ModivcareReviews 141

I have missed so many of my M.S. Appointments! They will call & say the driver outside but they never are. Twice in a 2 week period they said the driver had car problems! This is so unacceptable. People lives are literally in they hands!

Substandard service, poor customer support. They are ALWAYS late, missed last 3 appointments, had to call Uber, I was told that I was going to get reimbursed and after countless calls, the agents kept saying they wouldn't do it. The driving of each driver was absolutely horrendous, they were speeding, braking countless laws (not obeying the 4 second merge rule, speeding, running stop signs, etc.) they are unprofessional, imagine a older person with fragile bones and who gets sick easily get in a car with these drivers, as soon as they start speeding the person could get sick or have a heart attack, these drivers should not be driving for a medical company, the agents are just foul in the way they take at vantage of people and don't actually try and help but rather instead avoid helping, foul drivers, foul company and I hope others don't fall for the same trap.

My mother had a stroke and has been going to outpatient physical therapy and occupational therapy. She recently got approved for Long term care through medicaids Humana plan. The plan covers unlimited medical rides.
However, when we called to schedule they are trying to tell us that physical therapy is not considered medical!
My mom is wheelchair bound due to severe stroke and needs long term physical therapy to be able to walk again.
This company is very discriminatory against the disabled and elderly! They do not have any compassion and do not even try to help the elderly who are wheelchair bound and can not get around without help from transportation!

If I could give 0 for ratings I would. This company has o accountability! I've missed several appointments due to their negligence. Either the driver is late or don't show up at all. Then when I call the rep say there's no appointment in the system for you smh just terrible. Spoke to a supervisor and she wasn't any help at all!

Scheduled appointment 4 days in advance ride never showed they canceled trip at last minute tried calling on hold over an hour still no one. Had to reschedule. This is not the first incident

BS Lies and Betrayal? The lies for me? So, no call, no text, no one to talk to me since. Candace Hite has this thing to destroy me and I am already in Hell. The state of Virginia health offers and services are corrupted as Modivcare shows in prime example. You are lying and hurting very sick people? Please do not believe lies from UHC Candace Hite, because you had started acting decent but lo and behold she might be roasted in her own fire. I have no reason to lie and am tired of being subjected to the bullying hate crime you got going with them.

I've scheduled many rides through modivcare just to be left waiting with no ride. I then call to see where my ride is just to be told it was canceled due to lack of drivers. I get texts confirming drivers but never get contacted when they cancel it. I'm then left rescheduling my doctors appointments. I have ailments getting worse due to modivcare's incompetence. Lousy. They need to do a better job providing rides than what they do

On this date Motivcare assigned Brevado Transportstion. The driver contacted me last night. The driver showed up on time this morning transported me to my pain management appointment waited patiently then transported me to the pharmacy where did patiently and then brought me home. That's the first time this has happened if they repeat this outstanding service the next 100 times it'll halfway make up for the s***** service they consistently provide.

I would tell the employees that

Booked trans and they would always mess ride up,I missed almost every appointment due to not booking as I requested

Movidcare will hire anyone. The companies they hire could care less about clients. The cars are dirty & smell like ash trays.

Not once not twice I lost count how many times I was abandoned by motivate. 2.5 hrs each time. Today was the last straw. 95 degree weather and I was left waiting outside for 2hrs. Calling them 3xs total 2hrs is a waste of time adding salt to a wound, when they justify the failure companies they hire saying well they have a window to pick me up. How many windows? I could build a house with all the windows I was told the Cairo transportation had. Finally I had enough after 3 attempts to get home and 10 mins on hold waiting to find out where Cairo transportation eta would be. I called a Lyft which I can't afford. But I was dehydrated at that point and had to hire a Lyft. Most elderly ppl don't do internet or download apps like Lyft. 40$ later and 3 hrs later I was finally home. They never called me to find out if I made it home or anything. Unprofessional and dangerous we are talking about medical patients. I will not go to a doctor until I can get my own transportation thanks to motivcare and Cairo transportation. So many complaints were put in requesting to stop sending Cairo transportation but yet? Motivcare will not send other companies like sultran or echo trans.My Lyft receipt

This company is a nightmare. They cancel my 10 month old baby's rides to his physical and occupational therapy an hour or two before his appointment and give no reason as to why. I get text messages verifying my ride the day before each time and the website also verifies that the ride is set up, then when it comes time to be picked up, their website states that there's no rides scheduled. We aren't picked up and we keep missing his appointments.

They've lied to me and said that they notified me that the ride was canceled when it never happened. I have screenshots and I've been documenting all of this. I get told that a supervisor will call me and the 3 times I was promised, I never got a call.

Does this company receive money from Medicaid for each ride they set up whether or not the ride is fulfilled? Something about this company is raising red flags to me that they are scamming Medicaid.

My son's doctor's office has told me that many of their patients are having the same issues as me. One of their drivers claimed to pick us up and drop us off at his doctor's office when we never were picked up. So far we have been failed to be picked up 6 times now.

Nothing is wrong with the drivers. The business itself is structured so that it's very difficult to get help with a ride, especially if you are disabled. They've set it up so that every provider you see has to do paperwork and send it in and get it approved (every dentist, PT, random specialist, therapist...). My last experience with trying to get Modivcare to receive the paperwork from my GP, they "lost it" repeatedly in a manner typical for these bureaucracies, leaving me, a chronically ill wheelchair user, without help to appointments. It's been months now and it's caused me health problems.

They just started doing this, presumably to boot more people who needed help from receiving the service that Medicaid promises them. It wasn't great before (having to make all rides a week in advance or more) but now I basically can't use it.

Customer service is similarly byzantine and useless, set up to direct you to an automated system which cannot solve many problems. You basically have to demand an agent for 10 minutes, against the advice of the automated system, before you reach someone--and then that person will not know what's happening or about any documentation you've sent in, through no fault of their own. They're the only people anyone will have to complain to, though, because the people responsible for this horrible system are insulated from critique. Truly evil.

I had called because my ride never showed then I found out they canceled it! I asked why but two representative said they couldn't figure out why! I call a third time and the lady says well it's because you didn't show up!? Excuse me I've been sitting outside for two hours now! I talk to a supervisor and he say he sending an Uber but even that's taking long! This is a terrible company just call yourself an Uber or just get on the bus

Omg I can't believe company like this one does exist in USA. Even in third world are more professional than those peoples
Can you imagine 35 min to schedule you a ride and kept working on it she said. I can't believe it
The other agent said I need to make sure that you have appointment with your doctor I need to call
They have the drop off address as medical facility and stubborn people with no background ask you to hold for 10 min to call your doctor
No I have appointment with your sister there I was gonna say

Kick this company out of the market or let them schedule you for foods pickup

Of the 7 NEMT trips we have scheduled with MC, all were no shows but one. Worst experience we have ever had - ever. My Mother's health has been compromised as well as her relationship with her healthcare providers as a direct result of MC's blatant disregard for UHC members and their transportation. On two occasions MC scheduled us with a driver from Yellow Cab - 350 miles from our home - 700 miles round trip. Last week they scheduled a driver from San Diego - 950 miles away - 1900 miles round trip. MC left me 4 voicemails confirming our driver would be here on time. When I explained to a supervisor that these drivers were too far way, I was told that is "NOT THEIR PROBLEM". During and after a scheduled trip, MC has given us a multitude of excuses for their no show. None of which made any sense. I have waited over 1/2 hr to speak to a supervisor only to be told they will call me back - they never have. For trips I scheduled 3 -4 weeks in advance, they've told me I didn't give them more than 48 hrs to find driver. Another time I called to find out why they never showed up, and was told "We've designated a team who have been working non stop to find you a driver". A team! Really!?This was for an appt that had already come and gone! Wouldn't the date be an important factor in the scheduling for this team? I would not recommend Motivcare to anyone. They cannot be counted on and have made it crystal clear over and over again that they couldn't care less about actually providing the service they are contracted nd paid to do.

The worst company ever sucks!I'm sorry to say but the company needs Better help in general for everything

They are extremely rude non- compliant and I have yet to have success in getting drop off and pick up. Just today June 29,23. I was hung up on from a very rude agent. And this is not the first time.