will definitely return to get that back I've set my eyes on.

They sold Golden Goose sneakers that were clearly defective They could not find a manufacturer, s fault so have decided to return the faulty sneaker even though I never wore them. I believe Golden Goose was not the blame. Mytheresa is the villain here. Are the shoes checked if previously ordered or do they sell second hand goods for full price.

I bought a sneakers. The remark was clear that it takes 2 to 5 days to be released. After 5 days DHL sent me shipment details. I received original packaging fancy look. Done Deal. I saved 30 to 40% from the price elsewhere. Many Thank.

Buyer BEWARE. Purchased $1,690 boots and returned them within the return period. MyTheresa.com claimed that they were worn, refused to return them and sent them back to me. They sent me the attached pictures as "proof" that they were worn. They were returned just as they were received. I absolutely did not wear the boots.

Just recently purchased a Burberry bikini. Package came fast but I was disappointed that they didn't put the bikini in the original Burberry wet bag.

Also the custom fees came up to half the cost of what I bought it for.

I placed 4 orders 3 days ago, they have not been shipped yet and MyTheresa has communicated a delay after 3 days! (3 days to prepare the parcels IS already late!) mentioning that the order are still in preparation and due to the high volume of orders they received and Covid Protocols and bla bla they are late. I find this service very very poor and disappointing.
We are all affected by Covid 19 rules and protocols unfortunately. Nonetheless big companies are not allowed to transfer the burden of this on the recipient of the service (the customers).

Company actually seems ok, but very badly managed!
Don't listen about the benefits -they dont stick to them. Shame as it seemed to offer so much more but with a narciscistic manager who 'needs' to tell you about his 'life' more than help the staff you know it's a NO-GO!

I'm surprised to see how many bad reviews MyTheresa has. I've only been ordering from this site last year or so but everything came in a timely matter. All items were box to perfection. On my last order, the discount somehow didn't apply after I checked out. When I called in, the customer representative put me on hold for a bit but gladly credited my account. If you know your sizes, I would highly recommend this site! They carry a wide range of high end designers and usually have a lot of sizes available. I will definitely shop here again!

This Canadian purchased a $1400 Ralph Lauren Purple Label Cashmere Cable Sweater from MyTheresa.com. I used their very detailed sizing chart to make the appropriate choice. Problem is, their measurements were so severely off, by over 3" in every measurement, that the garment was completely unwearable. I shipped it back immediately and contacted Customer Service, asking them to cover the $50 currency exchange difference I was losing on my credit card due to their grievous error. They out rightly refused. What they did offer was a $25 voucher toward another purchase, refusing to take responsibility for their gaffe. When I told them I would have to file a chargeback with Visa to try and recoup my losses, if they didn't try and work with me, their representative, Ksenia, threatened that they would withhold my refund. Here is a cut-and-paste: "Kindly be informed, that we will not be able either to refund the amount paid for the item if you return it or ship any orders placed using your account until the chargeback is closed." Nasty, nasty, nasty people. I asked three times to speak with a supervisor. All requests were ignored.

I ordered a pair of Ganni jeans rather hesitantly because it was a size 24 and I am a 23. The website said that the pants ran a size small, so I figured I would give it a go. They came in 3 days in perfect condition and they fit perfectly. Not only were they the only website selling these pants (compared to Farfetch, Ssense, Nordstrom, etc.) that had a fit estimation and measurements, they also had by far the lowest price of all of them and the largest range of sizes. I appreciate the inclusivity and all the effort taken with the accuracy, pricing, and shipping of the item.

Please beware of site. I thought they were legit. But I'm concerned they are not. I purchased
Gucci boots from them and after a year of never wearing them I noticed that the size stamp on the inside is incorrect than the size purchased and the box. I contacted them and they were basically like oh well it's been a year. Although we trust some of these sites thinking they sell authentic items, still verify and do your due diligence. Counterfeit items is such a large market. Not to mention employees can make mistakes and maybe even steal.

They sent my package to the wrong address. They are unwilling to do anything about it. They're trying to say I entered this address incorrectly, which I did not. My correct address is the only address in my account. In fact, the address they sent it to was not even a valid one, but DHL left it at a similar address anyway. Mytheresa suggested I go over there, to a strangers house who doesn't live anywhere near me and try to recover the package. On top of that, they are rude and accusatory, not what you would expect from a luxury goods company. Now I am out thousands of dollars. STAY AWAY!

My daughter wanted a winter jacket and I found the best price on mytheresa.com. I purchased the Sat. After Thanksgiving, and it arrived in my daughter's dorm in Philly on Tu.! It was shipped from Germany via Fedex Express. None of our purchases from the US before/on Thanksgiving have arrived yet.

I wanted to write this review as when I read all the negative review, I was a bit concerned but still decided to give it a try. So I want to share our positive experience.