ModivcareReviews 141

FROM 10/1/2023 TO 2/9/2024 I HAVE 10 RIDES THAT JUST PLAIN DID NOT SHOW UP! I HAVE CALLED THEM AND THEY JUST MAKE UP ONE EXCUSE AFTER ANOTHER. THEY WILL SAY YOUR RIDE WAS WITH ONE COMPANY, HOWEVER WHEN YOU CALL THAT COMPANY, THEY SAY THEY DO NOT HAVE YOU ON THEIR SCHEDULE. PERHAPS THAT IS WHY MOST OF THE TIME MODIVCARE WILL NOT GIVE YOU A PHONE NUMBER YOU HAVE TO FIND IT YOURSELF

I told them multiple times that this is for a surgery and they not only managed to send someone that was an hr away BUT they also screwed up the destination I was going to and put someone else's, so that made the driver almost 2 hrs late, and not only THAT, but I won't know if my daughter is still getting surgery until I get there.

Everything about this company's services is designed to fail. They purport to manage medical transport driver reimbursement but in fact they postpone, delay and deny payments even after acknowledging that all paperwork has been received in good order. Their reps have endless excuses for delayed reimbursements, culminating in "There was a processing delay even though we have your paperwork so you need to resubmit the claim under our rules."

If you are a patient that claims mileage I strongly suggest you find a family member or a friend to take you because Modivcare is constantly changing the rules about paying your claims and leaves people stuck without getting reimbursed for their mileage so they can use it to get to appointments. This company is disgusting disrespectful and most importantly should be shut down and bought out. Again don't count on claims being paid within the promised time frame because they always lie to you

This company is a total fraud. Humana has contracted rideshare services through them, and they have yet to come pick me up for any of my appointment. I've had quite a few since January, many of which are related to significant cardiovascular events. Because of our visual impairment, I do not have Access to their services because I "don't have a driver." Avoid them like the plague.

Waiting up to 10 hours for rides on a regular basis. Wrong addresses entered on a regular basis.
Med transport cars regularly are no show no call.
The result... Missed appts.
Missed procedures. Missed treatments. Stuck for hours with no food, water, medication in extreme weather conditions with nowhere to shelter.
Modivcare has never fixed the issues. Corporate has never responded to written correspondence or phone calls.
Major news stations blew the whistle on this company in Florida. (Look it up). They also had 3 whistle blower employees in the Midwest report fraudulent billing totaling 3.8 million dollars in a period of many years.
"WHAT TO DO"
IVE BEEN RESEARCHING FOR TWO YEARS. THE FOLLOWING ARE AGENCIES YOU SHOULD REPORT TO.
1. your state senator
2. Your congressman
3 your attorney generals office, dept of consumer protection.
4. Medicaid, Medicare fraud and waste.
5. State dept of social services
6. State dept of transportation
7. Major news networks.
If everyone did this
8 your insurance company. Every time.
9. Modivcare Everytime.
If everyone does this, they will be forced to fix their problems at some point.
The biggest concern is how any peoples health worsened by waiting for care or may have died from missing dialysis etc. Procedures being delayed etc.
This company needs to be audited.

Modivcare has the worse customer service ever! If you ever request to speak to a supervisor the hold time is unimaginable, seriously! You will hold for an hour, they'll then put a team lead on the phone. You'll have to stand firm and ask for a supervisor again! Only to hold for another hour. I cant believe this company treats clients this way! I had a disrespectful agent by the name of Sansia in Florida book my reservation. She didn't seem to care either about the phone call being recorded. The app has a lot of issues. So you're forced to call in and speak to an agent. The drivers arent so bad its the agents working within the company. It comes off as if there aren't consequences for agents to behave disrespectfully, so a lot of them do it freely. It's just an overall low graded company to do business with!

My mother is having a really rough time to even try to get a ride scheduled for her appointments because the AI system does not even
Give the person time to either answer properly and it wastes no time cutting off the person using the vocal commands.

And when you try to arrange for another appointment immediately afterwards, it cancels the previous appointment! That is so frustrating,
Not just to myself (after filling in the information), but also to my mother who needed that appointment!

Whoever came up with that app needs to scrap it, pronto! And the BBB reviews cannot deny that ModivCare has been dropping the ball...A LOT.

I am writing this right now waiting for transportation. I am in tears I hate united health care and movicare. I just came out of dialysis and I supposed to have a 10:30 pickup and somebody on their end put in as a will call. I call to tell them I am ready and they tell me transportation has up to a hour to pick me up and I explain how I just came out dialysis and I don't have 45 mins to wait and also I have to be at my son's school. I really hate this company so much. I feel like this company is bad for my health. They have me late for my dialysis treatments. I hate united health care insurance. It's not a good insurance please don't get united Healthcare because then you will have to deal with unreliable transportation. And the rep Myra was no help I asked if she could send me a cab. She was like I can't do that. I hate movicare! I HATE UNITED HEALTHCARE! I HATE MOVICARE! AND IM STILL WAITING FOR TRANSPORTATION SO I CAN GET HOME. I HATE THIS WITH MY HEART AND SOUL! I AM DROPPING UNITED HEALTHCARE THEY ARE BAD FOR MY HEALTH! AND MOVICARE IS THE WORST COMPANY EVER AND THEY SHOULD NOT EXIST. I didn't even want to give 1 star they deserve NO STARS!

English is not the not the native tongue of most of the ModivCare office dispatchers. Very frustrating! Had to continue asking "what did you say' or "I don't understand". The agents all have a script that they read from and they did not deviate from it. I had a medical procedure with my gastroenteritis that required that the driver wait while the procedure was performed. I talked to five different agents for over 2 1/2 hours and the exact same verbiage was used. During this incident I had a customer service representative from Humana on the line with me. They even had the same issue. On the fifth call, after hearing the same script I asked to speaker to her supervisor. She said that the supervisor was on the line. I asked again to speak to the supervisor, she put me on hold for twenty minutes then I and the Humana representative were disconnected. I waited thinking that she would call me back since my number is in their system. It did not happen. I am now prompted to start looking for another carrier. I really wish I could give them a third of a star rating!

I tried five times to schedule pickups for two medical appointments next week. The automated system is almost impossible to navigate. Their app is a joke, I tried many times to set it up, and it kept reverting me back to reentering my insurance ID number. All of this frustration with this company caused me to look at the reviews. And thank heaven I did. This whole thing must be very frustrating of someone older than me. I will not be using this service and would have given them a zero if I could have and I have never used them.

Everything is unreliable about this company. Hate them. I'm always have to end up driving my father to his appointments bc they are super late and send wrong vehicles that aren't equipped for my father to ride in.

They schedule appointments then the night before they cancel or yet push out your pic up time then your late to your appointment. I can see ten or twenty minutes but an hour and a half! That's ridiculous. Especially since it's a dialysis chair time so not except able. Not once or twice it's an ongoing issue. What's wrong with these people. Now he's stranded at dialysis since they cancelled his ride home. Why are they able to just cancel a ride. The patients sits in the lobby waiting since no one bothers to tell them it's cancelled. I just love how the pass the buck blaming this one or that and not taking responsibility for there mistakes. I'd give them ten thumbs down

Always late, come to pick you up three hours after appointment. They waste your time instead of hiring more drivers. The customer doesn't matter to them. Stinky and filthy vehicles with weird creepers driving them. I have been hit on by drivers, made to ride with trash bags of trash for whole ride and dude wouldn't let me roll down the windows. Bunch of incompetent people.

This company must be shut down from government, I loose several appointments because they send authorization request the day before the trip, all the time they keep lying about the trip, a lot of incompetent person.

The customer service representatives are completely disgusting, rude and unbearable. This place should be shut down and closed forever. They don't even clean the inside of the rides. They are very uncommunicative and they screw up appointments. I highly recommend nobody ever uses this company. They're very very disgusting and rude.

I have dealted with Modivcare 3 separate times and 2 times they screwed up my appointments with my Orthopedic doctor! I will NEVER deal with them again!