MYTHERESA

Return is a nightmare. Totally disappointing. So hope and pray your items fit and are of impeccable quality. I bought 2 items from this shop which came with defects. One was a Givenchy bag [scratches and marks as though they've been used] and another a Miu Miu dress [torn zipper]. They made me pay for shipping costs for purchasing the items which were both defective. The 'customer care' argued with me and quoted T's and C's inappropriately. I have never experienced this kind of customer service on any other sites. I so wanted to like this site because they appear to carry some very good selection of designer items unfortunately it turned out to be a nightmare. I'm a fashion stylist so I am definitely warning all my customers.

I recently purchased a miu miu bag and was super excited about my purchase... before it came. The bag was poorly packaged and I noted not only several loose threads in the interior lining, but also scratches on the zippers. How is this a new bag?! I'm disappointed to have paid so much for a bag that seems used and the customer care definitely doesn't provide you with a good explanation. So, I have to pay for the shipping when it's really not my fault that I have to return it ( I actually really like the style of the bag... And I would not return if the condition wasn't like this). Stay away from the site! No matter how appealing the discount or the items, it's not worth the heartbreaking moment when you open your package and it simply disappoints!

I have some experience in purchasing from mytheresa. Well, the description of the products is poor, the display of the products on the site is less than poor, no pertinent size and fit advice, unfortunately most of the items purchased I had to return! In 14 days precisely!
However, when it comes to refund you will find out 'it will take a while'. In my case it's 10th of December I was notified and still waiting for my refund... I still take a chance with them from time to time when I find a product not available elsewhere.

I read all the negative reviews after I made the purchase, and honestly I was really worried! But it turned out fine.
I order a pair of Lanvin flats (on sale!) on Sun and it arrived on Wed! I was really surprised when I received the parcel. I was worried about the size, packaging and the quality (as some of you mentioned it was worn and old) as I unwrapped the parcel. But everything was just fine. The shoes were brand new and so was the box. It even came with a really nice folder (which holds the three forms to be filled if I were to return the shoes... LOL) luckily i didn't have to return my purchase!
I'd recommend this site if you're purchasing something that you're sure of the size, colors and stuff so to avoid any possible returns.

Bought a Miu Miu dress on My Theresa and had a horrible experience from start to finish. The product page on their website listed fabric composition for three separate linings. The dress arrived and was completely unlined! They make returns a laughably difficult experience. There are two documents that just describe the process you must undertake to return something. You have to fill out forms in TRIPLICATE! Then, you're instructed to enclose documents in an envelope on the OUTSIDE of your package (which isn't very secure) and you're supposed to have the DHL person sign a copy. My DHL person refused outright to sign the document. Of course, they won't refund customs duties--which is common--but it seems that since they completely misrepresented their product, I should not be charged $125. So disingenuous. Horrible--never again.

I had never ordered from mytheresa and I was worried by some of the reviews - I normally purchase from Netaporter - but the shoes on sale at mytheresa (miu miu) were a great price and my size so I gave it a try. I have to say I was not disappointed, I received a confirmation email and dispatch notice (with tracking) item arrived in 3 working days as promised (London). Shoes were packed/boxed beautifully, correct size and invoice/returns info enclosed. Will definitely shop again!

Ridiculous poor and dishonest service. I wanted to buy a bag and used Paypal and my payment has canceled. Then I wrote them that if they didn't receive my money transfer I will repeat it. They contacted me telling that my bag came back to sale and I can buy it again. And when I tried again they just SOLD it to someone else even they saw I asked them to keep this bag for me because I was the first who purchased. I will never use mytheresa again! Shame on mytheresa.

Very disappointing. A luxury store without the high end service. If you want prompt service and to be kept informed, shop at netaporter.com. I ordered a pair of Chloe shoes. They asked for copies of my ID and credit card (not a problem, I respect verification procedures). Apparently there was some error with my card (highly unlikely, but anyway...) and they cancelled my order without informing me. I sent 2 emails enquiring about the status after I hadn't received the goods and only today received some feedback.

I purchased a Lanvin bag but it came with many big scratches all over, when I contacted customer service they said the bag is supposed to have a vintage look. When I think vintage means distressed leather, not scratches. Also there was no "vintage look" in the descriptions. The bag was returned, but they would only refund the original bag cost, not the shipping. With a hefty 69 Euro international shipping charge, you should make sure the item you want is really worth it.

I recently ordered an awesome pair of pumps from mytheresa.com but they were too big! I called Customer Care who were very helpful and understanding. I exchanged them for a smaller size which I got within a few days! I loved the fact that the delivery was so quick (only 2 days) and that I can shop in US dollars. The VAT’s already included so I didn’t have that hassle of customs charges when my package arrived. Which is great! It’s the first time I ordered from them and I was a little sceptical but everything went smoothly. They have a cool edit of top brands and some exclusive items so I’ll definitely be ordering from them again.

DO NOT SHOP AT MYTHERESA.COM. When you place the order, they do not disclose to you that if you live outside the EU you will be responsible for all duties and import fees into the US which are SUBSTANTIAL! I just got charged by DHL $220 in duty and import fees PLUS the $60 shipping fee. Although you will find that you are responsible for these charges after you get stuck with them and dig for answers on their website, they fail to disclose this information up front when you purchase the item. It's very deceptive and I hope you don't get burned liked I did!