MicksGarage

Micks is always advertising on how they take great pride on treating their customers with the utmost respect and provide its very best in service! Iv personally discovered this isn't true. You'll always find a few bad apples in every barrel as I have. Where I come from, the Customer service is meant to help the customer, Micks Garage do just the opposite. One of the employees
"Ciarán " tries to make it look like its all your fault and not theirs for the screw-up! Plain and simple, its called Bad Business Practices! Be careful on what you order on Micks Garage! Check and double check your order. I've received damaged goods & they are now saying they can't find any order I've placed BUT THEY TAKE YOUR MONEY. This is first review iv ever done but felt the need on this occasion, Good luck shopping...

Genuine review (Unlike most here)

Genuine review, Micks Garage is a disgrace.
1. Looking for shocks for a Ford Mondeo, enter in Reg and all details for my car comes up.
2. The website then informs you as to the shocks you need for you make a model. This couldn't be easier and is fool proof in theory.
3. Only Micks Garage databases are wrong. I got completely the wrong shocks they wouldn't fit everything wrong with them.
4. Support was useless, they said they would refund them, followed the instructions and still didn't get the refund. I now have bought shocks, and paid for postage back to them and nothing.
5. Supports advise, search for the product you need to the product number of the shocks.

Useless... Their system sent me the wrong shocks and diverted me to them. Their advise... don't use the system we have set up.

Still wait for money back.

Still nothing after yet another week after MIKEY'S promise to sort out the non-delivery of the oil ordered in March and we are now in May, following my post on 23 April (see below) to secure an immediate refund but of course, these people are total cr*p and must be scamming purchasers - DO NOT USE as you will likely not see your order delivered and at best their customer service means "do nothing and hope the purchaser goes away"!

MICKS GANGSTERS - BUYER BEWARE!

Ordered a wheel bearing kit for my car (according to their website using their registration model matcher). They sent me the wrong item. They advised me to return it using and I would be reimbursed within 7 working days at the latest, and that I should order a different item.

This i all did, and incurred the returns cost also, and the cost of the mechanic storing my deconstructed car until the new part arrived.

2 weeks later, I've still received no refund. They demanded I get confirmation that it was delivered from the post office - which I did. Then they claim the post office never gave it to them despite having evidence to the contrary. When I challenged them on this, they started raising their voice to me, and kept talking over me insisting I am wrong.

Lucky I used paypal so I can force a refund from them. This is the benefit of using a secure payments method.

This outfit are incompetent scam artists with shady employees. Beware and do not use them.

Micks Gangsters

BAD BAD BAD,
The world of internet shopping has taken over and it really should be a good thing to have a choice without trapping round from shop to shop by car or by foot, However I feel that businesses whom operate over the internet have a responsibility to resolve their issues in an acceptable manner.
MicksGarage most certainly don't have any concern regarding resolving their mistakes.
I purchased a set of Roof bars for my car where I put in my Registration number and their system identified the bars required. As i needed the roof bars for my holiday (9 days away) I didn't want to risk not getting them so I paid for next day delivery (They arrived two days later on Saturday instead of Friday) The roof bars were the wrong size for my car being about 10 inches too short.
Had to then wait until Monday to contact them as they only operate Monday to Friday. When I did phone the rude man on the other end of the phone suggested they were the right bars as he had sold hundreds of them and that I was wrong! When I returned home from work I took photo's to prove that the bars were wrong,
However as by this time they had closed for the evening they didn't receive my email til Tuesday.
They then had to admit I had been sent the wrong ones and said I would need to send them back for a refund and then re-order a different set, I asked them to send me the correct bars by courier and I would give him the incorrect bars to return, Their reply was simply "NO WE CANNOT DO THAT" So with Micks Garage resolution Clearly this is not possible to achieve before i go on holiday on Saturday! Needless to say I will certainly never use them again.
BUSINESSES LIKE THIS SIMPLY SHOULD NOT EXIST IF THEY CANNOT SEE IT AS THEIR RESPONSIBLY TO PUT RIGHT ISSUES THAT THEY HAVE CAUSED IN A SATISFACTORY MANNER, I WASN'T ASKING FOR COMPENSATION SIMPLY THE PRODUCT THAT I HAD PURCHASED FROM THEM!

I order a part from this company, they sent me out a part for a completely different model vehicle with all references ie. Model number and part numbers removed.

The box the part was sent in was correct and the shape of the part was right.
Unknowing to me at this stage I installed the wrong part that they sent to me, the next day my car started to act up after a few garage visits it was found out that the issues were being caused by the wrong part Micks Garage sent me out.

They refuse to refund me the money I paid for the wrong part they sent out to me.

Don't bother with these guys their customer service and after sales is a joke.

Dreadful company that after nearly 2 months since returning a purchase have not refunded. The purchase was advertised on their website as works in all vehicles. It did not work in 2 very different vehicles it was tried in. They agreed to a refund and the purchase was returned at our expense by returnmyshopping.ie as they requested. After nearly 2 months of excuses that they will check with their warehouse and get back to us (which they never did) they are now saying they did not receive it and refusing a refund. Thankfully it was not an expensive item purchased from them. Lesson learnt and we will never use this company again.

Part arrived looking like previous return *see photos* they've sent to me as new, customer service took ages to get a reply, when I got a reply they asked me to send photos of the part, two days later still no correspondence or returns number to get it sent back, customers car stuck with no parts while I wait... Was going to reorder from them but won't be now... I've had to do something totally out of my character and comfort zone and threaten going to trading standards... Suddenly a returns number arrives to post it back to them, at my expense.

Some of the staff here need a reality check. Mouthing off at customers, laughing down the phone at you, ignoring calls and emails. So called Hr personal making calls from their own phone while withholding their number and making the call in private location. All over the fact that they messed up my order and I'll pulled them on it. Staff disclosing their colleagues private medical information the lot. Management has been notified several times and still no reply... very unprofessional and I'm far from done with this.