ModivcareReviews 141

My sister is going thru Humana Medical Medicare to get transportation to Needed Dr. appts. In the last 4 appts made, modivcare never showed up to pick her up…. Called and lied when they said they were 5 min away, and never returned her phone calls. My sister had to cancel 4 dr. Appts because they NEVER SHOWED UP AND NEVER CALLED HER TO SAY THEY WERE NOT GOING TO PICK HER UP! She is scheduled for knee surgery and now has to make other arrangements for this situation! The company is incompetent and thoughtless, and they have no care about their responsibilities as a transportation company. DO NOT GIVE THEM YOUR BUSINESS!,

ALWAYS late picking/ dropping off my Blind brother.
Always taking him out of his way before taking him home after being over an hour late already, just to go get another client.
ONE OF THE WORST COMPANY EVER!

My driver quit because whenever he would get reimbursed for mileage, the miles were always less than they should be. The people in claims handling reimbursement were so inept, rude and cruel to him that he QUIT driving me. He told me even when he would deal with management over the mile shortage, they were cruel and would treat him badly including blowing him off. Why would you do something like that to someone helping the disabled and saving the government money? It does not make sense...unless you look at the fact that they probably work from home, get a salary, and don't give a hoot about the disabled. He said it wasn't worth it to drive me, so I lost a friend and a driver. I do not know what I am going to do. Modivcare should not have CARE in their name. They are actually worse than Logisticare was.

This is by far the worst place I've ever dealt with in my lifetime of 65 years. This business needs to be shut down. How can they continue to operate with all the negativity from all the people that needs this service. Hate to even have to call them cause you just know whatever you say to them it will be messed up. HATE THIS PLACE!

Dear Fellow Patients & ModivCare Board Members,

I am writing to express my frustration with the services provided by Modivcare Virginia Transportation. As someone who depends on this service to get to my medical appointments, I, like so many dissatisfied patients, have had multiple negative experiences with this company.

These include canceled rides, difficulty reaching customer service, long wait times, rude representatives, being stranded for more than 4 hours multiple times, and being lied to about ride activation after waiting 45 mins. Careless and negligent booking of appointments is also a major issue.

It is clear that this is a systemic problem that needs to be addressed by those at top. Therefore, I encourage all patients with similar problems to reach out to the Modivcare's Board members, President of Modivcare Ilias Simpson, CEO L. Heath Sampson, CCO Jody Kepler, and Vice President Jonathan B. Bush. You can find their information on the Modivcare website (https://www.modivcare.com/company/leadership) or on LinkedIn if you can't find their contact information.

I encourage you to also reach out to BBB, your insurance company and your local government regarding your complaints, as they have contracted Modivcare to provide quality needed services to the community.

We cannot rely on complaining to the supervisor or manager of the local Modivcare offices, as this is an in-house issue. We must take our complaints to the top of the chain, to the people who have the POWER to make the much-needed changes.

If any board member of Modivcare is reading this, I would like to respectfully request that you take our complaints seriously. The attention and intervention of the board are needed by the community you serve. People's lives are at risk if no action is taken to reform your local Modivcare offices responsible for serving those in need.

Sincerely,
A Dissatisfied Patient

Got confirmation number, wrote down and info was repeated to me. When I expected ride. I did not get text confirmation so, I called and was told there was no reservation. Asked to speak to manager or supervisor and was ignored. Not happy.

I called this morning and they said I didn't have a ride for my appointment when it's said that they were going to come get me at 12:50 and said sorry we don't have a ride and so I had to cancel my appointment. YOU WOULD THINK THEY WOULD HAVE CALLED TO LET ME KNOW BUT NO, THEY ARE UNRELIABLE.

For the past 6 weeks I've scheduled 3 -5 different appointments with transportation through modivcare and have only been to one and that was 6 weeks ago they have cancelled my ride everytime less than 12 he's from my appointment the MRI and x-ray appointment 4 cancelation to where they refuse to schedule me another appointment the pain doctor says if I cancel again I can never come back I only had this doctor a month and he is already giving up on me usually the no shows limit is lifetime limitnot withmodi care I'm too ashamed to call any of them back and I feel it's because of erace if you are not black or talk like you black they don't acknowledge you 6 weeks of scheduling and not onepick up I will never use again and am waiting on a lawyer to call me or a class action which ever comes first

Horrid company! Completely unreliable and uncaring. I'm disabled and they've left me stranded four times now. I have registered multiple complaints to no avail. Do not use MODIVCARE! They will not pick you up on time—or at all, and they will cause you nothing but stress, money, time, and general upset. Run far away from ModivCare!

I scheduled my rides everyday because I have to go to Ceres every day to get my medicine. My car is not working properly so I am having to use Uber drivers to pick me up. I'm always getting texts saying that my lift driver is here, but they aren't, and they usually never come. The only driver that came was 1 in 3 weeks. (Mind you I changed my location to the right spot where the Uber drivers were supposed to pick me up at). Even when I changed it to the right location, they never came.

I don't typically leave a review esp. A negative one. However, we have experienced the most disappointing and awful experience consistently with this company's services. They are making a negative impact on patients and the senior population who need help the most. Stay away from this vendor if you have any medical transportation needs.

This company is supposed to provide transportation through my insurance, United Health Care. On two occasions I have called and made arrangements for transportation and on both occasions there was no driver to pick me up for my physician appointments.

Husband Karl is paralyzed, in a wheelchair. Each time we requested roundtrip transport to a urology appointment in a medical building 12 miles away. The reservation was made four days in advance each time. Husband has a serious urinary tract infection.
First time, they sent a taxi sedan with no wheelchair access. I had to cancel the appointment and wait 3 weeks to get another.
Second time, no vehicle of any kind showed up. Again I had to cancel the appointment and wait 3 weeks to get another.
Third time, I started phoning at the scheduled 12:30 pickup time and every 15 minutes after that, asking, "Where is the transport van?" Each rep said, 'We're working on it."
I was determined to keep this appointment. The urologist's office said to bring him in any time before 4:30 p.m. and the doctor would see him. A van arrived at 2:45. After the appointment, I called MOVIDCARE at 4:45 p.m. for the return trip home. Each rep assured us that a wheelchair access van would be there "soon." I called every 15 minutes asking, "Where is the transport van?" The rep said, 'We're working on it."
They closed the medical building at 7 p.m. If a kindly security guard hadn't allowed us to wait indoors, in the lobby, we would have been at great personal risk waiting outside on the street at night in a dicey area of Los Angeles. Between calls every 15 minutes, I searched the Internet for other companies providing wheelchair vans. Impossible without advance reservations. Some had gone out of business. Finally at 10 p.m. it was clear that no vehicle was ever coming. I called a friend who had a large Kia Sorrento that could accommodate Karl's wheelchair in the back and him in the passenger seat. It was difficult loading Karl into the car but the three of us managed it. I took an Uber home.
We had been left stranded for over FIVE HOURS.
MOVIDCARE had four days to arrange transport. All they do is hand off the responsibility to a taxi company. If that company drops the ball, too bad for you. There's no apology, no accountability. They are content to collect money from your insurance company for rides they schedule but may or may not provide. We are in the process of filing a formal grievance with Humana, which has a contract with MOVIDCARE. We want Humana to cut all ties to MOVIDCARE and choose a responsible company.
Next time, we will rent an access van from Enterprise or Hertz for $150 per day. It's worth it to be sure to have guaranteed roundtrip transportation and be on time for Karl's appointments.