MYTHERESA

DONOT TRUST THIS COMPANY!

I used this website several times and it was every time great.

But this time it was different.

I ordered 2 burberry wallets and I got only one.
I wrote them and ask to send the other one or refund.

Oder number is eu*******

But they do not accept their mistake and they do not take thier responsible.

They wrote just that they had shipped both two items.

Now I lost 272 euros and no item in Hand.
This is my worst experiense ever.

DO NOT BUY FROM THIS COMPANY!
THEY TAKE MONEY AND THEY DONT ACCEPT THIER MISTAKE!
YOU COULD LOOSE YOUR MONEY!

Hello! I am a customer of Mytheresa since 2016 and I think I'm pretty satisfied with their services.

Their items posted on the site looks exactly the same as the real product, colors are precise; and one thing i like the most is there is always a photo with the model carrying the product. This way you can determine the sizes of the item more accurately and visualized how will the item looks like when it is on a human body.

Mytheresa have the prettiest packaging, all items are handwrapped nicely by their staff. I'm their Asia customer and all my transactions went smoothly, delivery was fast (item delivered within 3 days after the transaction); and arrived prompty. Most importantly the goods are in perfect condition.

I have also tried shopping in other sites such as - FF and NAP but i do experienced some issues with them so Mytheresa is by far my favourite shopping site. Thank you!

I was a god customer of Mytheresa.com. Last year I spent over 3,000 pounds in this online retailer. Two weeks ago I bought J Brand jeans. I have 5 pairs of this brand jeans at home and funny, the pair which arrived and it was my usual size, was too small. They exchanged it for a bigger size. I received the jeans last week. After I wore them for an hour, the stitches ripped apart. This was actually few hours after delivery. I didn't know there is a problem as such and I took the tags off. The next day I sent them back, this was before 24 hours after I received them. I just received the customer service letter that they will not accept this. They are refusing to inspect the material, or to contact the brand. In the mean time I found out from the local high street store which also stocks J Brand, that there is a manufacturing mistake with this particular style, which also comes in irregular sizing. They got several returns which they already accepted in this store. I reminded Mytheresa.com customer service, that they are in breach with several EU trade standard laws, but they don't care! I am very disappointed, I think they have very good buyers. In March I just bought pair of Gucci's which were completely sold in UK by Net-a-porter, also they usually get things in stock before Matchesfashion.com. Now I have to contact my credit card company and start the dispute; also I will contact the Trade standard office of UK! So my advice-be careful before you buy something from them! The customer care team, does not represent customer rights!

I've ordered from this company just once, but the transaction went smoothly and I am pleased with my purchase. My Isabel Marant coat was shipped from Germany to the US. It shipped quickly and arrived promptly, and was beautifully presented in a pretty yellow box nice enough to keep for storing clothing. The DHL courier did something truly stupid when my box was delivered, but that is a problem with DHL, not this company. I will order from them again.

I bought a pair of Alexander McQueen trainers from here and the logo peeled off after wearing them for around 4 hours. I was advised to send them back once they had received them I got an email to say they may fix them and could take up to 8 weeks even tho I had asked for a refund. They said they would keep me up to date. I never received any communication so called them numerous times for the advisors to tell me they didn't no what was going on they would get someone else to call me back, I never received a call back this happened 4 times. After 8 weeks I was very angry that I still had heard nothing I called them again to be told they had not received them from myself in the first place After telling them I had confirmation they had received them 8 weeks ago they miraculously found them and again someone else wud get back to me. I demanded to speak to a manager to be told no call back in a week and they mite let me speak to a manager so to cut along story short and numerous phone calls later it took 9 1/2 weeks to receive my refund. Customer service was shocking every time I called they didn't no what was going on at all, I would never buy from this company ever again the stress they caused is a disgrace.

I bought a bag in mid December but i still have not received it now. They use UPS for delivery, however the tracking number shows a wrong address and the parcel was signed by a random guy. I claimed this back to mytheresa and have been waiting for ages for an answer. The latest update is that they asked me to contact UPS myself and they are out of it now. I am their customer and i spent 600euro for the the bag. It's really frustrating and unacceptable. Do Not buy from them!

Don't be afraid of the bad reviews!
Hi everyone! I ordered with MyTheresa 27/01/2019 and my order came in 2 Days later! I live in Belgium and i ordered an off-white belt, which was sold out everywhere. After I bought it, i read the reviews... everyone was saying the company was a scam! But now i know that's not true! My package arrived 2 days after i ordered it, and it had a very Nice packaging! DON'T BE SCARED BY THE COMMENTS! IT'S VERY GOOD! :)) love, Dorine

I have ordered a Givenchy medium and I sent an email after 5 days of purchase as I have not received any tracking ID since the day of purchase.
However I received an email which they need my 6 digits bank security code for their payment verification as I have used a credit card to purchase on their website which I am never use it on their website before.

After provide the 6 digits security code ( which will invalid during the purchase so I think it's ok to reveal for them as they told me if I do not provide for verification and it won't goes to shipment.), but then I call to my bank to clarify whether it is secured to provide a invalid' code which the code only valid during the payment which will received like an OTP through message.

Later then I sent an email in regards of my question to Mytheresa hope that they could help on the doubts which it is secured under data protection ( which is simple question and not sarcastic kind)

However then in the late evening on the same day after the second email that I replied to them, I have received an email which said that my order has been cancelled by them but due to verification has failed.

I called up the customer care and brought up my doubt which how does the verification could failed which the code is provided by the bank?
So she replied I can always call up the bank and ask because they have already cancelled my order and she can see I have sent email to ask about the code.

It is kind disappointed which I have patiently waited for at least the 6 day from the purchase.

In conclusion, I asked whether is it my fault to reveal the code and is my bank's fault to provide a valid code but caused their verification failed so that I could not purchase.

Anyway, although it is a bad experience which my order had been cancelled but it is not due to out of stock. It is because they could not answer the question and they don't want it too.

I have not encountered which I am always purchase everything through online. If I could have purchase from online I would not wanted to go for shopping trip.

But sad to say so, in a logic sense, I am disappointed with the reason from there. I am also regret which i did recommended my surrounding people may go through mytheresa to purchase their goods.

Hence, Thanks for having me to have this experience with mytheresa. I would not purchase since they are having worldwide customers which love to buy from them and I can understand they do not need a buyer like me which could brought question to them.

I just want to laugh at whatever had happened, which it is my first time experience to encounter this.

Thanks guys for letting me have a review here. Just share with my experience.

I purchased the shoe from mytheresa for the first time. First of all the product was on a further markdown on Black Friday, and the site was super buggy and it didn't allow me to checkout the product, and after Black Friday deal was done, the site started to work again (and of course the further markdown deal was gone). So I called customer service and they said too bad they cannot provide any deals. So I was very disappointed, however because it was still cheaper than other online shops, I go ahead and purchased it. But guess what, due to the poor paper work, the product got stuck in custom and I received my product super late. And plus when I checked the shoe! It was a worn product. It had scratches on the heel and the slingback had threads coming off. It is my first time purchasing a product on mytheresa and I will never use this shop again.

I was extremely hesitant to purchase anything from this page after all the bad reviews. Nonetheless, after reading some positive reviews from buyers in the US, I decided to give the website a try because a) the purse I was looking for was not available at the stores in the city I was in and b) the price was cheaper than the in store options. Honestly, I was so relieved with the service. Not only did I receive my order (D&G purse) in pristine condition but the package arrived EXACTLY on time (UPS shipping option). I placed the order on a Sunday and received the item by 10:30 a.m. that Tuesday (not even two whole days). I would definitely recommend this website.