ModivcareReviews 141

They say they will help you, well they lie. I had a brain operation in Massachusetts. They refused to bring me so I still suffer.

Every agent hung up in my face & my Mother face. Regular ding PCS Form that they lied said they FAX to primary. For medical transportation. Even supervisors were very disrespectful. Not acceptable no disabled or anyone should be mistreated in any type of way. If they don't like their jobs shouldn't work there. They knew I was recording conversations & still disrespected myself & my dear Mother. Medicare need to fire & rehire & train Agents in a professional matter. After continuing to call to resolve problem. They continue to send PCS Form to wrong FAX & Dr office. Very messing of them they don't listen or follow instructions. They all act dumb or slow.

This is not a service, I can't ever get a ride scheduled and picked up. This so called service is a lot of work but NEVER a successful outcome

I've had so many issues. Either not coming on time or completely not showing up at all. Missing multiple medical appointments because of this company. Taking 3 hours to pick up people after the facility closes.
Also, they have a stupid rule needing 7 days ahead of time to schedule appointments when they don't show up. Only certian stuff is conisdered emergency that can be made the day of or day before which is killing people who can't get transportation bc of disability or funds.
Sad. Medicaid do better.

Humana is canceling our transportation benefits in 2025 and honestly it won't be much of a loss because Modivcare is the worst transportation company ever. Sadly, Modivcare doesn't care how lousy their service is. They can't find my address. They deny me rides even when I request the ride 4 days ahead of time. When I ask why I was denied they say Saturday and Sunday are not work days even though they are at work answering the phone. I have to verify my identity every time I call. When I call they say I have called the wrong number even though it's the number in the app. Will call takes at least 15 minutes every time. Before they started using Lyft the vans they picked me up in were old and dirty and the drivers were on their cell phone the entire ride.

I've been with this company for years and I'm leaving!These woman suck bad! I'm switching insurance companies so I don't have to call anymore!

I was told. Today for the 1st time; that it means absolutely nothing! When they ask you to make them aware of if you have (or want) a preferred provider. A man I talked with today was very stern and harsh in his speaking. He told me it means ABSOLUTELU NOTHING when u make them aware you have a Preferred provider. They NEVER OFFER my Preferred provider for my rides. I have to email them and also let my Care Coordinator call on my behalf to get them to go their job (in routing dept) fairly.
In the past I have gotten "help" with this when my insurance person calls). Today this man was adamant that it means ABSOLUTELY NOTHING when you document your Personal Provider.

He picked us up with only enough time for us to be on time! But had to pick up, then drop off another customer…we were unaware of this until we picked her up! Of course we were late. Had to reschedule! Very very pissed off!

ModivCare Virginia is unreliable and it's service quality creates multiple barriers to healthcare access.
1) The automated assistant Mara does not provide options to use the touchpad - voice only. The system requires you to verify your identity either by providing a Voice Print they will save or via text message. You cannot speak with an agent until you do one of these 2 things. Afterwards, Mara will persist in your giving her "another chance" over and over again.
2) Their website/app will lock you out due to glitches which require user ID/password reset by their help desk. Their ride approval process requires 5 business days advanced booking on the site, even where insurance companies require 2-3 business days.
3) Agents do not provide uniform or accurate information. You may get a different answer to the same question 3 out of 4 times.
4) Worst of all, their dispatch service does not reliably schedule transportation. Your ride may be scheduled for a date/time you did not request. The ride may not show up & they have no system in place to ensure that you have been picked up/dropped off. On a will call return ride, you will have to wait approximately 1 hour, however when your ride doesn't show up the clock starts again (even for on demand service like Lyft/Uber). Their Agents do not exhibit professionalism or follow through with requests. You may be disconnected when stranded or your calls to request a ride may not be scheduled via dispatch. Supervisors do not call back when an escalation is requested in order to determine what has gone wrong and how it can be avoided in future.
Who wants to deal with such issues after a medical appointment or procedure? If pressed, ModivCare would be my very last choice for transportation service provider - every possible deterrent/barrier to use it is built in to their system.

This has been the worst service, the worst application and they are not even located in California! What was CalOptima thinking? Completely inept service! Horrible horrible service!

The driver did not call to verify a ride before my appointment is that the policy? The driver was very rude and unprofessional. The was the first time riding and the driver did not pull in my driveway nor did the driver blow the horn, If I have never rode with this company how would I know what company to look for it does not make sense. I missed my appointment due to improper training and plain discrimination against me because I receive medicaid. I would not recommend a bird to use this company They need to hire people who actually like their job and great at it.

I don't know what has happened to sc medicaide transportation. Since I been moved back an relying on Modicare to get me to an from my appointments, ITS BEEN A NIGHTMARE. AFTER WAITING NOW 2HRS TO BE PICKED UP FOR MY RETIRN HOME THIS DRIVER IS STILL NOT HERE YET. I WAS TOLD EVERY TIME THIS HAPPENS TO GET THE DRIVER NAME AN I WILL. THIS COMPANY AN DRIVERS DO NOT CARE ABOUT US FOLKS GETTING FROM OR TOO OUR APPTS. ALL THEY CARE IS GETTING THAT PAY CHECK. I WILL FIND OUT WHO IS HEAD OVER TRASPORTATION WITH MY INSURANCE COMPANY AN I WILL NOT STOP UNTILL SOME CHANGES ARE MADE. SC MEDICAID TRANSPORTATION HAS FALLEN OFF! I WOULD NOT HAVE EVEN GIVIN THEM ONE STAR.

My wife have lost 4 appointments with female drivers. They do not want to help patients to their doctor not even to open the car door. They are rude saying they dont like wheel chaired people or any disabled. Lazy as hell... I keep asking for a male driver and they keep sending these lazy $#*! females that never takes me to my destination cause they have an excuse all the time. HORRIBLE! THEY NEED TO CLOSE THIS TRASH COMPANY OR STUPID BUSINESS

First the driver shows up a hour early, then brings us to the wrong building then never comes back to pick us up, we had the time set for 11:45 am go back home, cause my gfs MRI was 10:45, I had to call humana 4x b4 a driver from MC got to where we were, me n humana kept getting the run around about when he would be there, we finally got someone to pick us up 2hours later, when. Someone is disabled in a wheel chair & in hot Florida u DO NOT MAKE THEM WAIT THAT LONG, THIS COMPANY NEEDS A NEW OWNER N DRIVERS

Ever since Modivcare bought out Access to Care, the service has really gone downhill. My rides keep getting denied but only at the last minute and with no notification, or I'll set up a ride in the app a week ahead of time and then when I check the status as my appointment nears it will turn out to not be there at all, and there's never any notifications from the app or even texts or phone calls from the company itself. I never had this problem with Access to Care but it's been a major ongoing issue with Modivcare and it's a real inconvenience and whenever I call to find out what's going on they act like they have no idea what I'm talking about. If you have the option, find another company to handle your rides, because dropping the ball is this company's middle name.

MotiveCare falls far short of expectations on multiple fronts. First and foremost, their customer service is abysmal. Attempts to reach out for assistance or clarification were met with long wait times, unhelpful responses, and even outright dismissiveness. It's frustrating to encounter such disregard for customer satisfaction.

Furthermore, the quality of these rides leaves much to be desired. From very sketchy Lyft and uber rides, to inconsistent performance, the service offered by MotiveCare simply don't measure up to the standards one would expect.

Additionally, navigating their website or call center is a cumbersome task. Rude service callers, and frequent glitches make getting a ride experience more of a hassle than it's worth.

In conclusion, MotiveCare fails to deliver on its promises of quality service and rides and satisfactory customer service. With so many other options available in the market, there's little reason to subject oneself to the frustration and disappointment that inevitably accompany dealings with this company. Save yourself the trouble and look elsewhere for your appointment rides.

Had a good experience today for my visit. Driver was on time got me to the Dr. 20 minutes before. The driver was excellent. He also came back to pick me for my return home.

Yesterday I got a ride to an appointment but they refuse to return to pick me up. I had asked Motivcare NOT to send Karolina Transportation because I had had problems with this company. They sent them anyway. I called while waiting to go home to see why they had sent this company again. I did not want a specific driver because her perfume would irritate my sinuses. I was told that's who is coming. Since you don't want her get your own way home. I paid over $20 with Lyft to get home.

I had to cancel my labs appt today. Your driver was 25 mins late. Showed up at 11:25 to pick me up for my 11:30 appt across town.
These local guys have failed both times you've sent them. Please stick to Lyft & Uber in the future, for ALL my rides.
I set up a new ride for next week, but the desktop version of your site said "error" this time, and last time I used it. I did manage to use the phone app…I did it, but that's hard for me.
IDK why it has to be so hard to use your service?
Do better!