MudifyReviews 430

I am not a suspension expert. I was looking to upgrade the suspension on my 2007 FJ Cruiser. While searching online it was confusing to understand what I needed to do a proper suspension change over. Mudify was the only company that I found that would answer a phone call and discuss what I was looking for. They took the time to understand what I wanted to do. They even had me send pictures of my setup so they could recommend the right parts. The parts I received fit and gave me the lift I was looking for. The struts were pre-assembled, so I didn't have try and compress the coils. Mudify's staff is very friendly and knowledgeable to work with. I would recommend them to everyone.

I first started checking it out on their website on my own, but a few weeks later I decided to call to confirm some questions I had, and honestly, their customer service was excellent. The attention and treatment were great. Both people are from Venezuela, and they were the best at assisting me.

Was confirmed item was availabe in 'black." then next day, told no, we don't have them in black really? After you confirmed they were in black... but told they can be painted to black. Then, informed AFTER shipment, to paint them would require professional job. Was never told there was a remote possiblity this would require a professional stripping and powder coating, which cost just as much as the coil springs themselves! What a bunch of horrible people to do that to me. Capt- US Navy

Even though I bought the package protection plan. I'm Still missing parts after more than 10 days being delivered. I contacted by phone and emailed, no answers yet.

I called in several times with numerous questions and the team was very helpful and offered great advice. The front shock and coil assembly was very well priced and worth it 10x over. I was very happy with the overall purchase experience. The parts arrived fairly quickly. My only minor complaint was the top of one front shock poked through the shipping box and could have been damaged. Better packaging would be my only suggestion.

The shipping experience for most of my components was good. However, my front coil over shocks and springs came nearly a month and a half after I ordered them with their free assembly option, and when they did arrive, the preload settings on each one were different and not set correctly for my vehicle. Having assumed that they were both set to the correct preload setting before installing them. I drove my vehicle in a relatively unsafe condition for a few weeks before being able to diagnose the issue and then spending quite a bit of money and time to fix it. I'm hoping that this is just a one off experience and that this isn't a repeat issue with this retailer. I was really hoping that they would have better customer support as well. The other components in my suspension kit came as advertised though.

Easy process, clear communication and everything arrived on time. Highly recommend!

You sent the wrong control arms. The onus was then immediately placed on me to send them back before you would proceed with the rest of my order. I offered to outright buy new, correct control arms (and return the wrong ones you sent later) so that I didn't totally miss my state inspection window. I received no response. Based on poor communication, no consideration for consumer relations, and ever shifting timelines, I have missed no less than three garage appointments (all based on your timelines) and my only daily driver is outside inspection and undriveable. When spending 3,000 dollars, this is unacceptable. On top of this, I STILL have not received my shocks and springs. At every turn and throughout every interaction with mudify, I have not only been beyond disappointed, but forced to adapt and experience hardship amidst imposed by your firm's failures. I was intent on purchasing wheels and tires from Mudify next, while remaining a continuing customer. Receiving no flexibility or consideration when an individual makes a large purchase is just folly. I won't be returning.

I had multiple emails detailing my vehicle and the equipment on it. I was then given the recommendation to purchase an Old Man Emu kit that based on my vehicle having an ARB front bumper with Warn M8000 winch and steel cable, rock sliders, Prinsu Roof Rack, CBI rear swing out bumper with spare tire. I was told the rear lift springs should be the medium duty however once installed there's a noticeable sag to the rear of my 4Runner. I chose this option based on your company's recommendation off of the information I provided which is detailed above. Now I'll have to pay to have new springs and pay for installation so I'm very frustrated.

Only issue is had wat struts too a few weeks to arrive. I emailed muddify asking when we're they going to ship.Recieved reply later in the day, they didn't have the parts to build, was told they would be out of shop in 2 days.They were in the mail on day 2, This is not a complaint, I was in no hurry, some communication on their end would be nice.

Humm front sway bar hits the bottom spring on front shocks and it is 2" lower in front than the back.? I've had OME before and loved em... not sure about this one?
Got 2' lift (not leveling kit)

Received all the parts in adequatetime. One piece had a slight defect but contacted mudify and they helped me right away! Definitely a great experience. Will be doing business with them more often!