ModivcareReviews 141

My husband has been working for Modivecare for over a year now, and in that time we've experienced SEVERAL issues with being paid, getting information on our passengers, being given rides without being notified, and several other issues.

You can tell from the multiple other 1 star reviews how badly this company treats their customers, but the way they treat their drivers is absolutely disgusting. This company currently owes us upwards of $50,000 in verified rides, and at times takes several months to give out a single payment. We've had to let employees go, and other employees have had to let their power/water be shut off due to lack of consistent payment. The company has a complete lack of communication between the payment branch and the ride dispatch. They will refuse to pay for rides, claiming that they never actually gave it to their drivers, despite the fact that the rides can be verified in writing through direct company e-mails.

This is a horrid company and it should be shut down immediately. They aren't worth the service they claim to provide.

This service always fails that drivers if they have uber pick you up leave if you ask for 2 man assist with wheelchair and call for it a head of time you still have problems my brother has missed many appointments with his pcp with his neurologist with doctors for surgery with his lung doctor etc tomorrow ill be calling in the company to file yet another complaint because no one there knows how to do there job or making sure you have the ride company the men the equipment before you tell the client here is the conformation number to then call later on on the date of that appointment that your still looking for someone to do the job leaving the patient to either miss the appointment or going in really late

Worst unsafe rides they gave me with company's called Best care a compete $#*! show, smelly cars, old senior citizens driving and late over ten times to appointments.

I would give zero stars if it would let me but i have to give at least 1 to write this review, what I'm going to put on here will only scratch the surface of the issues ive had with them over the last several months their website only works when it wants to, so when you is to schedule a appt. It will show it goes through just to find out later it didnt so you have to call them but by the time they "fix it" they use the excuse its to soon to schedule a ride even if you scheduled it 3 to 4 weeks in advance, next issue they cancel rides last min and do not inform you untill you call the day of the trip asking where your ride is after is was previously approved, Their "automated phone bot" refuses to let you speak to a "real person" and by the time you finally get it to transfer you to one they are rude and refuse to help you. Their website even load half the time popping up certificate errors and you have to click off it and agree to go to a unsafe site to get it to even somewhat load. And remember this just scratches the surface there is so many more issues but i would be a week typing them all out

Drivers are very much unreliable. Motivcare representatives are rude, they do not care about about their customers. Bring as I am a provider this is very unprofessional, and it has caused so much pain and agony for people that need medical transportation for movticare to not pick up people and take them to their doctors appointments. It is very unprofessional and what if someone needed serious medical attention and movticare never came and got this is ridicules. Shame on this company shame! I do not recommend this company.

This is the worst transportation service I have ever used. Talk with "Mara" for 3-4 minutes only to be sent to a representative. Just spent 25 minutes trying to talk to a live person! Ride scheduled for 1:45 arrived at 2:45 just after I had just called an Uber for a ride home. I wish that my insurance company would change transportation service.

I filed a claim May 2023 and resubmitted it 5x and filed a complaint with Modivcare and my Insurance company. 6months of nightmares with this claim so I called today and the claim is just now being processed. Really people come on this is almost November. The company should be shut down or replaced. How about investigating to see where the same problems keep occurring. Needless to say the processing time takes about 6 weeks then 2 weeks in the mail for payment. So another 2 months of processing. WOW

Last night I received a recorded message to remind me of my pickup, not to mention they changed the pickup time. While I was writing this review, I received another message letting me know that my pickup time was changed again and they would be arriving now. One half hour later than the time they were supposed to pick me up. How convenient, to be late for my post-op back surgery appointment. This is disgraceful! Then to deal with Mara is a NIGHTMARE! Still waiting!

I've been hung on on TWELVE times before I even get to a rep to try to correct the mistake that they made scheduling my trip. They're so so so bad

I use Modivcare for medical transportation.
I am repeatedly disappointed and literally abandoned. I have had Modivcare mess up my rides to my weekly appointments 4 times in the last 5 months, and on top of that, left me stranded at my appointment multiple times. (I never do "Will Call", I always schedule my home trip.)
Today I found they canceled my trip for today immediately after I scheduled it. I got no notice, nor warning. I did get my confirmation text.
When speaking to customer service, they could not discover why my ride was canceled. The app listed no reason either.
They are not trustworthy. I do not have a choice in who my insurance provides. If you do, choose another company.

They did not send a ride for my appointment and after 2.5 hrs of trying to get home I booked my own.

I have missed numerous appointments because of Motive care. Four times they have left me stranded for a ride home when coming from Oncology. (stage 1) Thank goodness I have a friend and two grandsons that can pick me up. Now I want to print out their instructions and print out a mileage sheet. I am looking for a private driver. I used to call to get a reservation but my phone would et down to 3%-4%. Now I do it online and even when I have a return trip approved, I don't have one. I am not going to be left hanging anymore. I hope someday Humana will realize that Modicare is WORTHLESS!

If you have a choice my advice if y to look elsewhere. Often late for getting you there and always late for getting you back. Poor people have no choice so they have no voice. We all deserve better.

Tried to reserve a ride,put on hold for 2 hours,representative said I had to change my appointment time which was impossible,ended up having to pay almost $100 for alternate transportation.The times I had to use this service,had to wait over 2 hours for pickup.I have never gotten an apology for poor service or reimbursed for paying for alternate transportation.This company should be closed down immediately!

When u call for appointments half the time u ask for certain Providers u the patient likes and half the time the minute u get off the phone with Modivcare they send u a text for Uber or Lyft i got one yesterday and i had to call them back telling them that i do not want Lyft for my coming home ride for tomorrow Modivcare has issues listening to there patients they seem like they do not care and i belive that United Health Care Dual Complete needs to look for a different Transportation Company this company just sends u with who ever and also with lyft and uber they do not text you until 10 minutes witht the color and make of the car and license plate number would be nice to have this info the day before your appointment and a person who speaks English and half the ppl who work for Uber and Lyft do not speak English and when u call them to give them directions into a Community they do not answer there phone so then u do not know if they will show up or not this is poor medical care when u are Disability to get to your Doctors and i am not about to walk home in this Florida Heat. Lisa Gorter

My husband has an appointment and we waited and waited. This was his first appointment at this new Dr. they are not happy with him at all and it was modivcars fault. Do NOT use modivcare. They will NOT get you to an appointment. They said they were 7 minutes away and still never showed. Bad communication on their end.