MYTHERESA

Customer service is none existent I ordered a bag for my daughters birthday that was supposed to come in the yellow box with ribbon instead it's come rolled up in tissue paper I've had better packaged fish and chips. I rang customer service who said there nothing they can do and they can't send the packaging I ordered so basically it's tough.

I love shopping from My Theresa! They have a great collection of designer collections not normally found in stores, and great sales as well. Shipping was super fast (3 days), and the packaging was absolutely stunning - the whole unboxing experience felt very luxurious, and everything was perfect!

I ordered a Gucci shirt on Friday I live in the us and I got my order on Tuesday. It was fast product was packed amazing.

Have shopped for 5 times and decided to quit for their unprofessional practice for pandemic return shipping issue. Get ready to be the buffer for them and the shipping carriers: they would have millions of reasons to make you pay for unwanted items. Mytheresa, you can take my money.

Regards,
Ex-customer from California, USA.

I placed my order during a promotion and days later still never recieved an email confirmation. I emailed customee service and they told me that I never ordered anything and they cant do anything. I know I placed my order that day and now they will not honor the promotion. I will never order from them again.

I can't believe I ordered from this company never again. I purchased shoes worth $2100 and was forced to release my signature due to COVID. Item was suppose to be left in front of my door and guess what it was left in the mailing room and items was stollen. I'm so upset!

Disgraceful customer service with no resolution in sight
I don't even know where to begin. I ordered 2 items in early April to be delivered to Washington DC. I got shipping confirmation and tracking information which I began to follow. The shipment was due to be delivered to my home on April 9 but was put on hold on April 12. As there are many reasons for shipments "on hold" which I understand can often take up to a week, I left it for a week before I started calling mytheresa. Apparently there had been a minor mistake in the address, and R instead of an E. They asked me to rectify this which I did. No confirmation from either mytheresa or dhl confirming the update. I followed up with 2 or 3 emails to both dhl and mytheresa asking for confirmation. Neither responded. I finally called mytheresa again and she tells me there is a protocol and that they go through their customs department and that they cant contact dhl directly! I then took the initiative and called dhl myself and spoke to Maria who told me that she would update the status and that the parcel would be delivered April 28. Sure enough, the status changed but no parcel. They updated it again to April 29. No parcel. I went online today April 30 and the status is back on hold with a location of Cincinnati Ohio! This was where the parcel had been originally processed through customs. I called Dhl again! The customer service guy told me that the matter had been escalated because they can't trace it. At this point I just want my money back. I called mytheresa and told them. I spoke to a representative who told me I would need to wait for a refund until dhl had officially declared the item lost. I asked to speak to a supervisor, she put me on hold and then hung up. I called back and was given the same benign answer and then he proceeded to repeat on the phone what actions mytheresa had taken obviously to ensure they had checked all their boxes and in their own best interest. Customer is definitely not a priority. Mytheresa is efficient when you are purchasing but their follow up is the worst I have ever experienced. Not only will I never purchase from this company again, I would caution anyone to reconsider purchasing from this retailer. They way I have been treated is abominable and their communication via email to me has always been prompted by a call from me. It is NEVER self initiated or proactive. There are a lot of other luxury retail options to spend thousands of dollars that I'll be exercising in the future. Shame on you. All I want now is a return of my money and they are refusing to do this until they work out their own insurance and compensation. I am appalled and still in shock.

I was very nervous about ordering from MyTheresa as the internet had some horrid stories, as well as, some pleasant ones. I rolled the dice and ordered a C. Louboutin crossbody that was sold out on their direct website. I watched as my order was processed, packed, and shipped from Germany to the US. I placed my order on 4/15/21 and I received it 4/19/21. I could NOT be happier with my purchase. The item brand new, in original packaging, boxed with care and luxury. Maybe I was one of the lucky ones - but I will SURELY be buying from them again!

I was nervous after reading the reviews but I was not disappointed. I have placed 2 orders with MyTheresa and I haven't had any issues. Items have been packed nicely and I like that they have an eco friendly shipping option. DHL always leaves the package right outside and rings the doorbell. I purchased a Thom Browne sweater and Lanvin jeans, as well as a Valentino rockstud bag. I love their selection and I will continue to shop with MyTheresa.

Purchased 2 sweaters on sale. YSL was made of something that felt like steel wool... very pretty but extremely abrasive,,, The other sweater was ENORMOUS... it looked as though it, at one time had huge
Shoulder pads that were removed. Very strange. Arrived with no return shipping label... Customer service
Was very cold... implied that I was at fault... yet their paperwork was wrong. Four copies of one page, no
Copy of the page that would have had the prepaid label... HMMMM

Today I received a letter from a customer service person who criticized me for being impatient... SHE did
Not even have the correct order. Are they deliberately trying to sabotage to return.? Am beginning to
Wonder... HOW LONG DOES IT TAKE TO EMAIL A LABEL. These people seem incredibly disorganized.
Its coming from GERMANY, not MARS... very, very arrogant

I was not sure whether I should order from Myteresa, as I am in Canada, and the payment was in euros. I didn't really know what fees I would be charged when it would arrive in Canada. I took a risk because I really wanted these boots and spent 459 euro total with free shipping (about $730 Canadian) and only had to pay 110 dollars in duty once the shoes arrived in Canada. I received numerous emails and updates and was able to pay the duty online making the transaction super easy! The shoes came beautifully packaged and tracked. It was a flawless transaction and I saved about 700 dollars if I would have bought them in Canada. I saw the same pair of shoes at Saks for 1500:-). I will definitely use this site again! Also, shipping from Europe took literally 4 days! I am one happy customer.

Not only did MyTheresa not immediately ship my item, they delivered the WRONG item to me. I was prepard to pay for a very expensive duties and taxes upon receipt of my shipment, I do admit I was heavily shocked for paying +40% for taxes and duties alone, but I was so furious for receiving the wrong item due to their negligence.

They did not offer any concession nor was accommodating to rush sending me the replacement / correct item, they're demanding me to return the item first before they can replace my shipment with the correct one, WHICH WILL INCUR ADDITIONAL TAXES AND DUTIES for the second shipment on top of the first one I paid for the wrong merchandise.

They take so long to respond and so inconsiderate! I WILL NEVER BUY FROM THEM AGAIN!

On the 11th inst. I posted a negative review of Mytheresa which the company immediately responded to and offered to take back the dress and refund me accordingly.

Part of their terms and conditions was that I use their courier which happens to be UPS. It really should have been the responsibility of Mytheresa to contact them to make the arrangements as they are their customer, however, I arranged for a driver to pick up the parcel on three different occasions, and each time, UPS failed to show up or even have the decency to contact me.

I then contacted Mytheresa to inform them of this and they said they would arrange for a UPS driver to pick it up, however, I never received a follow up email with further details. After the five days had passed I email them again and they replied telling me that a driver had been arranged to pick it up last Friday. The company never emailed me to inform me of this, and needless to say, the driver never showed up or got in contact with me.

I would also like to add that several of my emails have been ignored by this company and the only time they have responded to me is when I threaten to add to my negative reviews.

I would advise anyone contemplating purchasing something from this company to think twice as my experience as been extremely disappointing and tiresome.

Avoid Avoid Avoid.
I bought a Roger Vivier shoes, lost by DHL during delivery, Mytheresa had bad customer service, irresponsible by not following up the matter + being a liar when they said DHL cannot do anything, so do them. The fact that when i tried to contact DHL by myself, there was no history of complaint/investigation ever made by Mytheresa.
€440 + express Signatured international shipping cost ALL GONE FOR NOTHING!

Via FB zag ik dat een aantal items bij Mytheresa in promo stonden nl. 30% korting. Ik bestelde twee items met 30% korting. Op het einde van de bestelling bleek de korting verdwenen te zijn. Is trouwens niet de eerste keer dat ik problemen heb met kortingen op deze site.
Ik mailde Mytheresa en kreeg als antwoord dat de promo enkel geldt voor Duitsland en Oostenrijk... Als het op mijn FB komt in België en daar staat nergens te lezen dat de promo niet geldt voor België, is dat gewoon misleiding. In het begin van plaatsen van mijn bestelling werd er wel 30% in mindering gebracht, op einde was de korting verdwenen.