MicksGarage

Purchase a headlamp for a BMW 377euros daytime running light not working, email them no reply then they email me and said it could take 4 weeks to inspect it, so I would have no car for 4 weeks maybe more I live in the country and there is no bus service at all. I would be out a lot of money, it's their fault. No phone number to ring i sent at least 20 email no reply doing a charge back. 2 years of their Google were wiped out because their so bad, I'm having this problem with micks garage since may 15th keep away keep away.

I ordered a bike rack from carracks.co.uk and it arrived with a crucial part missing, making it completely unusable. Trying to get this resolved has been incredibly frustrating. The website provides no customer service phone number or direct email address — only an online contact form.

I did eventually receive a single reply asking for photos, which I promptly sent. Since then, I've followed up every day by email for a full week and have received absolutely no response.

The lack of communication and accountability is unacceptable. This company is unreliable and untrustworthy, the website is poor and looks like a scam site on closer inspection. The receipt email I received was from MicksGarage in Ireland.

Avoid both companies if you expect basic customer service or support when something goes wrong, they are total time waster scammers.

I ordered a set of roof bars from Micks Garage via their website carracks.co.uk. I paid for priority delivery as I needed them to go on holiday the following week. However I was informed a couple of days later that the delivery was going to be delayed. I contacted Micks Garage and told them to cancel the order and refund me as I would have to go to another supplier to get the roof bars for the holiday. Micks garage said that it was tool late to cancel and that when they arrived i should return them.
The bars were returned via the carrier that Micks Garage recommended (parcel2go) Micks garage do not pay for the return. At this point I found that they return had to be made to the Republic of Ireland. The package was duly sent but Micks Garage refused to pay the import duty and so the courier will not deliver and I will not get a refund.
I strongly recommend that you do not consider purchasing from Micks Garage. There is no contact number and email messages are ignored. If I could leave a zero star review I would

Please read! This man is a deceiver Mercedes benz ride on truck for kids
Bought one of these trucks from micks garage for Christmas as a well known company I thought everything would be fine well on Christmas morning it wouldn't work only from the remote wouldn't operate from the pedal and the next day it wouldn't work at all not from the remote or the pedal they completely sold me a broken truck I have contacted them atleast 30 times they continue to ignore my messages and emails and even phone calls when I first got in contact with them they said they would solve this issue and they would assure me that it would be fixed but that was atleast 6 weeks ago and now they continue to ignore me won't answer because they have completely scammed me and obviously knew well they sold me a broken truck for my kid on Christmas morning this is so unfair and I really really wouldn't recommend anyone to buy anything from micks garage as they are liars and will sell you broken items and refuse to answer you only lead you on and hope that you won't keep texting them and want you to forget about it if it was again I would never buy from them I thought they seemed genuine but obviously there not please anybody who sees this don't buy from them as they same will happen to you and especially Christmas morning my boy continues to ask me did santa fix he's truck? But obviously not as they continue to ignore me please stop buying from these scammers

Wrong item delivered. I never open nor touch the product because its not what i bought. Costumer service never reply for days. Return department did respond, 'Can return the item at your own expense. Wont refund if the product is damage.'

Sent wrong item, emailed the company several time and also contacted them on their Facebook page to no avail. Now discovered this is a common problem with this company. They have my mobey but i dont have my goods. In short do not use this company.

No idea what happened to micksgarage.com, they used to be really good. Ordered almost 2 weeks ago and still no order. They don't answer the phones anymore and you can only contact them through email, I've emailed them 5 times over the past week looking for a refund as my order never arrived. Not 1 email has been answered. I had to go through PayPal to get my money back. Still waiting.I have never heard back from micksgarage.com as to where my order is or if they will give me back my money. Absolutely disaster. Needless to say, I'll never order from them again! Appalling service

More often than not you look for a part they don't have it pure joke I was looking for rear bushings for a 07 bmw not a single part in stock don't waste your time

Terrible customer service.
Just buy locally.
Don't respond to emails and no phone number. Anywhere that don't let you phone them up is a sure fore way of knowing they are cowboys. Impossible to leave a bad review on their website.

I rang today the 8/14th, too see where my order was, that I ordered on the 8/6th.The first sign was the guy kepped hanging up the phone,then I resorted too E-mail, Where I was told.that, ( I) cancelled that order, which I did not, I then asked if I cancelled that order, where is the e-mail or proof I did. I said If i cancelled the order why was I not refunded or let known either by a telephone call or E-mail, and a fefund by the way does not Take 8 Days. This went on for a bit, and then The Guy working there Kieran, said you are been abusive, I wrote back, and asked how am i been abusive,Was it because I am asking where my order was or where my my money was, next thing you know this guy started too process my refund. This Guy has done the same before not just too me but another mechanic I know, and wont take blame for anything, but blames the customer then BANNS THEM, (Which by the way he has now banned a profesional mechanic),The reason for the ban is so I would hazard his boss wont find out, what a disgrace, I had a customer waiting for the part inc oil since the 6th aug and now its the 14th. Moral of the story is if you ask where your stuff is KIERAN thinks that is an insult and bans you.Great job Micks Garage Great Business plan. YOU WILL GO FAR,WITH A GUY LIKE THAT WORKING THERE. I am going Irish Auto Parts where they dont mess up the orders and tell you if the parts are not in stock and dont sent te rong parts then blame the customer for there mistake. APPARENTLY ABUSE IN MICKS GARAGE IS WHERE YOU ASK WHERE YOU ORDER IS OR WHERE YOUR MONEY IS, AND ASK WHERE THE CANCELATION E-MAIL IS. I would not have got my money back I dont think If I dint ask where my order was and then complain. I HAVE all evidence on e-mails, and bank statments

Date of experience: 14 August 2023

Took over a month to locally deliver a set of car mats. Enquiries were met with an automated response.

Do not even bother ordering from this place. They dont respond to emails and once they have your money they wont refund you when there is a problem. Which looks like they have alot of issues. Wish i read some reveiws before i ordered

Easy to order online. Great communication throughout, I received emails updating me on the status. I ordered on Friday, and received the package on Monday. Product is great quality. I will order from them again.

If I could give 0 stars I would. Don't waste your time or money with this website!
Ordered a part which was advertised as new. When it arrived it was clearly reconditioned. The part was faulty.
I sent a simple requesting a refund over 3 weeks ago. I am still back and forth with them by email trying to do a simple return! Customer service advisors are very unpleasant and unhelpful.
I bought a working and brand new part elsewhere for half the cost.
Adding to this experience I just got an email from them saying the 30 day returns window is up. I begin this returns process almost a month ago.

Bought reversing sensors of them and they don't work and won't send me new ones Customer device are horrible to deal with

I ordered a seat cover and they send me wrong. And I sent them an email I received the wrong item and they ask me to return and I send it back again paid extra money for delivery, after all this and they haven't collect from the depot and I've got the item again because they refuse to go and collect from the depot from DPD. Please do not buy.

Paid for next day delivery waited for 3 days then they refused to refund me the cost of premium service

I ordered a pair of draper leaf collectors and all seemed well until the order arrived and I found 1 single item rather than a pair as ordered. I wasn't too bothered initially and expected it was a genuine error which could be easily resolved but then it got worse. I tried contacting them by phone. NO joy even though on their website its offered as part of the service offering. I emailed 8 times to info email as recommended on their website and still no reply. To err is understandable but to totally fail to deal with attempts at resolution is incomprehensible. This is the last time i will ever do business with this provider

I bought a set of wind deflectors, one had bad defects from the moulding process, I logged a problem with my order, they did contact back with an automated email, I posted them a photo, which they said could I send more as it wasn't a very clear photo, I sent another 4 which highlighted the defects more clearly and I've heard nothing back, I posted a further 5 emails but they have never got back to me, I will not be buying from them again

I purchased an item from CarRacks.co.uk but the item was dealt with by Micks garage - what they don't tell you is the item has to be shipped from Ireland and you end up paying import duties. They don't respond to emails or calls. They are able to offer cheaper prices by not declaring the import costs. Total rip off