MYTHERESA

Lately the service rendered by the Mytheresa Team is really AWFUL, HORRIBLE AND UNACCEPTABLE!

What happens is, I will order something and they will take around 2 months to dispatch. I have to follow up (by email every other day) and everytime I email them, the email will drop into their "enquiry" box and they will send the standard email "thank you for your email... we are dealing with high volume of emails and orders. We will revert to you soon" and they will take another 7 days to reply to my email! So all in, they will take around 2 months to dispatch.
A few months ago, something very strange happened. They asked this Italian girl to be my "Personal Shopper Agent" and she pretended to help to expedite my order; instead of the usual 2 months to dispatch she was able to dispatch within 5 days! WOW...
After that, when I wanted to purchase another item, she kept asking for my credit card number. I refused to give it. She then stopped answering my enquiries. THen anotherAsian guy took over. He was not as bad as the Italian girl. At least he did not keep asking for my credit card. But anyway after two weeks, even the Asian guy refused to help to expedite my order.

I ORDERED A GUCCI TOP LAST SUNDAY. AM STILL CHASING THEM TO DISPATCH! THEY JUST IGNORE MY EMAILS. THE ASIAN GUY IGNORES MY EMAILS AND MY TEXTS. I PAID $1400 FOR THE TOP!

SO THOSE OF YOU OUT THERE! BE CAREFUL... BEST YOU GO TO ANOTHER MERCHANT

If I could give them minus stars I would. I had an issue with an item, a Stella McCartney bag which broke after being used less than 10 times. I sent it back to them as directed, then nothing. 3 weeks went by, all emails unanswered. I checked with DHL (not a straightforward process) and they confirmed the bag had been delivered to them. Only after taking to social media asking them to reply to my emails did I recieve a reply from them. There was nothing wrong with the bag and they were sending it back. If I wanted I could take it up with Stella McCartney. I asked for more information and they confirmed they had rejected my claim on August 3rd. They only bothered to tell me this on August 22nd, and not replied to any of my emails I had sent them in the meantime. They wouldn't tell me what tests they had conducted on the bag or give me any details on how to take the issue further with Stella McCartney. They have not apologised for the delay in contacting or explained why there was such a delay. They have not treated me as a customer, they have treated me like something stuck to the bottom of their shoe.

First exprience was very bad.
Ordered several other items since and their service improved considerably.
Good and reliable so far.

It has been 6 weeks since the order was voided. I've had so many back and forths through email with this company and they tried quoting their terms of service to delay the refund. Unfortunately for them, their term of service actually qualifies me for an immediate refund. At that point, they just kept asking for me to "keep waiting patiently"

I do not recommend this to anyone. My order totaled $2000. They have no right to this money. TERRIBLE TERRIBLE EXPERIENCE. This is one of the WORST high-end fashion e-commerce site. For your information, I voided the order because the items I ordered (Italian brands) were shipped from china and they asked me for my SSN for "import" reasons. Never have I ever ran into this before. And why are my authentic Italian brand products coming from China? I'd be surprised if the brand itself allowed for direct from manufacturer orders from a 3rd party retail site like mytheresa.

BE CAREFUL. If you do decide to try them out, consider your money lost forever. You will never get a refund

I recently bought some items including a pair of jeans in the sale, which even after sales was still a lot of money. I paid £10 for shipping, and literally not long after when my order arrived, they offered another sales tactic of: "Free shipping and a further 20% discount." Their sales offers misleads customers into thinking it is the final price and that the free shipping offer has ended, THEN within a day or two they offer another new promotion! Now that wouldn't annoy customers would it?!

When asked if they would refund the difference of the 20% which is £35, they said no. I would have to return the items for a refund and reorder them. Bear in mind I am ordering from abroad. Frankly it makes no sense for a customer to do that - Firstly, for the cost to them of re-shipping it, let alone, environmentally how that impacts the environment of shipping it back and forth abroad, then re-shipping it again for no reason, just for the sake of the difference of £35.

Revolve have a no fuss policy of refunding the difference, and match pricing, even when items are further reduced on their site or others. They don't chop and change their free shipping and discounts a few days later, which inevitably annoys customers. The packing is excellent but the lack of goodwill and sales tactics has left me wanting to shop elsewhere instead.

Purchased an item. It started to discolor so they told me to send pics then eventually send it to them. I did it got to the warehouse and after saying they could to anything about it they would send it back. Guess what for 2 weeks they withheld that my item got lost in the warehouse. I have never in my life heard such, still in shock. I ended up calling they have in mind most of the contact was via email. Before the call they told me to confirm
My shipping address back which i did. Not telling me that they were looking for my item due to it getting lost at the warehouse. They ended up refunding me and I actually recieved 10 less when THEY were at fault. Im still extremly pissed and shocked. Worst customer service i have ever encountered. 2 months of emailing and I still ended up super disapointed. I bought an item pid for it. It never came back and I ended up giving them free money, seriously?!

I have received 2 damaged shoes from my Theresa and since then for almost 4 months I have been following up on the refund. 94 email correspondence and NOTHING YET. Not even acknowledging my emails. They insist on sending the item back on my expense, which is not logical given it's damaged and is not worth the 50 dollars for courier for it to be sent back as it's damaged and cannot be reused or sold! Mytherssa are refusing to handle the courier charges! 3 months and this hasn't been resolved yet!
Seems like I need to get to court on this

This company is a fraud... they stole $192.52 out of my account for a return! I sent them a return, and apparently their shipping account is invalid so FedEx charged me for the shipping. I have a fedex business account, so they took the money out automatically! I am in the US and the return shipped to Belgium. I tried calling them 3 times and they hung up and acted like they couldn't hear me. FRAUD! STAY AWAY from this company! Their returns are advertised as free! Be careful with these so-called good reviews they may be fraudulent as well. Not a returnable company at all!

Ordered some Gucci trainers
Ordered some Gucci trainers. Myteresa said they were delivered and signed for but not by me as I was away in the date they say they delivered. I've sent my boarding pass which show the exact dates of my break away. They stolen my money and I'm a world where there are so many reputable High end shopping sites is never use again. Net-a-Porter, Farfetch, Selfridges to name but a few. They all have same items. Be ware. They've taken £530 and basically stolen it despite my proof the delivery man didn't deliver