MicksGarage

Horrible customer service experience and misguiding return policy...

I ordered a dash cam from them and tested but didn't like the fact that it would heat up very quick and some other features.

I wanted to return the product as it says "*hassle free return*" on their website if I'm (customer) not satisfied with the product.

I reached out to them asking for return instructions but they declined to send me the return label.

They said that the product is used/tested and they can't accept it... and I asked them: how can a customer would know if he/she is satisfied with his/her purchase if the product is not tested?

I didn't get any response back because they know that their return policy is misguiding.

Their customer service team is just a bunch of incompetent people...

I was offered a free hardwire kit by micksgarage and when I accepted it, they simply sent me a link where I could purchase.

I mean why would you offer a free hardwire kit for a customer if you are only going to send them the link to purchase it?

It just shows that they don't take their customers serious. They just want their customer's money and that's all.

Delivered an air pump that did not match the website description. The website was Carracks.co.uk but transpired it was Micks Garages that was the trader -misleading? Micks garages organised a DPD courier to collect but unable to track. Now cannot get a refund. Customer service lines are now not operating nor is Carracks.co.uk

Do not deal with company they very poor customer service, they do not answear there phone, very bad quilty parts

I only bought one item off them last year I order it and payed for it and Last week i went to buy brakes & discs for my car and low and behold they ban my IP address for no reason.
Same as all the other people avoid by all means, they would give good business a bad name. Avoid. Avoid. Avoid.

BUYER BEWARE: Bought a tow bar which arrived promptly. Then it was all downhill from there. Two separate mechanics showed me how the parts were incompatible with my car. Micks garage would not except this as their computer told them it was the correct item. Yes I received the item I ordered (which was Micks garage argument) but the part itself was not fit for purpose, the plates are two wide for the chassis. However customer support were unable to understand that fact and kept repeating that I'd received the ordered item. "Computer says no" although in real-life the tow bar would not fit my car and was useless to me. As of right now customer service at micks garage cannot fathom how they are responsible for selling me a useless tow bar. After a solid week of emails and frustration this means I am down the cost of the tow bar, the garage, my time and the cost of returning the items. €36 photographed and recorded because I just don't trust them at this point. Micks garage you owe me money.
Shop in the high street.

I have twice been provided with goods that failed soon after delivery. Despite the fact that, under consumer law the retailer is responsible for refunding the items Mick's Garage tries to avoid its legal obligation by saying it is a warranty claim. It takes a lot of emails to eventually get the refund when they finally admit they are liable. I no longer deal with Mick's Garage.

I ordered a roof rack kit for my Golf in May, 2021. Impressed by videos showing installation and features. Even more impressed when kit arrived in Canada in about ten days and proved to be exactly as advertised. Well designed and precisely and solidly manufactured for a perfect fit - as good or better than anything else on the market and an excellent value.

They haven't a clue-they write the wrong things, thinking it's what people want to hear, their sloppy etiquette has already caused accidents

Brought a set of 4xhecko deflectors, 2 of 4 damaged, no bubble wrap used on delivery, no response from seller :( why? Piss poor service, dont use is my suggestion.

In recent times I ordered 4 items from Micks Garage.
Wiper blades, size not as recommended by the car manufacturer, but did fit.
Set of spare bulbs, arrived damages, no protective wrapping.
Oil and Oil filter, filter ok, incorrect oil.
Aqua Marina dingy, requested and paid for courier delivery despite qualifying for free postage. Item was sent by standard post and delivered 8 days later. Courier fee not fully refunded.
Emails to customer service not responded to, no phone service for customer issues. This company are unreliable and accept no responsibility for errors or damage. I will not be ordering any further items from them.

Ordered a wing mirror, arrived in Australia in about 10 days for very cheap delivery.
Worked perfectly. Thanks Mick

Absolute joke of a company and pure cowardice. Hide behind emails so they can say no, no and no. Clearly unable to pick up the phone or speak. Wrong item displayed on site, paid extra for postage and wasn't sent for weeks. When returned item at a £20 cost they refused to accept item and was returned. Do not use this company l, pay the extra for some real service.

Their websites specified only 1 product for the Car Make/Model Provided.
There was no way to check for alternative products you must buy the recommeded product.
The Product did not fit was not the correct for the Make/Model Provided.

They now say this is my fault.

I should have checked some document that was not provided before the sale. How convenient for them, to have no integrity in their business operations and to blankly absolve them from any wrong doing in their mistakes.

Shocking experience dealing with this company. I ordered a set of wind deflectors for a Golf, they acknowledged the order and the following day emailed me to inform me that my order had been cancelled because they could no longer dispatch from their warehouse due to COVID. Of course I accepted the cancelation due to the circumstances and ordered the wind deflectors from another supplier. About a week later their cancelled order arrived on my doorstep. The returns process was arduous to say the least and in my opinion is designed to hinder the customer rather than facilitate a successful return. The return address provided on their website is incomplete so the Post Office won't accept it, the cost of the return is astronomical being as they are based in Dublin. I wrote to them suggesting they make a 50% contribution towards my return postage costs which I thought was more than fair of me given that I had no idea the items were going to be delivered. I received the curtest of responses essentially refusing point blank what I believed to be a very reasonable request.

The icing on the cake was the closing signature from their customer care team ‘Have a great day Robschulp!'

An expensive and unpleasant experience from one of the least customer-centric businesses I have ever had the displeasure to deal with.

A shambolic business with zero regard for their customers.

Inevitably operating at this shoddy level is one day going to impact the wrong person, in this instance a magazine and media professional with over 30 years experience working exclusively in the motoring press and a list of contacts as long as my arm….

Have great day micksgarage.com!

Micksgarage used to be my first port of call for anything car related, but the wheels have really come off there recently it seems. Postage takes forever, weeks in some instances but they'll still charge you for express service. Customer service is a joke. They will try to fob you off first and then just not reply to emails. No telephone service available. They don't deserve your custom.

So far not good I ordered roof rails 5 days ago and the delivery tracking updates have not changed in over 4 days still says in depot. Have tried both calling and emailing the company and nothing no response... I fear I have this is either a fraudulent company or just run by individuals who simply don't care once they have been paid and goods have left their premises... Dissapointed is an understatement should have known to stick to a well known company with a reputable reputation and more importantly contactable

I purchased a Yuasa battery (with 3 year warranty) from Micks Garage in April 2020 for a fully restored 911 964. October 2020 and the battery is showing faulty on its trickle charger. First of all there is no customer service available by phone so I sent off a request to have the battery exchanged. The response from their "customer service" agent Ciaran was less than satisfactory which include lots of reasons they might not exchange the battery. Yesterday I called round to their premises and to be honest it looks nothing like the photos. It looks rundown and displays a look of a company that are far from professional, i'm just gutted I didn't take any photos. I drove round to their loading bay and the sight of disarray was truly shocking with open containers with boxes all over the place, thrown in on top of each other and a clear lack of care being taken with customer goods. I might just pop over and photograph the site to share with the internet. Anyhow, I have posted my faulty battery back yesterday at an additional cost of €20 and I will never ever use this company again! 0/10